 Joey BWeePremium
join:2001-02-16
Los Angeles, CA | [TWC] DCX 3400, Android App, without Whole House DVR in 90025 I'm Looking to determine if I was given correct information by the online chat representative yesterday evening.
My story started several weeks ago when I was told that in order to use the android/iphone apps I would need a cable box that supported the Mystro Navigator guide. This jived with what I was reading here: »www.timewarnercable.com/northeas···upported.
I upgraded my box but found it still running the older i-guide.
Chatting with a rep yesterday I was told that in order to use the Mystro guide, I'd have to upgrade to a "Whole House DVR" package for an additional $9 a month and a $50 install fee. I referenced the same article with them and was told that the box is indeed capable but I'd need to upgrade.
Is this correct? |
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DrDrew
join:2009-01-28
Apple Valley, CA
kudos:6 | Re: [TWC] DCX 3400, Android App, without Whole House DVR in 9002 The only Moto boxes running Mystro are the DCX 3200 and 3400 "M" series, not the plain 3200 and 3400, and those are only deployed for Whole House DVR. |
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Joey BWeePremium
join:2001-02-16
Los Angeles, CA | Ahhh, understood and makes so much more sense than their statement that the same box was capable of supporting the guide in one zip code but not another.
Is the service touted as a benefit to only whole home dvr customers or does it just so happen that only boxes available to those customers are capable at this time? Is there a chance it may become available with out the additional service requirement?
Thank you for the quick reply  |
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DrDrew
join:2009-01-28
Apple Valley, CA
kudos:6 | I don't know what TWC has planned for the future... just what works with what I use now. |
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