| Thieving, bad customer service, & people can't hear me I don't really like MAgic Jack, although it is nice to have a US number in another country. Here are the reasons why.
If they could fix these problems, then they would be great.
1. Thieves. They stole my money. I paid $19.95 for International Service. I cannot access it, and it keeps trying to get me to buy it again.
2. Bad Customer Service. I tried to do online chat. They hung up on me and then I couldn't connect again. And there's no number to call, so you can't get any help when you need it.
3. I often have the problem of the other side not being able to hear me. I can hear them great. They can't hear me at all, or only a bit, so they hang up. (By the way, I'm using the App for Iphone) |
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| Be careful when buying MagicJack Plus. They might send you a faulty gadget that may not work with the router as was in my case. It turned out that the power adapter they provided was not working. Nevertheless, they would not provide replacement if you do not pay additional $10 for shipping. Can you imagine that? They send you a malfunctioning equipment and than they want to squeeze out more money from you for replacement. Their customer service is the worst in the world. Yesterday, I wasted an hour to "chat" with them (that is the only way you can "talk" with them) for nothing. The only thing that interests them is money. I am going to explore other options when my current subscription to MJ expires. And I will never buy MagicJack again. |
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| reply to pia
Hi Pia
If you have not yet tried to setup QOS settings on your router, it might help to go ahead and do it. Tuning the QOS settings on my router helped me fix the voip audio quality. |
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 GorkOu812ic
join:2001-10-06
Bountiful, UT | reply to Andrzej44
I wonder if the mj+ device will work with ipv6... |
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