Reviews:
 ·Comcast
4 edits | [Billing] Customer modem credit eliminated in Boston marketEdit: Confirmed. RCN no longer gives you credit if you BYO modem, at least in the Massachusetts market. This was confirmed by two other CSR. You can confirm it yourself by using rcn.com to set up new service and toggling between leasing and BYO modem--the price doesn't change.
What's next? Are they going to start including HBO in my bundle "for free" to allow them to raise my price even more? This perpetual drive to increase the revenue per customer by eliminating lower-cost options is extremely frustrating.
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Is the customer modem credit now supposed to be listed as $0? On my Feb 7 bill, the bundle says it includes "cable modem rental," and prior to this bill, I received a $5 credit for using my own modem. This month, however, that line item says $0. The CR I spoke to said this is correct, but without a line item for each item in the bundle, it's impossible for me to verify.
To clarify...
Jan bill:
Bundled service
basic cable service, cable modem rental, ...
Additional services
Customer owned modem ... $5.00 CR
Feb bill:
Bundled service
basic cable service, cable modem rental, ...
Additional services
Customer owned modem ... $0.00
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