| [TWC] NYC - Has anyone gotten a credit for the loss of MSG? Wondering if anyone has requested a credit to their account for the loss of the MSG channels?
Rachel |
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Reviews:
 ·T-Mobile US
| Cable packages are not priced based on the number of channels, so there is no credit for loss of MSG, just as there was not a credit when Fuse was discontinued. Besides cost of channel carriage, cable companies pay for maintenance, the cost of the employees delivering the service, utilities, etc. |
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3 edits | said by Night0wl:Cable packages are not priced based on the number of channels, so there is no credit for loss of MSG, just as there was not a credit when Fuse was discontinued. Besides cost of channel carriage, cable companies pay for maintenance, the cost of the employees delivering the service, utilities, etc.
So why is TWC making us believe that by refusing MSG's increase that they are protecting us? Looks like when its their favor they do not like us to believe we are paying for the channel but when the channel is offered our monthly fees are increased. Looks to me a double whammy. 
This is what's so wrong with this MSG thing. TWC is not in a hurry to get a contract because with or without the channel we subscribers pay for the channel anyway, dang good deal!! |
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| I apologize for misphrasing- was using info from twcconversations: »twcconversations.com/how-tv-works/ |
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| There is no need to apologize cause these are the same reasons customer service told me when I called. If TWC thinks MSG isn't that much of a value, they could have given us the channel while they are negotiating in good faith with MSG but as we all know, twc kept our fees even if MSG was removed and do not care to negotiate for the subs. Looks and appears TWC is only after their bottom line. |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to rachelfran
"If TWC thinks MSG isn't that much of a value, they could have given us the channel while they are negotiating in good faith with MSG"
Unfortunately MSG control that. Without a deal TWC can show nothing. The decision to pull the channel is entirely theirs, just like they did with Dish Network. Who is next?
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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1 edit | said by hobgoblin:"If TWC thinks MSG isn't that much of a value, they could have given us the channel while they are negotiating in good faith with MSG"
Unfortunately MSG control that. Without a deal TWC can show nothing. The decision to pull the channel is entirely theirs, just like they did with Dish Network. Who is next?
Hob
Ok I'll give you that but TWC had 2 years to fix the contract? Why do they think they have to be treated differently from FIOS, comcast, Directv? I'm sure MSG is asking TWC the same price those providers agreed to, It doesn't make sense why twc have not . |
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 CptGeminiInside your computerPremium
join:2004-11-29
Corpus Christi, TX
kudos:6
 ·RoadRunner Cable
| reply to rachelfran
TWC will never credit anyone for disputed channels. Take the NBC/KDF-FOX dispute here in south texas that has been going on for a lot longer than the MSG dispute for example. TWC has been offering for some time now free antennas for their customers as a result of there being no agreement.
Also on a side note the local station involved in the dispute has started running ads urging people to drop time warner and switch to other local providers. The commercial is pretty amusing actually lol. Time warner has ran one about the dispute a few times too urging people to watch stuff online but most people don't want that. Our dispute has been going on for about 9 weeks already and according to local reports TWC has yet to reply to the proposal sent in over two weeks ago. The local station also filed two FCC complaints against time warner.
You can read more info here if intrested: »[TWC] TWC South Texas has dropped some of our local stations |
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| said by CptGemini:TWC will never credit anyone for disputed channels. Take the NBC/KDF-FOX dispute here in south texas that has been going on for a lot longer than the MSG dispute for example. TWC has been offering for some time now free antennas for their customers as a result of there being no agreement.
Is it legal for them for not crediting us for non service(channel)? Will we just accept it without a fight? |
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CptGeminiInside your computerPremium
join:2004-11-29
Corpus Christi, TX
kudos:6 Reviews:
·RoadRunner Cable
| I really don't know. Although when I called in to inquire about some pricing info on our package with retentions I was able to get our monthly price dropped by about $20.
It's annoying here though, anytime you call in with an issue about anything you have to listen to their message about the dispute that plays for what seems like 2 minutes before you even get connected to someone. |
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| reply to bluepoint
Have you called in to ask? Did subscribers receive credit when HD-Net was removed years ago, or recently when Fuse was dropped? Did subscribers pay *more* for the TWC Movie pass when FearNet was added ? MSG and TWC are still in negotiations. |
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 GeekJediRF is Good For YouPremium
join:2001-06-21
Mukwonago, WI
 ·CenturyLink
 ·VOIPo
| reply to bluepoint
said by bluepoint:said by CptGemini:TWC will never credit anyone for disputed channels. Take the NBC/KDF-FOX dispute here in south texas that has been going on for a lot longer than the MSG dispute for example. TWC has been offering for some time now free antennas for their customers as a result of there being no agreement.
Is it legal for them for not crediting us for non service(channel)? Will we just accept it without a fight? How would you determine the credit? To make the math easy, let's say you pay $100/month. You get 150 channels. That works out to $0.0225 per channel, per day. So, if you miss that channel for a month you'd be out $0.67 that month. I think they can credit you that. 
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The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!! |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to bluepoint
Bluepoint asked
"Is it legal for them for not crediting us for non service(channel)? Will we just accept it without a fight?"
Not that I am normally one to quote Terms of service, but.....
»help.twcable.com/html/twc_sub_agreement.html
(a) The Services we provide and the way we deliver them will change from time to time, in part due to our efforts to improve them. These changes may impact the Services you receive today, or may require that you change your own equipment or its configuration, or lease new or additional Customer Use Equipment from us, to continue to obtain the full benefit of those Services. If you are under a promotional or other offering with a set price for a period of time, you are assured only that you will be charged the set price during the time specified. You are not assured that the Services you receive (or that our equipment and system requirements) will remain the same.
I think this covers it.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| said by hobgoblin:Bluepoint asked
"Is it legal for them for not crediting us for non service(channel)? Will we just accept it without a fight?"
Not that I am normally one to quote Terms of service, but.....
»help.twcable.com/html/twc_sub_agreement.html
(a) The Services we provide and the way we deliver them will change from time to time, in part due to our efforts to improve them. These changes may impact the Services you receive today, or may require that you change your own equipment or its configuration, or lease new or additional Customer Use Equipment from us, to continue to obtain the full benefit of those Services. If you are under a promotional or other offering with a set price for a period of time, you are assured only that you will be charged the set price during the time specified. You are not assured that the Services you receive (or that our equipment and system requirements) will remain the same.
I think this covers it.
Hob
I don't think so, this is in regards to improving the services. Removing an important channel in this case MSG is not improving but degrading the service. That's what's wrong with this, TWC does not want to decrease our fees when they remove channels and have the bone to throw the increase to us when a new contract is in place. What is wrong with this picture? What will motivate TWC to agree with MSG if we subscribers pay for a non channel anyway? |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | "You are not assured that the Services you receive (or that our equipment and system requirements) will remain the same."
Its very clear.
"TWC does not want to decrease our fees when they remove channels"
The channels are being bought in a package, not individually. With the loss of MSG, 2 extra channels not in the purchased package were added. NHL Network and NBA TV.
Over the last year channels have been added, at the time of the add there was no increase. The iPad and android apps were added in the last 12 months for subscribers with relevant video packages, this did not increase the cost of the package, Start over and lookback channels were increased, again no increase.
I think my point is that you are purchasing a package of services, sometimes these services may change, for the better or worse.
If there were credits what do you think would be a fair rate if it was your business?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| said by hobgoblin:"You are not assured that the Services you receive (or that our equipment and system requirements) will remain the same."
Its very clear. Nope, it's clear what the provisions says, services will change from time to time due to efforts to improve the service. The statement you quoted is the results of the improvements, hence they are in one paragraph. It will not stand in court.
"TWC does not want to decrease our fees when they remove channels"
The channels are being bought in a package, not individually. With the loss of MSG, 2 extra channels not in the purchased package were added. NHL Network and NBA TV.
Over the last year channels have been added, at the time of the add there was no increase. The iPad and android apps were added in the last 12 months for subscribers with relevant video packages, this did not increase the cost of the package, Start over and lookback channels were increased, again no increase.
If there were credits what do you think would be a fair rate if it was your business?
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| I received credit for the Sports Package programming that I was paying for and everyone got free when MSG was dropped. |
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1 edit | reply to bluepoint
Customers with PLG's do not receive credit when there are channel changes. And I do not recall any court cases where a subscriber successfully proved the TOS did not apply to service changes. |
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| Have you not seen my post? I already called since they've dropped MSG and was told no refund for losing MSG. Is that enough or did they change their mind? |
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| I apologize - I did not see that post. |
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