US Cable Support > Mediacom > [CA] *NOT ASKING HOW* Is it legal to uncap?

[CA] *NOT ASKING HOW* Is it legal to uncap?

If you would like to send me an IM with your current account or phone number I would be happy to get to the bottom of this for you.

reply to redking
Looks like the order was supposed to be for 12mbps and was keyed for the Intro 3mbps when the order was entered the 2nd time for the new appointment. (15mbps is for VIP Video/Internet/Phone customers)

This has been corrected and your speeds should now be 12mb down/1mb up with the same pricing you were originally quoted on. Let me know if you need any further assistance.

I asked if it was 15MBPS on the phone and she said yes, it was 12-15mpbs

Just figured there was room for error.

Still interested in uncapping to 15mbps if that is the case

Let me know

reply to redking
It's as what Chad mentioned. If you have the VIP package, then it's 15 Mb. If not, then it's 12 Mb. A look around these forums and you'll see that some of phone customer support people aren't exactly the brightest people and misquote customers every so often. Wish it weren't so, but it happens.

reply to CappinHoff
Then I need to get that speedboost. lol

reply to jpatton
Last phone support people I talked to said they would review my phone conversation and bump me up to speeds promised.

We have up to 50MBPS here, so 15 shouldn't be an issue, especially if you are able to get 15 with the phone and cable TV. Having cable TV and phone wouldn't technically boost your service, it isn't necessary, just a marketing gimmick.

reply to CappinHoff
I understand the standard 15MB/s is a VIP package, but i was promised this speed without the VIP package.

I signed a contract based on that information.

If Mediacom doesn't honor their word, I shouldn't be required to either.

I was getting 2.7mbps, i was told I was signing up for the 15Mbps

Chad just bumped me up to 12 but I am at work and yet to test it.

I just figured the contract and promise to get 15mbps would protect me from any legal or tos BS if I bought an uncapped modem and set it up for 15mbps

reply to redking
The 15mbps is a way to reward customers who bundle services.

Standalone internet service is currently not offered at the 15mbps level. We currently only offer the following speeds in most if not all service areas:
3mb download/.5mb upload
12mb download/1mb upload
20mb download/2mb upload

Also, in many areas the Ultra50(50mb down/5mb up) has been added and even in a few areas the 105mb(105mb down/10mb up).

--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

reply to redking

reply to MediacomChad
Chad, does Mediacom actually use part of the provisioned internet speed for phone? It does not use separate service flows for each service? I would have to wonder on the legality of this, if a customer is paying for 12 meg, while it is up to 12 meg, I would think that this would be unethical at best to say part of the 12 meg goes to phone service, the VIP package only applies if you have television as well. I can not believe that the correct QOS and service flows are not in place to keep phone traffic completely separate from the high speed side.
--
"User, Noun. The word computer professionals use when they mean Idiot." -- Dave Barry

reply to redking
And as a reply to the OP, as it hasn't really been addressed. Yes it is 100% illegal to uncap your cable modem as this boils down the theft of service, and you can be prosecuted for such if you are caught, which is very easy to do as Mediacom will see a modem using too much traffic as once you uncap you can use the full speed ability of the modem which will trigger some investigations.
--
"User, Noun. The word computer professionals use when they mean Idiot." -- Dave Barry

I am kind of surprised that it took that long for someone to tell him not to do it. I read him asking about the legality of uncapping his modem and red flags were going off like mad.

reply to MediacomChad
Doesn't change the fact I confirmed with the rep it was 15MB

My modem can handle up to 43