 Bag
@74.198.150.x | [Cable] Teksavvy Cable This is just a post stating that Teksavvy needs to work on their communication deal with Shaw. The inability to check any information themselves plus the 48 - 24 hour downtime puts a hamper in any actual troubleshooting. I've spent hours on the phone and with no follow up and tickets that were either lost or not sent, which lead to another 48 hour wait. Even been accused of taking 3 days to call back after the 48 hour period, which I felt was extremely rude, considering I don't want to babysit a internet connection and a trip out of town to Whistler is a normal activity.
It was 3 weeks and we were still not able to diagnose the problem, with a constant threat any diagnoses MAY incur a 100 dollar charge and lost internet time. I find the policy unreasonable during activation process as any diagnoses take far too long and they wanted to send a tech out twice 5 days apart to check signal levels and a third time as well. They were about to send one out again, until I aggressively stated I was a shaw customer before and everything was working fine until the switch over. Imagine if my modem was at fault, the fact that Teksavvy and Shaw wasn't able to deal wih it right away would mean I could possibly incur backcharges of $200 + more diagnostic tests if my modem was found at fault. I really think you neeed to stop threatening a diagnostic charge during set up.
Anyways it's been a difficult ordeal, I don't entirely blame teksavvy - I hate Shaw these days too and will steer away from as many of their products as possible now too.
Thanks for reading |
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 TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | If your issue is still not resolved, please let me know.
Feel free to contact me via PM TSI Martin  or through the » TekSavvy Direct forum.
Regards,
Martin
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
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jstory
join:2011-02-05
New Westminster, BC | reply to Bag
I hear you. I too went from service with Shaw, that had been trouble-free for perhaps two years, to Teksavvy's version of service. After dealing with Teksavvy's gentle helplessness in fixing a connection that would stop every few days, I've resigned myself to "fixing" the problem by rebooting the modem, which fortunately works. As a result of this experience, however, it's become clear that Teksavvy is not yet ready to serve Grandma which-key-is-the-any-key Matilda. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | reply to Bag
Seems that Shaw and Rogers play the exact same 48 hour game. It's SO frustrating, but that's a problem with the regulation that permits the cable companies to set whatever service level they darned well choose. |
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