O Canada! > Canadian > TekSavvy > [DSL] Question for people who have switched from Sympatico.

[DSL] Question for people who have switched from Sympatico.

BHELL forced you off unlimited with their relentless price increases . There is no more unlimited with HBELL AFAIK ...

reply to ntba
You most likely were on their their grandfather plan that had unlimited cap which was their original HSE package since 2000. They tried to ween people off this plan by offering them a faster profile at a lower cost for 12 months, little did they know this was BHell plan all along to get people off this old plan and once their 12 months was over, the real cost of their newer profile would sink in.

Little did I know was that you had to call BHell every year to negotiate a new contract or else your monthly payments would go up through the roof. They never even notified me of a speed increase or sent me a new modem that could use these newer speeds which is the whole point of their modem rental scheme. So for 7 years I had only their 1Mbps Nortel modem while they were charging me a 5Mbps profile and to make it even worse they were charging me the original 2001 modem rental fee of $8/month which had since dropped to $2/month !

reply to ntba
WOW.

I was hoping for some clarification to satisfy my curiosity. Looks like I got a whole lot more

EDT, your experience hit the nail right on the head. That is exactly what happened to me. Apart from having the nortel modem and being stuck at a meg, this is exactly it!

I remember a number of years ago calling them up to ask if I could purchase a modem to get rid of the rental fee, I was given the "you cannot, its so when we have upgrades you don't have to pay for a new one" speech and its been on the back of my mind up until this day.

Never once was I contacted to upgrade my equipment and what threw me off was the fact that when it was bumped up to 6Meg I noticed the change and assumed since I had hardware which could handle it, no one needed to contact me.

The mystical "upgrade" never came...

I assumed when my charges kept going up that it was because of some contractual obligation that they couldn't break off my service as it was, but by increasing the charges would force my hand to a new plan. It worked, only not in their favor.

It was still a good value you could say, as I would have been destroyed by the overages in terms of bandwidth and I would have never thought to renegotiate anything. This has just opened my eyes to what was going on and I now see why everyone on here refers to them as "BHELL"

I have seen the light, brothers and sisters. It is bright and hot and feels a lot like anger...but there is salvation, and thy name is TekSavvy.

Thank you for opening my eyes to this

I was grandfathered on the Sympatico/Bell unlimited 5/800 plan. But I left because I was paying way too much for what I was using. The most that I ever used was during the last winter Olympics, when I hit around 30GB. I averaged about 15 to 20 GB a month at a cost of around $70.

I quit Bell back in the early years when they first introduced a 5GB cap (2002/3?). They wouldn't grandfather the unlimited plan back then. Never looked back. This way I also got rid of the Nortel modem.

Those of you who stuck with the Nortel modem, I suppose this means you lived through the 5 GB cap times after which it became unlimited once again?

If I remember correctly the maximum upload on the Nortel was 120 kbits/sec. And that's it.

reply to kyrio
I got the run around with the CSRs, so I fired up a nasty letter to the CEO of BCE and the next morning the VP of residential service phoned me and gave a year of free internet service. He even called back two days later to see if have gotten the new modem. I had gotten the new modem, the CSR then said it would take a week to change the profile, again the VP pulled some strings to have it done in an hour. The head of Bell system networks then called me to tell me the profile was change and if I was happy with the changes. So I stayed with them for another 3 more years until their pricing started to go through the roof once your annual contract expires. This is when another can of worms opened up, they would manually change my monthly billing for every 12 months so that it reflected the price of the contract, but every month the bill would be wrong(always more expensive), the taxes would never add up, not QC or even ON taxation(What kind of taxation were they using ?, still a mystery to this day !) so I had to called them almost every month to have it corrected. So finally I gave up putting up with this retarded company that I had to phone every month plus they had increase the price to $57 for a 7Mbps/800 60G plan and new customers had a 12 month promotional rebate for $24.95.

I told their retention department what kind of retarded company is this that has new customers pay less and old customers pay more and the customer has to phone every month for the past 3 years because the billing is always wrong ?

You don't want your old customers ? ...bye !

So that was my 10 years experience with BHell Sympatico, they even had the galls to ask me if I wanted to upgrade my service with them, I said "what ?", you guys can't even take care of my current plan properly and now you want me to pay even more ! ...LoL

I have been with Teksavvy for about 2 years now, never had to phone them once for wrong billing !

reply to alienzzz
I had this Nortel modem from 2000 to 2007, $8/month modem rental !
I am laughing now about how crazy this turned out to be ! ...LoL

Ohh I remember that temporary cap they had, every month I would be over! Even "back in the day" I was downloading like a madman, and would feel it at the end of every billing cycle.

My retention rep either wasn't very good or maybe switching to TekSavvy just made so much sense he knew he was wrong, but gave it a shot anyway

"Why are you leaving?"

"Because I get the same thing at half the cost!"

End of story