said by CANADIANSOUP:
I wish it was that easy for me. currently with Rogers "Extreme". and hate the service. Unfortunately it's my only option at the moment. Can't get DSL, Dial up is only available in my area. So i'm stuck with .......
Complain to Rogers about the poor speeds during peak periods and ask for a credit since you're paying for full speeds but not getting anything remotely close to it. They will often credit you each month that you have experienced such poor speeds. Call every time you get your bill if you have to, but don't just pay for poor service. If they don't want to give you a credit of any kind, tell them you'll cancel the service and go somewhere else - that usually gets them to respond since any money is better than no money.
Just remember that it's not the fault of the person on the phone at Rogers customer service. Be polite and let them know you're not happy, but don't get mad at the person on the line - it doesn't help to yell at a CSR.