anyone else on 25mb get their bill yet?

Author	All Replies
gord27 join:2005-05-01 Mississauga, ON	anyone else on 25mb get their bill yet? i haven't seen the bill yet but my cc got dinged 74.60 (or thereabouts). it was previously 82.98 so it would appear i'm being charged the $8 modem rental? my math ain't great but 82.98-74.60 is NOT $15+ that i should have been saving... now where's that bill?
	to forum · permalink · 2012-02-09 00:12:14 ·
leeanne172 join:2003-01-28 Canada	I'm on cable but was charged and with no bill, also found the amount I was charged was a bit too much, have posted in the direct forum about it
	to forum · permalink · 2012-02-09 01:59:57 ·
Phibian join:2009-06-01 Ottawa, ON Reviews: ·TekSavvy DSL	reply to gord27 Got one (I have two lines). Bill shows the $8 modem fee. Asked about it in the direct forum and was told that accounting would look into it and get back to me. Some people are being told by TSI that they will be charged the $8 fee and some people are being told that they won't. Both sets of people are accounts that existed before the new pricing was announced. That was on Monday... Oh and they also are charging me $4 for MLPPP and $4 for static IP which should be combined for a total of $4 instead of $8. Sounds like they have some accounting anomalies to get sorted out. Frankly if they are going to charge me the fee for the modem I want a credit until they get me a modem that works!
	to forum · permalink · 2012-02-09 09:58:14 ·

jcorcoran join:2010-08-12 Toronto, ON Reviews: ·TekSavvy DSL	reply to gord27 As I stated in another thread, when I called yesterday to inquire about my post Feb 2nd 25/7 invoice, I was told that the $8 modem rental fee would be included on my bill. I asked the accounting rep if she was sure that the $8 fee was to be applied to existing customers of the 25/7 service and she told me that as far as she knew it was being applied to ALL 25/7 customers, regardless of when they signed up. Although the 300GB capped 25/7 service DID decrease in price, like many others, I thought it was dropping a full $15. It would seem that once again, Teksavvy has done a poor job of communicating to their customers.
	to forum · permalink · 2012-02-09 11:14:14 ·
Bellsavvy @bell.ca	reply to gord27 Are they going to follow in the footsteps of the incumbents and put a bunch of bs extra charges on peoples bills and only fix them if you call in and fight?
	to forum · permalink · 2012-02-09 11:44:21 ·
Rickkins join:2004-04-05 Mtl, Canada	reply to jcorcoran That is unacceptable. May be time to start looking elsewhere.
	to forum · permalink · 2012-02-09 13:29:09 ·
gord27 join:2005-05-01 Mississauga, ON	reply to gord27 hmm, thanks for the replies. i was sure i read somewhere that the $8 modem fee only applied to new signups... this is getting ridiculous. the natives are restless. wtf is teksavvy in all of this? all it would take is a single post explaining all of this and we'd all be content.
	to forum · permalink · 2012-02-09 13:44:01 ·
morisato join:2008-03-16 Oshawa, ON Reviews: ·TekSavvy DSL	Thats what TSIDavidf Told me in the direct forums that the new fee only applied to new signups, and also the teksavvy pricing faq alludes to it as well but the wording is very Open to lawyerze interpretations -- Every time Someone leaves Sympatico an Angel gets its wings.
	to forum · permalink · 2012-02-09 13:53:51 ·
eots join:2003-02-04	Teksavvy even removed the pricing faq from their web site. The lack of open and official communication from Teksavvy since February 2 is unacceptable. They're getting more and more like Bell with telling customers one thing and doing something completely different.
	to forum · permalink · 2012-02-09 14:49:38 ·
TSI Martin Escalations - Social Media Premium join:2006-02-23 Chatham, ON kudos:11	»Re: Teksavvy New Pricing FAQ ! said by TSI Martin: Concerning the the FAQ on Prices page that's been removed. Apparently there were some inaccuracies with the way accounting changes were implemented. We are sorting it out now, it'll be put back.
	to forum · permalink · 2012-02-09 14:54:37 ·
gord27 join:2005-05-01 Mississauga, ON	said by TSI Martin: http://www.dslreports.com/forum/r26861014-Teksavvy-New-Pricing-FAQ- said by TSI Martin: Concerning the the FAQ on Prices page that's been removed. Apparently there were some inaccuracies with the way accounting changes were implemented. We are sorting it out now, it'll be put back. should make a sticky on the top of the forums instead of posting deep inside existing threads. if i knew this i wouldn't have made this topic.
	to forum · permalink · 2012-02-09 15:19:30 ·
jasmo34 join:2008-03-20 London, ON	said by gord27: ... should make a sticky on the top of the forums instead of posting deep inside existing threads. if i knew this i wouldn't have made this topic. ... Hah! "Sticky" Request # 892 for a TSI forum...
	to forum · permalink · 2012-02-09 15:30:23 ·
gord27 join:2005-05-01 Mississauga, ON	said by jasmo34: Hah! "Sticky" Request # 892 for a TSI forum... ya, i've noticed... teksavvy really needs to split from dslreports and make their own forum...
	to forum · permalink · 2012-02-09 15:31:33 ·
TSI Martin Escalations - Social Media Premium join:2006-02-23 Chatham, ON kudos:11	Being on DSLReports makes it a neutral front. Get a bad comment... it doesn't mysteriously disappears... all side of things remain. Mods aren't employees of TekSavvy so they are open minded of the discussions that go on. -- TSI Martin (Escalations) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-02-09 15:37:30 ·
Bhruic join:2002-11-27 Toronto, ON kudos:1 Reviews: ·TekSavvy DSL	reply to TSI Martin said by TSI Martin: http://www.dslreports.com/forum/r26861014-Teksavvy-New-Pricing-FAQ- Concerning the the FAQ on Prices page that's been removed. Apparently there were some inaccuracies with the way accounting changes were implemented. We are sorting it out now, it'll be put back. It'd be nice to know if one of those "inaccuracies" was regarding who gets charged the $8 modem rental.
	to forum · permalink · 2012-02-09 15:59:56 ·
TSI Martin Escalations - Social Media Premium join:2006-02-23 Chatham, ON kudos:11	I'll find out when I get handed the FAQ. I've been told they'll be doing something specific for our site.
	to forum · permalink · 2012-02-09 16:16:58 ·
gord27 join:2005-05-01 Mississauga, ON	reply to TSI Martin said by TSI Martin: Being on DSLReports makes it a neutral front. Get a bad comment... it doesn't mysteriously disappears... all side of things remain. Mods aren't employees of TekSavvy so they are open minded of the discussions that go on. ya, i figured that's why you guys stay here. i get it. just frustrating when things like this happen that you can't address the community as a whole and it's pieces in this thread and that thread.
	to forum · permalink · 2012-02-09 16:34:46 ·
tolwyn join:2002-12-30 Beaconsfield, QC	reply to TSI Martin I've got to say, that asa a recent ex-Bell internet customer, I've been very happy with the level of support and responsiveness both in this forum and whenever I call. Now, I may not be thrilled with some of the changes to plans, but it is still my choice to stay or go. Maybe I missed the 'heyday' of TS, but you'd never, never see this level of openness and transparency (even if some people don't think it's enough) at Bell or Rogers... Can you imagine someone from Bell coming online and saying that they prefer to stay on a site where negative feedback against them 'doesn't mysteriously disappear'?
	to forum · permalink · 2012-02-10 07:56:33 ·

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