| $$ PAY FOR HELP ~ UTstarcom iAN-02EX troubleshooting Hello
I will email money transfer $5 for help in solving this ANVEO UTstarcom iAN-02EX connection issue.
The unit works fine as I was just using Callcentric for 2 years.
Tech support for Anveo isnt good when it comes to your own device.
Thanks to anyone that helps me or even attempts.
Heres my config file text
bootcode_version=V1.6.7
device_mode=1
wan=1
wan_ip=172.25.25.1
wan_mask=255.255.255.0
wan_gateway=172.25.25.1
wan_dns=192.168.100.1
wan_port_speed=3
port_speed_time-out=60
pppoe_username=1234
pppoe_password=0000
provision_priority=0
provision_server_address=devicecfg.private.net/devicecfg/utstarcom/config
provision_server_port=69,100,200
provision_http_server_address=devicecfg.private.net/devicecfg/utstarcom/config
provision_http_server_port=80
provision_group=0
provision_expires=90000
provision_server_address_backup=0
provision_sync_check=0
upgrade_server_address=devicecfg.private.net/firmware/utstarcom
upgrade_server_port=69
upgrade_http_server_address=devicecfg.private.net/firmware/utstarcom
upgrade_http_server_port=80
upgrade_filename=U53V004.00.00_UTSTARCOM-V4.8.2.48b_t5.cpr
upgrade_provisapp_filename=U53V004.00.00_UTSTARCOM-provisapp.V0.0.1.cpr
provisapp_enable=1
prov_method=0
prov_config_file=7
prov_query=0
wan_provisioning=1
wan_dns3=0.0.0.0
reg_assurance_timer=120
debug_level=0
default_t1=300
dscp=1
dmz=0
dmz_ip=172.25.25.0
dhcp_start=172.25.25.2
dhcp_end=172.25.25.21
dhcp_mode=manual
dhcp_df_gw=172.25.25.1
dhcp_dns=208.67.222.222
dhcp_dns2=0.0.0.0
dhcp_hostname=UTSTAR
dhcp_wins=172.25.25.1
dhcp_domain=.com
dhcp_lease_time=86400
dhcp_resrv_ip=192.168.100.100
dhcp_resrv_mac=00-00-00-00-00-00
dos_rtp_check=1
dos_ping_reply=1
dos_http_serv_enable=1
dos_telnet_serv_enable=1
ems_server_address=0
ems_server_port=63030
ems_community=private
ems_expires=3600
factoryreset=*#322867973738
lan_ip=172.25.25.1
lan_mask=255.255.255.0
lan_gateway=172.25.25.1
lan_dns1=208.67.222.222
lan_dns2=192.168.100.2
lan_proto=dhcp
mac_spoofing_enable=0
mac_spoofing_mac_address=000000000000
network_mtu_rate=1460
ntp_server_address=0.pool.ntp.org
ntp_timezone=-5
ntp_expires=86400
pstn_switchkey=0000
pstn_offhookdelaytime=1
port_forward_1=tcp,0.0.0.0,0
port_forward_2=tcp,0.0.0.0,0
port_forward_3=tcp,0.0.0.0,0
port_forward_4=tcp,0.0.0.0,0
port_forward_5=tcp,0.0.0.0,0
port_forward_6=tcp,0.0.0.0,0
port_forward_7=tcp,0.0.0.0,0
port_forward_8=tcp,0.0.0.0,0
port_forward_9=tcp,0.0.0.0,0
port_forward_10=tcp,0.0.0.0,0
supervisor_password=utstar
snmp_sendtrap=0
snmp_get=Drour7ec
snmp_set=7iUbiATh
snmp_trap=7iUbiATh
snmp_target1=0.0.0.0
snmp_target2=0.0.0.0
snmp_target3=0.0.0.0
snmp_target4=0.0.0.0
snmp_port1=0
snmp_port2=0
snmp_port3=0
snmp_port4=0
syslog_server_address=0
syslog_server_port=514
syslog_feature=0
user_password=12345
user_agent_header=1
voip_send_#1=1
voip_send_#2=1
voip_emergency_call_num1=0
voip_emergency_call_num2=0
voip_protocol=1
voip_service_line0=1
voip_user_user0_loginid=0
voip_user_user0_username=585364262
voip_user_user0_password=secret
voip_user_user0_displayname=0
voip_user_user0_prefix=0
voip_user_user0_udp_src=5010
voip_service_line1=0
voip_user_user1_loginid=0
voip_user_user1_username=0
voip_user_user1_password=0
voip_user_user1_displayname=0
voip_user_user1_udp_src=5060
voip_user_user1_prefix=0
voip_mgcp_localport=2427
voip_mgcp_callagent_address=192.168.100.100
voip_mgcp_callagent_port=2427
voip_mgcp_wildrsip=0
voip_mgcp_epid=sip.anveo.com
voip_mgcp_epidstyle=0
voip_mgcp_expires=3660
voip_callfeature_enable=0
voip_callfeature_wotransfer_en1=1
voip_callfeature_hold_en1=1
voip_callfeature_wait_en1=1
voip_callfeature_wttransfer_en1=1
voip_callfeature_alertinfo_en1=0
voip_callfeature_wait_disccode1=#88
voip_callfeature_waiting_percall_deact1=*70
voip_callfeature_foraways_num1=0
voip_callfeature_foraways_en1=0
voip_callfeature_forbusy_num1=0
voip_callfeature_forbusy_en1=0
voip_callfeature_forno_num1=0
voip_callfeature_forno_en1=0
voip_callfeature_for_ringnum1=3
voip_callfeature_alertinfo_num1=0
voip_call_second_feccode1=*25
voip_callfeature_wotransfer_feccode1=*24
voip_callfeature_wtransfer_trancode1=#44
voip_callfeature_waiting_act1=*99
voip_callfeature_waiting_deact1=#99
voip_callfeature_foraways_act1=*75
voip_callfeature_foraways_deact1=#75
voip_callfeature_forbusy_act1=*76
voip_callfeature_forbusy_deact1=#76
voip_callfeature_forno_act1=*77
voip_callfeature_forno_deact1=#77
voip_callfeature_dnd_en1=0
voip_callfeature_blockclid_en1=0
voip_callfeature_blockclid_percall_act1=*67
voip_callfeature_rej_priv_en1=0
voip_callfeature_conference_en1=1
voip_callfeature_conference_code1=#92
voip_callfeature_busyredial_en1=1
voip_callfeature_busyredial_code1=#5
voip_callfeature_busyredial_repeat1=10
voip_callfeature_busyredial_stop1=60
voip_callfeature_polarity_reversal_en1=0
voip_callfeature_wotransfer_en2=1
voip_callfeature_hold_en2=1
voip_callfeature_wait_en2=1
voip_callfeature_wttransfer_en2=1
voip_callfeature_alertinfo_en2=0
voip_callfeature_wait_disccode2=#88
voip_callfeature_waiting_percall_deact2=*70
voip_callfeature_foraways_num2=0
voip_callfeature_foraways_en2=0
voip_callfeature_forbusy_num2=0
voip_callfeature_forbusy_en2=0
voip_callfeature_forno_num2=0
voip_callfeature_forno_en2=0
voip_callfeature_for_ringnum2=3
voip_callfeature_alertinfo_num2=0
voip_call_second_feccode2=*25
voip_callfeature_wotransfer_feccode2=*24
voip_callfeature_wtransfer_trancode2=#44
voip_callfeature_waiting_act2=*99
voip_callfeature_waiting_deact2=#99
voip_callfeature_foraways_act2=*75
voip_callfeature_foraways_deact2=#75
voip_callfeature_forbusy_act2=*76
voip_callfeature_forbusy_deact2=#76
voip_callfeature_forno_act2=*77
voip_callfeature_forno_deact2=#77
voip_callfeature_dnd_en2=0
voip_callfeature_blockclid_en2=0
voip_callfeature_blockclid_percall_act2=*67
voip_callfeature_rej_priv_en2=0
voip_callfeature_conference_en2=1
voip_callfeature_conference_code2=#92
voip_callfeature_busyredial_en2=1
voip_callfeature_busyredial_code2=#5
voip_callfeature_busyredial_repeat2=10
voip_callfeature_busyredial_stop2=60
voip_callfeature_polarity_reversal_en2=0
voip_sip_with_sdp=1
voip_sip_localport=5010
voip_sip_proxy_address=sip.anveo.com
voip_sip_proxy_port=5010
voip_sip_registrar_address=sip.anveo.com
voip_sip_registrar_port=5010
voip_sip_outbound_address=sip.anveo.com
voip_sip_outbound_port=5010
voip_sip_expires=3600
voip_sip_domain=sip.anveo.com
voip_sip_subject=Call_Invite
voip_sip_proxyrequire=
voip_sip_dnssrv=1
voip_sip_redundancy=1
voip_sip_authenticate=0
voip_codec_rate_user0=20
voip_codec_rate_user1=20
voip_codec_prefer_user0=0
voip_codec_prefer_user1=2
voip_codec_vad_user0=1
voip_codec_vad_user1=1
voip_rtp_port=13456
voip_rtp_qos_type=1
voip_rtp_qos_tos=16
voip_qos_dscp_media=184
voip_qos_dscp_signal=160
voip_endpoint_rxgain=0
voip_endpoint_txgain=0
voip_endpoint_ring=2000,4000
voip_endpoint_ring_dr6=2000,4000
voip_endpoint_ring_dr7=2000,4000
voip_endpoint_ring_dr8=2000,4000
voip_endpoint_ring_field=0
voip_endpoint_dialtone=1000,0,350,440
voip_endpoint_busytone=500,500,480,620
voip_endpoint_ringbacktone=2000,4000,440,480
voip_endpoint_callwaittone=500,3000,440,0
voip_endpoint_callwaittone_field=0
voip_endpoint_flash_user0=200,800
voip_endpoint_flash_user1=200,800
voip_fax_t38=0
voip_fax_t38port=49170
voip_stun_nataddress=0
voip_stun_server_address=0
voip_stun_server_port=3478
voip_stun_localport=3478
voip_stun_expires=60
nat_keepalive_feature=1
nat_keepalive_Interval=60
voip_country=12
voip_digitmap1=1111|1xxxxxxxxxx|911|411|*x.#
voip_digitmap2=1111|1xxxxxxxxxx|911|411|*x.#
voip_nte_user0=1
voip_nte_user1=1
voip_info_user0=0
voip_info_user1=0
voip_jitterbufMin=0
voip_jitterbufMax=150
voip_jitterbufTarget=0
vlan_tag_priority_port0=0
vlan_tag_priority_port1=0
vlan_tag_vlan_id_port0=4
vlan_tag_vlan_id_port1=4
vlan_tag_enable=0
vlan_tag_add_port0=0
vlan_tag_add_port1=0
vlan_tag_remove_port0=0
vlan_tag_remove_port1=0
vlan_tag_replace_port0=0
vlan_tag_replace_port1=0
vlan_tag_voice_priority=1
vlan_tag_voice_vlan_id=3 |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
 ·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| The most important thing, you did not tell us!
WHAT is the problem?
"Connection Issue" is rather vague.
----------------------------------------------
Important:
If you had been using CallCentric and now are using Anveo, you may need to change "DNS SRV" from ENABLE to DISABLE.
----------------------------------------------
Here is the setup used for CallWithUs (CWU). Maybe something here will help you. Note, for Anveo you should not need Stun.
»www.callwithus.com/configs/UTStarcomiAN.jpg |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| said by PX Eliezer:Important:
If you had been using CallCentric and now are using Anveo, you may need to change "DNS SRV" from ENABLE to DISABLE.
In other words, change [voip_sip_dnssrv=1] to [voip_sip_dnssrv=0]. |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| reply to agostini
said by agostini:Hello
I will email money transfer $5 for help in solving this ANVEO UTstarcom iAN-02EX connection issue.
Hey, if this helps you, just send the $5 to some good Canadian charity. 
»Re: Bell Let's Talk Day today |
|
gweidenh
join:2002-05-18
Houston, TX
kudos:1 | reply to agostini
said by agostini:Hello
Tech support for Anveo isnt good when it comes to your own device.
Crap, now you just pissed off Stewart. |
|
| reply to agostini
test |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| Well, I for one am feeling testy.
Also see:
»info |
|
|
|
| reply to agostini
I just posted a bunch of info and none of it showed up.
Its my first time here, hehe. |
|
| reply to agostini
SIP Registration Server/Proxy (USA): sip.anveo.com:5010
NEW SIP Registration Server/Proxy (Germany): sip.de.anveo.com:5010
NEW SIP Registration Server/Proxy (Canada): sip.ca.anveo.com:5010
Supported codecs: G.711 ulaw (PCMu), GSM
Protocol: UDP,
Additional information which might be helpful
Realm: anveo.com
Port: 5010
I was chatting last night and heres the text
20:46:32 Alan: do you know anything about what the udp port is
20:46:42 Anveo Support: both support DNS_SRV
20:46:58 Alan: i did. i spent 4 hours trying many things
20:47:01 Anveo Support: if DNS_SRV is used that port does not matter
20:47:22 Alan: ok so dns srv is to be enabled?
20:47:44 Anveo Support: if you enable DNS_SRV make sure you use anveo.com and NOT sip.anveo.com
20:48:19 Anveo Support: DNS_SRV record contains all information for ATA to locate Anveo SIP servers
20:49:04 Alan: ok for proxy, registrar just anveo.com with dns srv enabled
20:49:12 Anveo Support: correct
20:49:17 Alan: what about outbound proxy
20:49:25 Anveo Support: anveo.com
20:49:45 Alan: and the port is 5010 for all 3
20:49:59 Anveo Support: leave port empty
20:50:12 Anveo Support: port is only needed when dns_srv is not used
20:50:16 Alan: for all 3?
20:50:28 Anveo Support: yes
20:51:21 Alan: great. do you know anything about the udp port
20:52:39 Anveo Support: no, I do not know what needs to be there
20:52:47 Anveo Support: maybe it is your local port
20:53:23 Alan: SIP NAT keep alive? enable or disable
20:53:52 Anveo Support: set to enable,, it will not hurt
20:54:31 Alan: do you know anything about the VOIP STUN
20:55:04 Anveo Support: Stun is not required. |
|
| reply to agostini
The ATA will not show Connected to VOIP is the problem. I have spent a few hours trying different settings.
here are the settings im givin on the help page.
SIP Registration Server/Proxy (USA): sip.anveo.com:5010
NEW SIP Registration Server/Proxy (Germany): sip.de.anveo.com:5010
NEW SIP Registration Server/Proxy (Canada): sip.ca.anveo.com:5010
Supported codecs: G.711 ulaw (PCMu), GSM
Protocol: UDP,
Realm: anveo.com
Port: 5010
Thanks for the quick reply.
I will post pics of my setup shortly. |
|
| Confirm that voip_user_user0_username matches your Anveo Account Number (mine is 10 digits).
Try setting voip_user_user0_loginid to match what is in voip_user_user0_username .
Note that voip_user_user0_password is not your password on the Anveo web site -- get it from the SIP Device Registration page. Copy/paste into your config to be sure that there is not a typo.
If no luck, confirm that your Anveo account works with a softphone or other device.
If still no luck, capture traffic or use whatever debug features are available on the device, to see what is actually going wrong. |
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| reply to agostini
I got it to work with the same settings i had tried who knows how many times. This same merry go'round process happened with Callcentric.
Ive posted my SIP page in case in could help others in the future.
Considering the features Anveo has, there will be many new users. |
|
| reply to agostini
I would like to add some info for future users about other tabs in the starcom set up.
Under WAN IP, its DHCP.
Device mode is Gateway.
Under VOIP User enter user name, password and for Display name enter your name. For UDP port I put 5010.
the main issue may come from something stupid like unplugging the device for a minute and then plugging it back in but I'm not sure.
I made some comment previously in this forum about the customer support and service. First and foremost I'd like to make very clear that Anveo has more features than any VOIP company I have seen out there. It's jaw dropping.
"In my opinion" considering all the features they offer and having to set up and easy to read help file for the mom and pop user would seem to be obviously difficult. They may have focused on features and strength in starting this company but now they have time to focus on the mom and pop how-to section.
Thanks to everyone on this forum including Stewart for the very quick help, under 24 hours.
Thanks again
Alan |
|
 Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:1
·Anveo
·Callcentric
·voip.ms
| reply to agostini
If you get issues you could change Expires to 60 and SIP NAT Keep Alive to Enable.
Also, as you are in Canada you could use sip.ca.anveo.com. Montreal should be closer to you than Dallas.
--
Main provider: Anveo - Secondary providers: VoIP.ms, Callcentric, Localphone and Rebtel
Hosted PBX: PBXes.org - Phone: Gigaset S685IP |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:1 Reviews:
·Anveo
·Callcentric
·voip.ms
| reply to agostini
said by agostini:First and foremost I'd like to make very clear that Anveo has more features than any VOIP company I have seen out there. It's jaw dropping. I couldn't agree more. I love the many useful features.
said by agostini:"In my opinion" considering all the features they offer and having to set up and easy to read help file for the mom and pop user would seem to be obviously difficult. They may have focused on features and strength in starting this company but now they have time to focus on the mom and pop how-to section. Anveo is a business provider who also welcome residential users. But IMO "the mom and pop how-to section" would be difficult with so many business features. The consumer features section is quite comprehensive for consumer users.
--
Main provider: Anveo - Secondary providers: VoIP.ms, Callcentric, Localphone and Rebtel
Hosted PBX: PBXes.org - Phone: Gigaset S685IP |
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