| [CATV] This is why i'll be cancelling Charter TV just under a year ago i posted in the Charter Direct forums about an ongoing TV issue i have been having at my house. issue occurs on all TVs in the house, both with and without cable boxes. it had already been going on for about a month or so before i posted but was just too busy w/ work to make time to contact them about it. I recorded some video of the issue on my cell phone and uploaded it to youtube and posted in the thread i created in the direct forums. a service call was setup and tech came out and found no issue yet the problem continued. i had a back and forth w/ Charter via the forum for just about 2 months. initial post was made on 3/5/11 and last response from Charter was on 4/27/11 advising that hey were closing the thread because the issue was going to be handled by local from that point on. there were 4 appointments scheduled during that 2 month period and even though they kept telling me that they had found no issues they did go ahead and replace the lines and my cable box as well as adding a powered amp to the line. finally the last appointment was w/ a tech and supervisor, and they told me i needed to record the issue on a VHS tape and give it to them to see it...!?!?!? it's 2011 and they wanted a VHS recording. by this time i'd posted at least 4 or 5 videos of the issue in the direct forum, and i don't even own a VCR anymore, but anyway.
i let the issue go and just kind of dealt with it cause we were under the 2 year contract. now, my contract is going to be up soon and i have decided i'm going to cancel service. here is another video that i just recorded earlier tonight. i now have 13 videos uploaded to my youtube account, but this latest 1 is the only 1 i've made public. in the video i am switching between the direct coax input and the cable box input on my TV so you can see it's happening w/ both connections. FX channel is frozen through the whole video. the video was recorded over an hour ago and as of right now it's STILL frozen. this is the kind of service i've been dealing with for over a year and i can't wait to finally be rid of it and not have to pay for service that Charter can't provide and cannot fix.
»www.youtube.com/watch?v=S185lUh9ciA
actually, here's another video from last month showing an issue on Boomerang. this was a VERY bad freezing/tiling/pixelating issue that made watching anything on the channel useless.
»www.youtube.com/watch?v=7iQfJLGZS3s
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»www.facebook.com/whitekenny |
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| So leave and go to Directv or Dish network. I am amazed at how much effort people put into complaining about tv or internet service when there are alternatives out there. |
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 BF69Premium
join:2004-07-28
Camden, TN | said by battleop:So leave and go to Directv or Dish network. I am amazed at how much effort people put into complaining about tv or internet service when there are alternatives out there.
Yep. I think he put more effort in to that crap than actually solving his problem. Who knows why his TV is bad. Could be him could be Charter service in his area. Doesn't have anything to do with the rest of us. My biggest issue with Charter is the limited amount of HD they offer. They have until August to fix that then I'll switch. And no I won't be postnig any Youtube vids about it. |
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 The LimitPremium
join:2007-09-25
Greensboro, NC
kudos:2 | reply to battleop
Re: [CATV] This is why i'll be cancelling Charter TV Guess you missed the part where he said that he was under contract, which implies an ETF of some sort.
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Do or do not, there is no try! - Yoda |
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| he must also missed the fact that i worked with charter for 2 months and the problem never went away. 4 or 5 service calls and even had a supervisor come out and still...the problem never went away.
but yea, i didn't do anything about it.
what more am i supposed to do, i don't work for charter, i'm not trained to resolve TV service issues.
it's not my job to investigate and resolve issues w/ their service. i'm the customer, not the employee.
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»www.facebook.com/whitekenny |
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| said by WhiteKenny:what more am i supposed to do, i don't work for charter, i'm not trained to resolve TV service issues.
it's not my job to investigate and resolve issues w/ their service. i'm the customer, not the employee.
They're asking for your help by asking for the VHS recording of the problems. You might think it's old fashioned, but it is a common way for a cable company to diagnose a problem that they can't always be there to see. Or a way for them to capture video to send to a vendor whose equipment is causing problems.
It's the fastest way to be up on a problem like this, unless they have a DVD-R recorder set to go, which is really just the same thing in the end, just different media.
If you don't know anything about resolving the issue, then why are you questioning their tactics? |
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| reply to skuv
Re: [CATV] This is why i'll be cancelling Charter TV said by skuv :said by WhiteKenny:what more am i supposed to do, i don't work for charter, i'm not trained to resolve TV service issues.
it's not my job to investigate and resolve issues w/ their service. i'm the customer, not the employee.
They're asking for your help by asking for the VHS recording of the problems. You might think it's old fashioned, but it is a common way for a cable company to diagnose a problem that they can't always be there to see. Or a way for them to capture video to send to a vendor whose equipment is causing problems. It's the fastest way to be up on a problem like this, unless they have a DVD-R recorder set to go, which is really just the same thing in the end, just different media. If you don't know anything about resolving the issue, then why are you questioning their tactics? as i said, i don't own a VCR anymore...that was the point of uploading the videos to youtube, for Charter to see the issue in place of the VHS recordings.
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»www.facebook.com/whitekenny |
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| reply to The Limit
Re: [CATV] This is why i'll be cancelling Charter TV "my contract is going to be up soon and i have decided i'm going to cancel service."
You can drag it out like breaking up with a girlfriend or just leave for something else without drama. |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to skuv
said by skuv :said by WhiteKenny:what more am i supposed to do, i don't work for charter, i'm not trained to resolve TV service issues.
it's not my job to investigate and resolve issues w/ their service. i'm the customer, not the employee.
They're asking for your help by asking for the VHS recording of the problems. You might think it's old fashioned, but it is a common way for a cable company to diagnose a problem that they can't always be there to see. Or a way for them to capture video to send to a vendor whose equipment is causing problems. It's the fastest way to be up on a problem like this, unless they have a DVD-R recorder set to go, which is really just the same thing in the end, just different media. If you don't know anything about resolving the issue, then why are you questioning their tactics? VHS? LOL |
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 quetwoThat VoIP GuyPremium
join:2004-09-04
East Lansing, MI | reply to skuv
I don't quite know how he is going to record an HD, encrypted signal on a VHS tape. All the STBs I know won't down-sample and decrypt HD signals for a VHS player to record... |
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| reply to WhiteKenny
WhiteKenny is right, it is not his job to make a recording. If they want to capture some video from his location then they should install some recording equipment to capture it.
If the techs they sent to the house did not isolate a local problem in the house (disconnecting items to see if the problem clears up) then it must be in the plant or headend. Again not the customers job.
He has told them what is happening , don't they believe him did they not see it happening ?
The real fact is, Charter with the four visits to his house and nothing is wrong all ready know what the problem is but don't want to fix it, it seems. They must have there reasons, only when more customers start to leave will the fire under there asses get hot and then it might get fixed. Until then Charter just hopes to wait until the next big upgrade of the plant and maybe then it will get corrected. |
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 Jerm
join:2000-04-10
Richland, WA
kudos:2 | reply to quetwo
said by quetwo:All the STBs I know won't down-sample and decrypt HD signals for a VHS player to record...
Your STB doesn't have analog outputs? "Both with and without boxes" this happens according to OP so seems to me you could capture it on a non-HD channel if nothing else... |
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