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A monopoly on a mission

If you live in a town with no cable competiton, you are at risk of being abused. The TW product problem department is great. Polite helpful quick and effective. Sales marketing etc. is the worse. It takes forever to get to the appropriate dept. you are trying to reach becasue their auto messaging never gets a key word. My account went up 14% year over year for the same services based upon the fact I had a speical last year though I have been a custome for 18 years. They financially force you to take the pkg they want you to take by charging more for less services. The reps are always polite. I feel bad they have to work for such a bad company. Competition is the best solution to this attitude but this clearly is not happening here.