MediacomChadMediacom Social Media Relations TeamPremium,VIP
Gulf Breeze, FL
|reply to Virty |
Re: [IL] Slow, Really slow speeds in Pontiac,IL
The rep in the office may have been referring to the multi-channel bonding that Ultra50 can provide. However, since you are on the 20/2 service, with a DOCSIS 3.0 modem this is already possible without upgrading. It sounds like you may have already learned of a utilization issue and its resolution date from someone in phone support. If you'll send over your account number or the phone number associated with it in an IM I can pull everything up and take a look at what's going on.
Mediacom Social Media Relations Team