| [DSL] Looks Like I'll Finally Get A Proper Demarc For Free
OTTAWA-GATINEAU — Today, the Canadian Radio-television and
Telecommunications Commission (CRTC) completed a comprehensive review of
over 80 telecommunications regulations, which resulted in the elimination
or streamlining of over 60 per cent of these regulations. Regulations that
are in the public interest, such as those relating to 911 services,
accessibility and customer privacy, were left unchanged.
“Service providers should have as much flexibility as possible to bring
innovative communications services to Canadians,” said Leonard Katz, the
CRTC’s Acting Chairman and Vice-Chairman of Telecommunications. “We have
gone to great lengths to reduce costs and red tape for the industry by
ensuring that our regulatory measures don’t interfere with a competitive
marketplace, while maintaining necessary protection for Canadians.”
In 2007, the CRTC embarked on a comprehensive review of its
telecommunications regulations following the government’s policy direction
to rely as much as possible on market forces. During its review, the CRTC
removed 23 regulations, modified or streamlined 28 regulations and
maintained 33 regulations. The review was concluded today with the
publication of a decision regarding telephone wiring.
In today’s decision, the CRTC directed telephone companies, if their
customers experience a problem with their phone line and do not have a
jack-ended demarcation device (a special jack commonly found either in the
basement or outside the home), to provide a free diagnostic service.
Companies must install this jack following the diagnostic service, after
which customers can perform the diagnostic themselves by plugging their
phone into it. If they hear a dial tone, then the problem is with the
inside wiring and they can choose a repair service. If they do not hear a
dial tone, then the problem is in the network outside and the telephone
company must repair it free of charge.
Going forward, the CRTC will continue to favour market forces and
carefully weigh the need for any new regulations. In particular, the CRTC
will be mindful of the administrative burden any proposed requirement,
enforcement measure or penalty may create for small Canadian businesses.
Telecom Regulatory Policy CRTC 2012-83
»crtc.gc.ca/eng/archive/2012/2012-83.htm |
|
|
|
 alienzzzKill Bell
join:2011-02-17
Verdun, QC
 ·TekSavvy DSL
·ELECTRONICBOX
| said by CliqueofOne:Going forward, the CRTC will continue to favour market forces price fixing and
carefully weigh the need for any new regulations. In particular, the CRTC
will be mindful of the administrative burden any proposed requirement,
enforcement measure or penalty may create for small big Canadian businesses.
Fixed that for ya. |
|
 TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | reply to CliqueofOne
I'm wondering if this is the reason POTS splitter are not getting installed with ADSL2 & VDSL services. |
|
 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:16 | reply to CliqueofOne
What do you mean? All VDSL2 installs get POTS splitters. |
|
Reviews:
·TekSavvy DSL
| reply to TSI Martin
said by TSI Martin:I'm wondering if this is the reason POTS splitter are not getting installed with ADSL2 & VDSL services.
ya They installed one @ my place even though i had zero Need for it, Pass the timbits i want a Powder one with strawberry filling!
--
Every time Someone leaves Sympatico an Angel gets its wings.
|
|
| reply to CliqueofOne
So does this mean if the line is bad and customer complains Bell can no longer jump and claim that it is customer's fault and always bill him regardless of where the fault is?
Instead Bell will install proper jack at demarc and ensure service is working up to that demarc point and will not be charging customer for doing that??? |
|
| reply to CliqueofOne
Oh nice. Its about time they upgrade things like that. I have no jacks on mine at all. Just screws. Very old looking stuff. Does there have to be a problem for them to put in a jack? |
|
 hm
@videotron.ca | reply to TSI Martin
said by TSI Martin:I'm wondering if this is the reason POTS splitter are not getting installed with ADSL2 & VDSL services.
The reason for the $90+ install fee was because of the equipment, like a post splitter being installed. Bell even stated this to the CRTC themselves.
Teksavvy was part of this costing fight. Surely they read what Bell stated?
If your customers aren't getting it even after Bell stated this is what's included in the $90+ fee, then you should be forcing the issue.
So my question is, why isn't TSI giving what the customer paid for? Or telling Bell to go back and do the job right? Or refunding the $90+ back to the customer for having an improper install.
TSI does have some responsibility here for their own customers when taking their money. |
|
| reply to condor11
said by condor11:Instead Bell will install proper jack at demarc and ensure service is working up to that demarc point and will not be charging customer for doing that??? There is no such thing as "free", that "free" demarc installation will be added to the incumbents' blended costs and amortizations which will be added to their next round of retail/wholesale rate revisions so we are going to pay for it sooner or later. |
|
| reply to condor11
Hopefully yes.
This has been on my wish list for years. |
|
bt
join:2009-02-26
canada
kudos:1 Reviews:
·Start Communicat..
| reply to condor11
said by condor11:So does this mean if the line is bad and customer complains Bell can no longer jump and claim that it is customer's fault and always bill him regardless of where the fault is?
Only if a proper demarc is not already installed. |
|
| reply to hm
Funny no other isp in the world except Bell Canada charges for a potts splitter even if it's a third party isp. |
|
| reply to bt
So, just to confirm, if the demarc doesn't have a "phone jack" to plug in it isn't considered "proper"? And they will replace it with the one that has a plug? |
|
 GimliPremium
join:2006-01-03
l5a2o4
 ·TekSavvy Cable
·TekSavvy DSL
| reply to CliqueofOne
So children....what have we learned today........
If you need Bell to come out, pull whatever you have as a demarc off your wall, Bell cant charge you a fee.
lol
this is all based on Bell actually following the CRTC's direction on the matter. tough chance. |
|
| said by Gimli:So children....what have we learned today........
If you need Bell to come out, pull whatever you have as a demarc off your wall, Bell cant charge you a fee. I would bet my shorts that Bell will put any new NIDs they install on records and if they mysteriously disappear, the new ones will be at your expense. |
|
 Mike2009
join:2009-01-13
Ottawa, ON
kudos:2
·TekSavvy DSL
| reply to condor11
said by condor11:So, just to confirm, if the demarc doesn't have a "phone jack" to plug in it isn't considered "proper"? And they will replace it with the one that has a plug?
Yes but the test jack is outside. |
|
| But at least I'll be able to have a proper test jack instead of the one that I jury-rigged up. Bell would never go for my test results if I took them using it. |
|
hm
@videotron.ca | reply to Chuck sTruck
said by Chuck sTruck :Funny no other isp in the world except Bell Canada charges for a potts splitter even if it's a third party isp.
Bell does. And if we listen to Martin, then people are getting ripped off since it's supposed to be part of the install fee for the higher tiers.
This leaves teksavvy in an awkward spot with their customers who are indeed paying for this, yet not getting it.
People on the higher tiers should be complaining that they get it if they haven't got it. They paid for it! |
|
 BGBWants moar interwebzPremium
join:2009-07-09
Waterloo, ON | reply to CliqueofOne
So... IF the demarc/test jack is outside, some random person can plug a phone in and use your phone line for free? |
|
| Are they always installed outside? If so, they should be lockable, yes?
And, I've never heard of someone criminally tapping off an outside jack. Sounds like a something that Snopes could refute. |
|
