drofli
join:2004-02-22
Lakewood, NJ | reply to PX Eliezer
Re: Broadvoice problems Callcentric looks good, but it comes to just over $43 with a UK number It depends if the quality and reliability are that much better, for the extra 50% or so extra. |
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drofli
join:2004-02-22
Lakewood, NJ | reply to drofli
Down again this morning some incoming, no outgoing. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
 ·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| reply to drofli
said by drofli:Callcentric looks good, but it comes to just over $43 with a UK number.
Hmmm, I'm getting $ 37.40 for CallCentric UK with these plans:
Inbound:
Intl. DID - United Kingdom
Unlimited incoming minutes (2 channels) at 5.95
[Business or Residential use]
»www.callcentric.com/did_lookup.p···did.y=16
Outbound:
World Select plan
Unlimited outbound calling to many countries at 29.95*
[Residential use only]
*(It doesn't cover UK mobiles but Broadvoice doesn't either).
»www.callcentric.com/rate_plans04.php
Total of 37.40 including e911 fee of 1.50 if in US/Canada. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| reply to drofli
said by drofli:Down again this morning some incoming, no outgoing.
said by drofli:It depends if the quality and reliability are that much better....
1) Pretty much [anything] would be better than this current situation where Broadvoice has AGAIN gone down. How many times does that make?
2) You talk about a few dollars a month difference between plans---but what does it cost you when your current service goes down?!
I can't speak specifically to CallCentric's UK service, but I can tell you that they have a very dedicated customer team, and that after trying many companies, I am using CallCentric for my home phone and my business phone too.
My friend Arne feels similarly regarding Anveo, and others are likewise enthusiastic about other providers.
So whether you go with CallCentric or Anveo or whomever, it seems to be a good time to consider making a switch....
-----------------------------
Similarly, the telephone itself had more than one inventor, NOT only Alexander Bell.
Antonio Meucci, Elisha Gray, Amos Dolbear, and Johann Philipp Reis also are deserving of credit. Others too.
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drofli
join:2004-02-22
Lakewood, NJ | reply to PX Eliezer
It depends if the Monthly World Select plan includes a US incoming number or if I need to add one. I calculated adding one UK and one US incoming number at $5.95 each. Not sure about taxes in NJ or other fees, so just added the 911 fee.
I frequently use call forwarding and it seems that is also charged per minute and not included in the plan. This is either with call forwarding when busy or forwarding to my cell phone when out.
"How are forwarded calls billed?
Calls that are forwarded using the Call Treatments or DID forwarding feature will be billed at rates based on the Pay Per Call rate plan regardless of the rate plan you are on.
Example: If you have selected the North America Unlimited rate plan on your account, and you are using Call Treatments or DID forwarding to forward all incoming calls to a number within the United States; all calls that are forwarded will be billed at the United States Domestic rate as listed under the Pay Per Call rate plan."
At 1.98c/minute this could easily add up to $10 a month to my bill.
In the end it might just pay to add a second provider with basic service and hope BV finally get their act together. Or, maybe that's wishful thinking! |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
| On CallCentric, US incoming numbers (DID) are as follows:
1) PAYG: $ 1.95 a month and $ 0.015 per minute.
2) Personal Unlimited: $ 5.95 a month, 2 channels, unlimited inbound personal use.
3) Office Unlimited: $ 8.95 a month for unlimited inbound Business use, 3 channels.
4) Dirt Cheap: $ 2.95 a month for unlimited inbound personal use, cannot port a number in to this type of discounted account, but lots of numbers available in your area.
»www.callcentric.com/did_lookup.p···_did.y=0
You asked about extra fees. Other than a single 911 fee per account, there are none except if you are in NY State there is NYS sales tax. But no USF or other fees.
Yes, I agree if you need lots of [forwarded] outbound minutes then your charges would be higher. As always, compare various companies....
But also keep in mind that you could set up another CallCentric account (even a free type called "IP Freedom") on your smartphone (such as iPhone or Android) using a suitable WiFi or 3G app. And you then could forward calls from your main CC account, to your mobile CC account, at no additional charge.
(These types of forwarding are free: to another CC account, to an iNum or Sipbroker number, or by direct SIP URI forwarding). |
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drofli
join:2004-02-22
Lakewood, NJ | Thanks. I obviously need to do some further research. |
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 wifi4milezBig Russ, 1918 to 2008. Rest in Peace
join:2004-08-07
New York, NY | reply to drofli
I am still down hard and I have had no dialtone since Thursday. I keep trying to call and the support number is either dead or I am stuck in the hold queue. I saw a post on Twitter that Broadvoice had pulled a Sunrocket, can anyone verify if this is the case?? |
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drofli
join:2004-02-22
Lakewood, NJ | Incoming still working using nyc proxy-mainly Ny and NJ numbers. Outgoing 'iffy', works sometimes, other times rings and immediately gives busy signal with no voice just before disconnect. |
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| said by drofli:Incoming still working using nyc proxy-mainly Ny and NJ numbers. Outgoing 'iffy', works sometimes, other times rings and immediately gives busy signal with no voice just before disconnect. What VoIP equipment do you have? What kind(s) of phones? You may be able to set up outbound with another provider and (until you switch) keep BV for incoming. Or, if BV provides free call forwarding (and it's working), just switch to the other provider and have them spoof the BV caller ID. |
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wifi4milezBig Russ, 1918 to 2008. Rest in Peace
join:2004-08-07
New York, NY | reply to drofli
Their "East Coast" support number is still dead as well. I am now on hold with the "West Coast" number to see if I can get someone on the line....
Something doesnt smell right here, the total lack of info is my biggest issue. If they just came out and said "we are experiencing issues, etc etc" I would still be pissed but we wouldnt be speculating if they shut their doors. There is a right way to handle a problem and a bad one. Also, why the hell do you need to be "approved" in order to follow their Twitter feed???
--
"No you won't" -The American people to President Obama (11/2/2010)
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drofli
join:2004-02-22
Lakewood, NJ | reply to Stewart
I do have another provider , and that is working fine. Currently inbound is working OK so I have an alternative as well as a cell phone if needed. BV is set to forward calls to provider 2 rather than voice if it doesn't go through but I am not sure that when things go wrong that actually works. Currently forwarding all calls (using *71) does allow me to do that if things go wrong. I can always fall back to One Suite that is on another Linksys box. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 Reviews:
·voip.ms
·callwithus
·Callcentric
·Vitelity VOIP
·Optimum Voice
·Gizmo5
1 edit | reply to wifi4milez
said by wifi4milez:Something doesnt smell right here, the total lack of info is my biggest issue. If they just came out and said "we are experiencing issues, etc etc" I would still be pissed but we wouldnt be speculating if they shut their doors.
Broadvoice and affiliated companies (Convergent Networks, Eastern Photonics, Global NAPS) have always been kind of interesting.
....In a court case called Global NAPs, Inc. v. Verizon New England Inc., Global NAPs was ordered to pay Verizon the sum of $57,716,714 for access charges that GNAPs owed but failed to pay Verizon New England Inc. (Verizon) for services Verizon provided between 2003 and 2006. This case was affirmed on appeal but I do not know the current status.
»www.law.com/jsp/tal/PubArticleTA···return=1
And in a dispute between Global NAPS and Illinois Bell, it is noted that:
Ferrous Miner Holdings was the sole stockholder of Global Naps, which it operated as a mere shell. All assets and revenues were at the Ferrous Miner level. The Court of Appeals held that if Illinois Bell knowingly did business with a shell, it would not be entitled to pierce it; but if Illinois Bell was misled, it could pierce the veil to Ferrous Miner. Either way, however, at this stage Illinois Bell produced sufficient evidence on its piercing theory to bring Ferrous Miner within the jurisdiction of the District Court.
This court case dealt with a website that was critical of Broadvoice:
»pacer.mad.uscourts.gov/dc/cgi-bi···emtd.pdf |
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drofli
join:2004-02-22
Lakewood, NJ | Despite assurances by email from Broadvoice that everything was now working, on Monday, today the voice mail system seems to be down and cannot be reached by phone. VM is no longer being sent to my email address and customer support numbers seem to be dead.
Calls do at this time seem to be working. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 | Thank you very much for all the updates. 
I do hope that things work out for you.... |
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drofli
join:2004-02-22
Lakewood, NJ | Thanks for all your input. I'm still checking out alternatives but it seems difficult to get the same features as BV at a comparable price so far. At the rate things are going and your comments, I may have no choice but switch to the next best very soon. |
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| said by drofli:... it seems difficult to get the same features as BV at a comparable price so far. What deficiencies do you see with Anveo? VOIPo? Phonepower? (For the latter two, combined with a London DID from e.g. UKDDI.)
Possibly, the addition of another service will meet all your needs and also provide some redundancy.
BTW, isn't your present BV service single channel? Given your heavy usage, I would assume that being able to make or receive a call while another family member is on the phone would be a big plus, likely more valuable than some minor feature that you may have to give up. All three of the above providers include two (or more) channels at no additional cost. |
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drofli
join:2004-02-22
Lakewood, NJ | I do have a second provider as well as a cell phone. In addition I can use onesuite or voipbuster if need be via another Linksys box.
As far as usage, I wouldn't say it was heavy. It averages about 1000 minutes a month outgoing and slightly less incoming.
Broadvoice has all the features I need and when it is working is ideal for me. Phonepower may be a possibility. I'll take a further look. |
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| At only 1000 minutes, PAYG may be a better deal. Either Anveo, or perhaps add Voxbeam for most outgoing. IMO, VB (Premium route) quality is excellent, though it's not the most reliable. If a call fails, you can retry on Anveo. |
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| I am having such problems with broadvoice.......no dial tone.......is the company down or out of business???? |
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