O Canada! > Canadian > Canadian Broadband > DCM475 will not sync - Super frustrated with Acanac Cable

DCM475 will not sync - Super frustrated with Acanac Cable

If there is a button to do "default" setting or factory reset, do that, might work

in the GUI or the modem itself, i m not sure

Yea, I've already tried that. I just tried again for poops and giggles, still getting stuck at the same spot..

Thanks for the idea

reply to furtim
If your modem is not able to lock on any downstream channels, your cable may have been disconnected by Rogers. This happens somewhat frequently when people who do not have TV service switch from Rogers to a TPIA. Seems like TPIA orders fail to cancel Rogers disconnects.

All the people jumping from TSI are going to find out that all that shit they said TSI blamed on rogers bell etc is for real most times.They just dont get it.It happens and rogers/bell have no ambition to fix it,nor has any ISP filed a complaint with CRTC

reply to furtim
Likely cause: Rogers tech showed up and physically disconnected your cable connection. Acanac's transfer/connection order some how didn't make it to Rogers.

You have to talk to Acanac. Minimum Rogers' respond to TPIA query is 2 days. You probably have to make appointment via Acanac for Roger's tech to reconnect the cable which takes at least another week.

reply to andyb

reply to furtim
Have fun Rogers disconnected your cable and now that you're not with them they don't give a f@#$ about you.

It took a week just to get my modem re-provisioned after the visiting tech didn't flag my install as complete after a move and I got flushed.

reply to furtim
If you've recently cancelled a cable service with Rogers, it's possible they've placed a filter on your line that is now blocking your internet access.

If you can access the cable box and see that a filter is there, you can remove it yourself or open a ticket to have Acanac send rogers out to do it.

this is so sitop all oover again why dont more people sign up with primus they are atleast puttiong equipment in the co s

reply to Samgee

reply to furtim
Based on your description, it appears that the coax was disconnected.

So basically Rogers was quicker in processing your disconnection request then they were processing your connection request.

This type pf problem used to be common on Bell with Bell pulling the plug on the DSL service having not realised that there was already a pending order for connection. Over the years, ISPs and Bell learned how to reduced the incidence of Bell cutting sync prematurely.

Rogers/cable won't process a TPIA connection unless there is a pending disconnection. So there needs to be careful timing.

When calling Rogers to disconnect, you need to schedule it such that there are enough days for Rogers to enter your disconnection request, and then for the TPIA group at Rogers to process your connection request with the new ISP before the actual disconnection day so that Rogers will know not to send a workcrew to cut your coax.

A good ISP needs to properly educate customers about this timing before those customers have called the cable company to cut off their old service.

reply to furtim
Man as much as I hate Bell, Rogers just sounds so much worse when having to deal with independants

reply to InvalidError
The "filter" is a physical dongle that essentially plugs/locks your cable to prevent you from reconnecting to their network by yourself.

Google returns lots of hits on "Cable TV Security Shield Filter Removing Tool CATV".

reply to furtim
Just talked to our head tec guy Trevor and he said it sounds like your modem is not provisioned properly. I would be giving our tec support a call and asking them to put in a ticket for provisioning. If you want to pm me your information(name on account or user name) I will see if I can get Glenna who is the head of the cable department to look at it for you.

UPDATE:

Talked to Glenna for you and she is going to keep checking your ticket today and will keep checking with Rogers to see if we can get this straightened out for you today. Answered your pm.

reply to Ott_Cable
A filter and a cable-lock shield are two completely different things. The filter is a passive RF device that plugs in-line with the cable while the shield is a purely mechanical device that fits over connections to sort-of deter tampering.

That's a common google search term for the "chastity device" that the cableco put it on your disconnected cable as I already pointed out.

No one in the real life bothers with the proper terms.

Hey everyone,

Thanks for all your suggestions. As most of you suspected those goofs at Robbers must have stopped by my house, and disconnected the cable at the box in my back yard.

I've reconnected the cable, however my modem is still not getting online (which is a separate issue), I'm getting "online" but i only get the Robbers activation screen asking me to contact 1888-rogers1..

Does anyone have any ideas on what I can do to get Rogers to get off their a$$ and activate my modem on Acanac?

Thanks!

Just went and read your ticket TM)-62043 and Glenna did ask them to get this done as soon as possible and there has been no response from Rogers yet.

Rogers response can take up to 48 hours ... then see how slow they actually do the job! These problems can take weeks to fix because of the builit in 48 hour delays. It's just crazy.