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| If it leads to a neutral review of Acanac, great. I don't know how many people are unhappy with Acanac. I just know that I am not happy with them and I see that I am not alone. What is typical is that whenever someone says in public that he is unhappy, some guy from Acanac comes and say that we should instead kindly ask their help. Of course, this is ridiculous because we obviously asked their help before. Still they manage to create the impression that the problem is that we did not ask their help appropriately. So, this smells very bad. What I would like is a way to get a neutral, unbiased view of how many people have problems with Acanac and in what kind of situations these problems emerge. The only way to achieve that is to have some authoritative agency, say a reputed journal, perhaps some governmental agency, do a review of Acanac. I don't care about a class action, but if it is a way to get a review of Acanac based on real complaints, then great. | |
| Acanac auto-renew without a remind letter or email Acanac has put a transaction of 900$ on my Credit Card on Feb 14nd 2012. The only communication I received was a bill invoice paid automatically. I had no word to say.
I sent them an email the same day to ask them to cancel my Internet and to refund me. I never received a remind letter or email to warn me that they would bill me soon. I wanted to cancel my internet with then from second month of usage because of numerous slow speed issue and hard time to connect to simple website. *I can tell you that gaming was hell all the way*.
After 15 days I sent my email, I didn't receive any update on the status of it. I tried to call their billing department, I got an automatic message that ask us to send them an email and hang up the line.
I then called their sales department *I know for a fact that company always want to make money ...* When I talked to the agent, she told me that she cannot process cancellation by phone ... WTH ... and that I had to wait for them to reply to my email ... I asked her if she could put my query at higher priority and she told me it wasn't possible and sending more email on my side would only end up resetting my ticket to be put at the bottom of the line ...
I'm telling anyone that consider to do business with Acanac TO NOT DO IT. They have clear way of doing business and there is law to protect consumer and they clearly don't follow them.
On my side, right now, I'm requesting a charge back procedure from my VISA card. If you didn't use a Credit Card *Amex, VISA, Mastercard*, You are stuck to do legal action against them in the hope to recover your money some day *usually a few years later*.
I would advice people stuck in this situation to do a collective action against Acanac.
On my side, I'm going to put a complaint at the same time to the Consumer Protection to pressure them to take action to fix their business policy. | |
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