| No response to ticket submitted online I created ticket [Removed] two days ago (2/8) through the web form. It says it was updated yesterday but I have not received a response.
Would someone please review the ticket? We're having repeated VoIP issues and I'm trying to determine if the DSL connection is having problems.
Thanks,
Mark |
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 sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14
 ·Comcast
Host:
DSL Extreme
Windstream
Westell
Belkin
Extended Pacific N..
| This is a public forum so I removed your ticket number for privacy and will send it on to dslx_steve  .
It's not a good thing to post private info on a public board. |
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 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Thanks Sashwa!
Steve's passed the information over to me; I'll take a look into this for you. |
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sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | They making you work today, Nick?  I thought you were off so I sent it on to Steve. |
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| reply to sashwa
said by sashwa:This is a public forum so I removed your ticket number for privacy and will send it on to dslx_steve .
It's not a good thing to post private info on a public board.
Sashwa,
Thanks for your concern and vigilance. I posted the ticket number because AFAIK the only people who can see the ticket contents are the customer and DSLX techs. Since I didn't know which tech might have time to look at it, it seemed the simplest way to direct whoever is available to the details (which includes the private info like phone number and account name).
Are you aware of a way for the general public to see DSLX ticket contents?
Mark |
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| reply to dslx_nick
said by dslx_nick:I'll take a look into this for you.
Thanks Nick. I'll PM you with my phone number in case you want to contact me that way. - Mark |
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sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to mcbsys
I don't but I would rather be on the safe side and not have it posted. |
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Heh. No one's making me come in today; it's entirely voluntary. What can I say? I like helping people.
No way to access ticket information without corresponding account information as well, but it's still good security practice not to post any account details on a publicly-accessible forum. |
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