| [modem/router] ongoing dsl dropped and timed out My problems started about 3 weeks ago with slow and timed out connections which after a tech visit and hours on the support phone ended up today at the highest level of paid support. The tech said he suspected that the new westell 7500 modem router was the problem seen quite often with some win 7 setups and that he would put in a request for an Action Tec modem which usually solved the issue. The transfer of the call to the tech people and then the billing department resulted in them saying I needed to call back later and request the new modem. When I called customer service I learned that they do not any longer have that model and they could not help me. After 4 hours today I did not know what to do. any suggestions would be helpful. |
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Reviews:
 ·Verizon Online DSL
| the best thing you can do is buy a standard wireless router an bridge the Westell 7500
and let the router do the PPPoE
I had a issue with the Westell dropping the PPPoE session and will not reconnect unless i power cycle the Westell 7500. using a regular router fixed the PPPoE session problems |
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| reply to chasflax
Can you send the modem stats
in a web browser
»192.168.1.1/transtat.htm
Other please chime in if I am wrong.
Thanks |
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| reply to chasflax
said by chasflax :When I called customer service I learned that they do not any longer have that model [ActionTec] and they could not help me. After 4 hours today I did not know what to do. any suggestions would be helpful. It might depend on where you are. I am in SoCal former-GTE. Recently, upgraded from 7mbps to 15mbps and Verizon sent a new modem - ActionTec GT704-WGB. After hours with Tech Support they agreed to send a new modem, same model because there was no other modem available. However, when I upgraded I was told they would send a Westell 7500 so I figured that wasn't true. Called up "sales" and the sales rep confirmed that a Westell 7500 was certainly an option for me and he would change the new modem order from ActionTec to Westell.
I would suggest contacting sales instead of tech support. Tech support told me that they order a new modem by sending a request to "sales." It certainly is true that the tech support and sales computers cannot talk to each other as I just confirmed my replacement modem order with sales after tech support indicated that they had no record of it. |
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