US Telco Support > Verizon > Verizon Fiber Optics > Battery Backup Replacement

Battery Backup Replacement

I would have the tech when he comes move the BBU & ONT lower so that only a hole for the fiber & coax is needed. You may have to get somone back out to patch the sheetrock though. Easiest thing to do is cut the sheetrock away so the door can be opened if there are screws holding the BBU & ONT in place behind it. Might be better to wait for a tech and see if he can move it down with minimal impact to your ceiling sheetrock.

reply to Lex Luthor
Just cut it open, cut out a nice square hole big enough for the door to fully open.. one way or the other you need to cut it big enough for the door to fully open because that's the only way you or FIOS tech will be able to get to the mounting screws to move it down and next to the ONT. Then either patch yourself or get a drywaller depending on your skill level.

--
35/35 FIOS || MSN Msgr: scott001^gmail_com

reply to Lex Luthor
They are mailing me the battery. There's no tech coming out.

Is that typical? I guess I'm going to have to cut away the drywall enough to get the door open far enough to replace the battery.

I'm not going to worry too much about repairing the drywall. It's inside a closet. My electrical panel is in there too, so it's already got some openings.

I just want to cut away as little as possible. I didn't figure there might be some trick I could use to get that door off without having to swing it open, but I figured I'd ask.

Should I explain the situation to Verizon and maybe ask for a tech to come out to move the box down some? Will they do that for free? Where is the battery backup screwed it? He'll probably need to cut away the drywall to get the battery backup detached from the wall anyhow? I can't imagine he'll repair that anyhow.

If you want to leave the ONT where it is, you need to cut away a few inches on the right side and front of the ONT. You can then pop the BBU cover off by wiggling the door off the hinges on the right side.....

It isn't too hard to remove the cover - you just need to have enough clearance to get it off the hinges.

Just pop the cover off the hinges. There is no pin. If you can 't get it off that way. You are going to have to cut some of the ceiling back.

reply to Lex Luthor

You have GOT to be kidding!!!!

HAHAHAHAHAHAHAHAHAHAHAHAHA!!!!!!!!

Was that even legal? There's no way that install was legal!

reply to sneakaround
Now where was this?

Hahahahahhahahahahahahaha

Amazing the ONT didn't catch fire with all the drywall and insulation sitting in there. Did Verizon install the ONT like that and patch the wall or did someone drywall over it? lol

My guess is that someone drywalled over it, considering how the breaker box sits.

The hinges on the onts/bbus are not hard to take apart, either you need to lift the door off the pin, or push the door until the door pops off the unit.I think on that one the hinge snaps onto a center pin.Either way you won't need to cut much more.
Grab a little mirror put it up against the wall and look at the hinge from behind the covering you'll get a better view of how it's on there, and the angle you will need to get the door before it will pop off.

His BBU cover has snap on hinges. Just pop it off.
@R4MON of course the install was done legally. Do you think the tech magically installed the ONT behind existing drywall?

reply to Lex Luthor
Success!

I wasn't quite able to figure out (or make enough room) how to snap off the hinges.

I was able to cut the sheetrock back about an inch using scissors. At that point, I was able to swing open the door a little more and pull it down just enough to get the left part of it under the sheetrock so that it opened just a bit further. I was then able to squeeze my hands in there and just slip the old battery out and the new battery in and connect the wires.

Probably lucky the plastic didn't snap doing that, but somehow it worked out.

Thanks all.

reply to sneakaround
wow. lol

reply to Lex Luthor

reply to JTS33

reply to Lex Luthor
FYI: Any requests for ONT/BBU moves are free. Just call tech support, whether you are a customer or not, just advise you want a tech out to move the ONT or BBU, which they should be dispatching a tech our for it with no problems.

They would do that for non-customers?