 GimliPremium
join:2006-01-03
l5a2o4
 ·TekSavvy Cable
 ·TekSavvy DSL
| About to take on Bell for $1400 buckos Long story short - my client is an 18 year Bell business customer that has been getting raped for his bus phone and internet the entire 18 years.
I have now taken his bill of almost 500$ a month and reduced it to approximately $200.
Bell has subsequently charged him 50% of the remainder of his "auto-renewed" term to the tune of $1400
Funny part is I did some research:
1. That clause actually exists in the November 2011 terms of Service ( which he never was advised of )
2. Noticed that the Nov 2011 TOS is for Unregulated or "foreborne" services. did a quick check on the PDF a few lines down on the site - and his local exchange is NOT on the de-regulated list.
3. Given the above, the original tariff that governs his service has no such clause and rather cancellation is accepted at the time of notification to bell and the customer is required to pay for the service furnished by Bell until that point..... aka no cancellation fees.
I will have to start with the first customer service lackies, and expect will need to be transferred ( in true pass the buck Bell style).
Anyone have and direct contact information to VP's or directors of Business services. I only have contact info for the VP of Res. Services.
and can I say - HOLY CRAP is that new TOS for "unregulated services" friggin HORRID. You seriously get SPANKED for not wishing to continue service. How the CRTC allowed that crap through is crazy to me.
cheers!!
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| I used to but all of them took the buyout package about a decade ago and all are since retired. If you saw the buyout package you'd know why they all took it. |
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peterboroPremium
join:2006-11-03
Peterborough, ON | reply to Gimli
If you CCTS them it will escalate automatically to the executive vp customer complaints for res and bus. Be sure to ask for the sky on the complaint and settle in between. |
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 dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
·Cogeco Cable
·TekSavvy DSL
·Caneris
 ·voip.ms
| reply to Gimli
At the last place I worked we switched our phone services from B#ell to Rogers. Just the phone services, nothing else.
What a nightmare.
B#ell honoured the number porting, then terminated our DSL internet on the day the services switched over. Note - that DSL was with B#ell, they cut their own DSL to us. When we called to correct this, they said it would take a week.
So, we considered our DSL service cut and terminated by B#ell.
Oh no. No no. They did not cancel our DSL. If we wanted to cancel we had to give 30 days notice you see.
So I called Teksavvy, ordered their DSL, bagged up the B#ell modem and walked it over to the B#ell storefront on Yonge Street just north of Eglinton. Got the receipt for it and everything.
The following month we get out final bill from B#ell. It included the final 30 days of DSL we never got, and also included a $300 equipment replacement charge for the $17 modem we returned. Later that week got a call from an irate B#ell rep in Quebec who barely spoke english and had our office manager in tears. I had her put through to me. She probably was the most ignorant rep I've ever spoken to on the phone. Ever. Did not care that I had a signed receipt from the B#ell storefront for the modem, nor that I was willing to fax it to her. It was not in the system as returned and therefore she wanted payment, in full, right now. I finally hung up her. I had to fax a letter to B#ell's legal offices with a copy of the receipt and a threat of legal action if that $300 charge didn't disappear. It did.
B#ell is a bad, bad company to do business with.
Mike
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Cogeco - The New UBB Devil
»[Burloak] Usage Based Billing Nightmare |
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GimliPremium
join:2006-01-03
l5a2o4 Reviews:
·TekSavvy Cable
·TekSavvy DSL
| reply to peterboro
said by peterboro:If you CCTS them it will escalate automatically to the executive vp customer complaints for res and bus. Be sure to ask for the sky on the complaint and settle in between.
It seems they have no leg to stand on so - I will be "informing " them that I believe it to be in their best interest to remove the extra charges or i will pursue the matter fully.
Someone on Bells side will not be having a good day Monday morning. |
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GimliPremium
join:2006-01-03
l5a2o4 Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Called billing again today. Buddy refused to even admit that the TOS for unregulated Services was applied to the Regulated Lines ( as stated on the bill)
Refused to give me the number for the Executive office ( said there wasn't one)
30 seconds of my own searching and I found it.
Called - left a msg and surprisingly got a call back in about an hour - but i missed the call. They didn't leave a number but said they would try again this afternoon.
Lodged a complaint with CCTS this morning - but if Bell resolves the issues - I can update the CCTS complaint as resolved quickly.
I may have jumped the gun with the CCTS complaint but getting played a recorded msg about terms of service by a live rep. and then him pressing buttons ( actual touch tone sounds as if I was pressing them) on his end, agreeing that I accepted them, was the last straw.... we continue.... |
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