| [TWC] Wilmington, NC - Road Runner Turbo slowing down randomly My Road Runner Turbo internet keeps slowing down randomly. I can usually get 20-30 mbps on speedtest.net (1.6 - 2.5 MB/s actually downloading), but at other times I get 5-10 mbps. When this happens, downloads slow down to 150 kb/s - 400 kb/s on all computers, and YouTube videos start to buffer on 480p! I have called TWC many times - The techs tried 4 routers, 3 modems, changing DNS, and running a new outside line - still not fixed. My modem signal/power levels are also OK. (Modem is a Motorola SB5101. My router is also a NETGEAR WNDR3400v2, but problem occurs even without the router.) I seem to be the only one having a problem, as my neighbor (Road Runner Standard) gets a consistent 25-30 mbps 24/7.
Here's a tracert to www.google.com:
Tracing route to www.l.google.com [74.125.65.103]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms READYSHARE [192.168.1.1]
2 9 ms 8 ms 8 ms 10.211.192.1
3 7 ms 15 ms 11 ms gig1-0-0.652.wlmgncilm-rtr2.ec.rr.com [24.25.32.
58]
4 18 ms 17 ms 17 ms 24.93.64.72
5 22 ms 23 ms 24 ms ae-3-0.cr0.atl20.tbone.rr.com [66.109.6.82]
6 31 ms 21 ms 20 ms 107.14.19.11
7 95 ms 101 ms 115 ms 72.14.219.56
8 27 ms 21 ms 24 ms 72.14.233.54
9 22 ms 31 ms 23 ms 72.14.239.131
10 * * * Request timed out.
11 22 ms 31 ms 24 ms gx-in-f103.1e100.net [74.125.65.103]
Trace complete. |
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 djdanskaRudie32Premium,MVM
join:2001-04-21
kudos:4
 ·Clear Wireless
 ·Time Warner Cable
·T-Mobile US
| Re: [TWC] Wilmington, NC - Road Runner Turbo slowing down random Having the same issue here too. Just got installed a day or two ago. Pages go slow but i will do a speedtest and pull 30Mb down 5Mb up. Yet youtube videos won't play at 320p. Not entirely sure what's up. In monkey junction.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to MattH
Nothing wrong with that trace.
It sounds like an issue on your end.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| reply to MattH
It's not on his end...I've had Extreme for a month and just this week the upload has been down to 1-1.5mbps. The modem config shows the extreme provisioning but no go on the upstream, I'm consistently getting the 30mbps down. On a side note, my CATV HD signals have been in and out for a couple of days as well. I have a tech coming out between 10 and 12......will follow up with his solution if any.  |
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| reply to hobgoblin
Here's another tracert I just did while the speeds are slow:
Pinging www.l.google.com [74.125.65.104] with 32 bytes of data:
Request timed out.
Reply from 74.125.65.104: bytes=32 time=134ms TTL=54
Reply from 74.125.65.104: bytes=32 time=39ms TTL=54
Reply from 74.125.65.104: bytes=32 time=860ms TTL=54
Ping statistics for 74.125.65.104:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 860ms, Average = 344ms |
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| *Ping, not tracert. |
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| reply to MattH
Tech came and went, low signal at the "street"....will dispatch repair over the next two days.... meh |
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