| Problems After PC Repair. Hi,
My PC was taken to a shop to replace the MOBO after it couldn't be completed on-site. The Tech said on the phone it WAS just the MOBO, but for some reason I sensed he wasn't being truthful.
I got it back yesterday, slapped the graphics card in started it up, and I got a black screen white text message saying
Fan failure service PC press F2 to continue. Even though all fans are spinning and blowing air.
I get another message pop up after that that says the Floppy Disk drive failed press F2 to continue.
Then got the message system was not shut down properly.
It then loads the selective start-up IE safe mode etc.
And loads up normally no problem.
I proceed to check programs files and manage to play a little GTA IV though it crashes(due to GfWL) then I had GTAlauchers and browser processes that i couldn't kill.
When I eventually went to shut down the PC last night It hung up and did not respond. after time explorer.exe seemed to be stopped i then just manually powered down the tower.
Forgot that before I shut down I did have 18 windows updates that I let install without looking what they were. Restarted and continued what i was doing before I shut down for good.
Today the PC started up like above with he same two messages. I have been trying to play a game, but thought Id ask about the fan floppy issue.
Its an HP Pavilion a6403w
PNY Verto 9600gt 1g
earthwatts 550w
Vista home 32bit sp2 |
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 pogPremium
join:2004-06-03
Kihei, HI
 ·Hawaiian Telcom
| Do you have a floppy installed? If not, you probably just need to tell the BIOS explicitly that none is installed. Also check that floppy is not listed as a bootable device.
This often happens with a BIOS reset or update, or with a new motherboard, I suppose. It's troubling that a PC shop wouldn't adjust settings. Did they not bother powering up? These errors are not the sign of a completed repair job.
A fan failure might mean a failed fan but it could also mean the fans weren't attached to the correct headers. Usually, only the CPU fan is considered critical. There's a fan header located near the CPU. See if the CPU fan is actually connected there. However, if the shop didn't go through the BIOS settings after replacing the board, there may be a another fan header that isn't being used at all but has the warning enabled in BIOS.
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 psafuxPremium,VIP
join:2005-11-10
kudos:2 | reply to Qlone
Aye, would also suspect either a fan is not plugged into the correct header or a header that the motherboard senses should have a fan doesn't. Physical inspection will be necessary or bring it back to the shop to have them correct the issue if it wasn't there prior to it being worked on.
Concur on the floppy thought as well. Disable in BIOS if no floppy is present.
With the mobo swap, settings are reverted to default and 'Floppy Enabled' is a default setting on many boards.
Regarding the lockups, you need to start ruling something out or let the tech work on it more. Could be hardware or software. Free hardware testing tools are available if you are comfortable doing it yourself. |
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| Doesn't matter. Take it back and have them set it right. |
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1 edit | reply to Qlone
There is no shutdown issue to be clear, it is firewall / program issue. I think.
It appears as though I can't change the device boot priority in bios award phoenix I believe.
In an ordinary MOBO replace is this just a simple last step they overlooked setting back?
Or could it be you dont know what they may have changed, not a good idea to reset bios or something?
Would this qualify for the the PC being faulty for a third time? I think I would be eligible for a replace or reimbursement.
edit: the cpu fan is plugged into the correct header I believe (as it was before) and they all spin gently it has always been a very quiet machine. um...I dont even think I have a floppy diskette drive.
empty pocket media drive, and some microflash/SD Mini slots. |
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 Sandman5Premium
join:2002-07-10
Strafford, MO | said by Qlone:Would this qualify for the the PC being faulty for a third time? I think I would be eligible for a replace or reimbursement. Probably not, but it depends on whether or not they fixed everything else, and maybe didn't get some of the BIOS settings right.
The replacement after 3 repairs policy doesn't really exist. I worked for HP doing tech support for their laptops for a couple of years, and HP claims that there is no such policy. I don't know if maybe there was at one time, or if this is just pure rumor, but I know that I got calls from customers who claimed that they should get a replacement laptop because we had had them send it in for repair 3 times.
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Rule #62: Don't take yourself so damn seriously! |
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psafuxPremium,VIP
join:2005-11-10
kudos:2 | reply to howardfine
said by howardfine:Doesn't matter. Take it back and have them set it right.
I would agree. |
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psafuxPremium,VIP
join:2005-11-10
kudos:2 | reply to Sandman5
said by Sandman5:The replacement after 3 repairs policy doesn't really exist.
Some manufacturers have such a policy and some empower the employees to make the call. |
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Sandman5Premium
join:2002-07-10
Strafford, MO | said by psafux:said by Sandman5:The replacement after 3 repairs policy doesn't really exist.
Some manufacturers have such a policy and some empower the employees to make the call. HP does not allow their laptop techs to make that call, but there is a department that is "empowered to make those calls". 
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Rule #62: Don't take yourself so damn seriously! |
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Sandman5Premium
join:2002-07-10
Strafford, MO | reply to Qlone
said by Qlone:Would this qualify for the the PC being faulty for a third time? I think I would be eligible for a replace or reimbursement. You can call tech support and ask them to escalate the call to a case manager. Case Managers make those decisions.
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Rule #62: Don't take yourself so damn seriously! |
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pogPremium
join:2004-06-03
Kihei, HI Reviews:
·Hawaiian Telcom
| reply to Qlone
said by Qlone:In an ordinary MOBO replace is this just a simple last step they overlooked setting back? Yes, with both fan and floppy problems, I have to think there are issues with resetting BIOS correctly.
However, as others have said, it would be best to take it back to the shop. What you were given is an incomplete repair job. Your system should boot to desktop without any warnings or error messages.
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My Site |
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| reply to Qlone
Are you absolutely certain they put back in the exact same motherboard that they took out? Isn't it standard practice to reinstall your OS on a mobo swap because of the risk of these types of things? |
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