Selected ISP Support > Windstream > What's really going on?

What's really going on?

What troubleshooting has been done on your dsl modem and/or router? There could very well be an issue with either of those devices, so it's worth it to check if you haven't already.

Well, they admit to it being their issue at least. They say it's a "latency outage".

The thing is, it originally started with just the PIN at the DSLAM needing changed.

Then they said,

"When the technicians were working to resolve the issue on your line (since repaired) they determined that the up link feeding the TA5000 (DSLAM) was having issues. So they have since (about halfway done) began to redesign that up-link. Once that is completed you will have no issues anymore. It should be resolved by the beginning to mid February worst case scenario."

Seems like it would have progressively gotten better over time if they were working on it, but maybe not. It's only gotten worse.

Oh, forgot to mention my SNR has been dropping rather low lately. It was 8 last night...

reply to wstreamsucks
Well this doesn't really help you, but if you are really hooked up to a TA5000, I can say that is a pretty recent and fairly nice piece of equipment, and it sounds like your area has been fairly recently upgraded. At least within the last 3-4 years or so. It could be worse.

On a side note I noticed where you are from and just wanted to note that I was born and grew up in Ashland. So yeah. Anyway good luck.
--
user formerly known as 'bsc'

reply to wstreamsucks
Yeah, in that case it sounds like it's their problem.

reply to wstreamsucks
Yeah, mine's been messed up since last years as well.
This is unheard of

We need to expose this.
I have no other options, if there was another isp then i would have already changed.

reply to wstreamsucks
TA5000's are nice units. What ever is feeding it is probably shit and I doubt they will admit fault

reply to jin

reply to wstreamsucks
Yeah this is the worst I've seen out of them so far.
My connection has gone out for a couple of days before.

Nothing like this bs though.

Phone and internet just came back on.

Same issue for me. Windstream tells me the estimated fix is later this year. So in other words they could care less, will take your money and give you veal service.

reply to wstreamsucks
The target date for your repairs was Mid February. The work is not complete and is scheduled to be resolved by March. Please bear in mind the project is currently under construction, it is not just getting brushed aside. Reworking that up-link is a large job that effect more that one DSLAM and area and does have to performed in a very organized series of steps. On the other hand speeds you post at 2pm on the 2-11 are not primary caused by the latency issue or upgrades. You speeds would be affect like that more in the prime time hours. Those speeds could be a result of line issues, faulty router wireless interference, any number of things. Typically latency outages do not affect the upload in the manner your first post of the thread shows, unless you have something running in the background.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

I've been getting speeds this slow all hours of the day, even during off hours as late as 3 am, for the last few days. Tried it from different computers, via wireless and wired, no improvement. Nothing running in the background.

Seems to be back to normal. Hopefully it stays this time

reply to wstreamsucks
I suggest that you contact WS Customer Service and get over to their retention group. I started having issues again in January and no resolution is expected until around April/May. I went through the same thing last year and it took from April until October to do the "upgrades". I had great service for a good three months before the saturation returned again.

Anyway, the rep gave me full credit retroactively to January for my 12meg DSL service and full credit for future service to May 1st. So, I am paying ZERO while the issue is ongoing. She stated that if it was not resolved by May 1st then call back.

I was not ugly, but very blunt that I can only get 2-3meg on an average evening- Not enough to stream a full HD movie from VUDU. I'm not sure who does the WS capacity planning, but they obviously cannot forecast any growth.

reply to wstreamsucks
They are supposed to be crediting my bill, but who knows.

A tech was scheduled to come to day, but (as I anticipated) he never showed up. That makes 3 times a tech has been scheduled to come here yet never did.

Speeds are better, but still getting 10%+ packet loss again.

reply to wstreamsucks
Mine was fine for about 2 days.



I guess I'll have to talk to them about my our bill as well, or get a lawyer.