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ekster
Hi there
Premium
join:2010-07-16
Lachine, QC
kudos:3
reply to AkFubar

Re: [DSL] Billing system snafu?

I find this to be much better. Leaves a lot less room for confusion or mistakes.


AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
Reviews:
·TekSavvy DSL
said by ekster:

I find this to be much better. Leaves a lot less room for confusion or mistakes.

Yeah, I think so too
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility.


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to randomgdude
Huh? How is it better to have no breakdown of the price, but to merely be notified "You've been charged $121.70" with no indication of how they arrive at that price?

How is this less confusing? It's enormously more confusing. Credit card statements tell you what the card was charged for. Even Bell and Videotron tell you the breakdown of your price.

EDIT: I should clarify that this month I only received a receipt, and did not receive an invoice.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org


ekster
Hi there
Premium
join:2010-07-16
Lachine, QC
kudos:3
Reviews:
·FreePhoneLine
I was talking about this:

said by AkFubar:

Your next Invoice will indicate that payment was received and paid for this month.

It's better to just get an invoice that lists this months charges and last months payment, then constantly get an invoice, followed by a receipt separately.


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to randomgdude
Sure. But I didn't get any invoice this month. Just a receipt.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org


ekster
Hi there
Premium
join:2010-07-16
Lachine, QC
kudos:3
Probably a mistake while they're trying to change the way this is handled.

Hopefully this will be fixed and properly sent next month.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
We've moved over to a new invoicing system as part of all the development we've been working on and it went live I believe on Feb 2nd so if you were billed before then you'd have been on the old system and on the new system past that.

There may still be bugs to iron out in the new system but at least we will now be sending invoices to everybody as opposed to the old system that was simply broken and no matter what we did we could not get it to work properly.
--
Marc - CEO/TekSavvy
Expand your moderator at work

redgrandam

join:2010-08-10
London, ON
reply to TSI Marc

Re: [DSL] Billing system snafu?

Except not everyone is getting them. I should have received mind on the 6th. Nothing at all.


XoX

join:2003-08-19
Qc, Canada

1 edit
reply to TSI Marc
said by TSI Marc:

We've moved over to a new invoicing system as part of all the development we've been working on and it went live I believe on Feb 2nd so if you were billed before then you'd have been on the old system and on the new system past that.

There may still be bugs to iron out in the new system but at least we will now be sending invoices to everybody as opposed to the old system that was simply broken and no matter what we did we could not get it to work properly.

With the old one at least i got my invoice but with your new system i got nothing, nada...

Could you at least but a little warning somewhere like in "My World" or with another automated email to let us know about those thing because i should not have found about this trough this forum. It's not the official way for TSI to communicate with me unless it got changed and they forgot to inform me

Maybe i should be giving a cut of what i pay TSI to DSLReports since i have to come here daily to find out what is happening with my bill...

Geez...


AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
Reviews:
·TekSavvy DSL
Yeah. I don't know why no announcement email was sent out. Probably would have saved a great deal of customer confusion and prevented a good many avoidable calls into accounting.
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility.


AnonRick

@teksavvy.com
reply to TSI Marc
said by TSI Marc:

There may still be bugs to iron out in the new system but at least we will now be sending invoices to everybody as opposed to the old system that was simply broken and no matter what we did we could not get it to work properly.

Except that the new system doesn't work properly either! I didn't get an invoice and I have no idea if my long distance charges are correct. What has happened to this used-to-be-great company? It just one screw-up after another!

alpovs

join:2009-08-08
reply to randomgdude
I haven't received any billing communication this month but my credit card was charged on the usual day. The charge is higher as expected but I am curious to see if it is correct.


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
reply to TSI Marc
It would be nice if our invoices would show up in our my world accounts as well.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
said by JCohen:

It would be nice if our invoices would show up in our my world accounts as well.

Yeah, that would be great in the event of email problems.
--
GO LEAFS GO!


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
said by HiVolt:

said by JCohen:

It would be nice if our invoices would show up in our my world accounts as well.

Yeah, that would be great in the event of email problems.

My thoughts exactly and if I wanted to look back at a past invoice I wouldn't need to dig through my email every time.

bbhog

join:2010-07-05
North York, ON
reply to JCohen
said by JCohen:

It would be nice if our invoices would show up in our my world accounts as well.

+1

Zombie999

join:2004-05-04
Toronto, ON
reply to TSI Marc
TSI Marc or any other TSI employee care to explain:

I was charged:
05 Feb TSI INTERNET TSI INTERN CHATHAM $35.41
 

My invoice shows:
Due Date: 2/5/2012
Previous Invoice Amount: $63.16
Balance Forward: $0.00
Current Charges: $27.95
ONHST: $3.63
Please do not pay: $0.00
Account Adjustments: $0.00
Total Current Amount: $31.58
 

rCable
Customer OID Service Amount
0 1/5/2012 - Lite - intermediaire 27.95
Total 27.95
Payments
Payment Number Payment Received Total Payment Amount
 1/5/2012 31.580
Total $31.58
 

So the service listed is for PAST month, which I have already prepaid on Jan 5.
What is previous invoice amount?? My previous invoice was $31.58 on Jan 5 and WAS PAID!

Total amount is $31.58 but billed $35.41.

TSI, you cannot charge just anything to customer's CC. This is illegal.


atmx093

join:2009-01-07
Gatineau, QC
Reviews:
·TekSavvy DSL
reply to randomgdude
Where the heck is my bill? How do you expect me to know what to pay with the new pricing structure and the absence of a bill? HELLO???????

I used to have wonderful comments to say about TSI, but I seem to be irritated by you guys way more than I am enchanted lately.

SEND BILLS OR MAKE THEM AVAILABLE FOR US TO SEE IN MY WORLD OR SOMETHING.


Bellsavvy

@bell.ca
said by atmx093:

Where the heck is my bill? How do you expect me to know what to pay with the new pricing structure and the absence of a bill? HELLO???????

I used to have wonderful comments to say about TSI, but I seem to be irritated by you guys way more than I am enchanted lately.

SEND BILLS OR MAKE THEM AVAILABLE FOR US TO SEE IN MY WORLD OR SOMETHING.

Can you imagine all the calls/cancellations they would get this month if people actually were able to see how much they were charged?

I think its best people aren't getting them.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to atmx093
Please send me a PM & i'll get your Invoiced sent back to you.
Expand your moderator at work


XoX

join:2003-08-19
Qc, Canada

1 edit
reply to Zombie999

Re: [DSL] Billing system snafu?

said by Zombie999:

TSI Marc or any other TSI employee care to explain:

I was charged:

05 Feb TSI INTERNET TSI INTERN CHATHAM $35.41
 

My invoice shows:
Due Date: 2/5/2012
Previous Invoice Amount: $63.16
Balance Forward: $0.00
Current Charges: $27.95
ONHST: $3.63
Please do not pay: $0.00
Account Adjustments: $0.00
Total Current Amount: $31.58
 

rCable
Customer OID Service Amount
0 1/5/2012 - Lite - intermediaire 27.95
Total 27.95
Payments
Payment Number Payment Received Total Payment Amount
 1/5/2012 31.580
Total $31.58
 

So the service listed is for PAST month, which I have already prepaid on Jan 5.
What is previous invoice amount?? My previous invoice was $31.58 on Jan 5 and WAS PAID!

Total amount is $31.58 but billed $35.41.

TSI, you cannot charge just anything to customer's CC. This is illegal.

maybe it's time for a charge back.. i was thinking maybe i should call my CC companies if what TSI charged me does match my bills if i could see my fucking bill since i have not received anything again... or i will do a charge back anyway since no bills, no authorization to debit my card...


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to Zombie999
Could you please send me a PM TSI Martin See Profile I'll send this to our accounting management to look into it.


ekster
Hi there
Premium
join:2010-07-16
Lachine, QC
kudos:3
Martin, is there any easy way to have a PDF of the 3 or 4 most recent invoices to automatically appear in TSI's Myworld?


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
The plan is to incorporate the new invoice system into Myworld but ATM it's not possible.
--
Marc - CEO/TekSavvy

grunze510

join:2009-02-14
Cote Saint-Luc, QC
kudos:1
I usually get an invoice around the 14th, nothing yet.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
can you PM me your CID please. I'll have it looked into.
--
Marc - CEO/TekSavvy


JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:12
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
reply to TSI Marc
said by TSI Marc:

The plan is to incorporate the new invoice system into Myworld but ATM it's not possible.

Good to know.