| reply to atmx093
Re: [DSL] Billing system snafu? said by atmx093:Where the heck is my bill? How do you expect me to know what to pay with the new pricing structure and the absence of a bill? HELLO???????
I used to have wonderful comments to say about TSI, but I seem to be irritated by you guys way more than I am enchanted lately.
SEND BILLS OR MAKE THEM AVAILABLE FOR US TO SEE IN MY WORLD OR SOMETHING.
Can you imagine all the calls/cancellations they would get this month if people actually were able to see how much they were charged?
I think its best people aren't getting them. |
|
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to atmx093
Please send me a PM & i'll get your Invoiced sent back to you. |
|
 XoX
join:2003-08-19
Qc, Canada
 ·TekSavvy DSL
1 edit | reply to Zombie999
Re: [DSL] Billing system snafu?said by Zombie999:TSI Marc or any other TSI employee care to explain:
I was charged:
05 Feb TSI INTERNET TSI INTERN CHATHAM $35.41
My invoice shows: Due Date: 2/5/2012
Previous Invoice Amount: $63.16
Balance Forward: $0.00
Current Charges: $27.95
ONHST: $3.63
Please do not pay: $0.00
Account Adjustments: $0.00
Total Current Amount: $31.58
rCable
Customer OID Service Amount
0 1/5/2012 - Lite - intermediaire 27.95
Total 27.95
Payments
Payment Number Payment Received Total Payment Amount
1/5/2012 31.580
Total $31.58
So the service listed is for PAST month, which I have already prepaid on Jan 5. What is previous invoice amount?? My previous invoice was $31.58 on Jan 5 and WAS PAID! Total amount is $31.58 but billed $35.41. TSI, you cannot charge just anything to customer's CC. This is illegal. maybe it's time for a charge back.. i was thinking maybe i should call my CC companies if what TSI charged me does match my bills if i could see my fucking bill since i have not received anything again... or i will do a charge back anyway since no bills, no authorization to debit my card... |
|
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to Zombie999
Could you please send me a PM TSI Martin  I'll send this to our accounting management to look into it. |
|
 eksterHi there.
join:2010-07-16
Lachine, QC
kudos:2 | Martin, is there any easy way to have a PDF of the 3 or 4 most recent invoices to automatically appear in TSI's Myworld? |
|
 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | The plan is to incorporate the new invoice system into Myworld but ATM it's not possible.
--
Marc - CEO/TekSavvy |
|
|
|
grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1 | I usually get an invoice around the 14th, nothing yet. |
|
TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:16 | can you PM me your CID please. I'll have it looked into.
--
Marc - CEO/TekSavvy |
|
 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3
·Start Communicat..
 ·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| reply to TSI Marc
said by TSI Marc:The plan is to incorporate the new invoice system into Myworld but ATM it's not possible.
Good to know. |
|
| reply to TSI Martin
PM sent. Thanks. |
|
 GReaper
join:2011-12-16
Bowmanville, ON
·TekSavvy DSL
| reply to Bellsavvy
Still waiting on mine to show up, sent a request a few days ago & still waiting on my email. This not sending invoices, doesnt work for me as im not paying by CC or auto withdraw etc. I like to SEE my bills before I pay them.
Ah well Guess I will have to wait a few more days to see my bill (accounting is closed weekends & holidays I take it)
THIS is the only issue I have had with TSI & is a minor one I guess  |
|
 TwiztedZeroNine Zero Burp Nine SixPremium
join:2011-03-31
Toronto, ON
kudos:3
·TekSavvy Cable
| You and the rest of us, post in » TekSavvy Direct and it'll get taken care of. They're just now moving into the new TSI Place, so I expect there will be some delays. |
|
| reply to randomgdude
No invoice here either.  |
|
| reply to randomgdude
WTF is "Charge Adjustment, Residential - 5M (Feb 2 – Feb 18)" ?
i don't get it |
|
JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3 Reviews:
·Start Communicat..
·TekSavvy Cable
·Bell Fibe
·Rogers Hi-Speed
| said by hhpeter:WTF is "Charge Adjustment, Residential - 5M (Feb 2 – Feb 18)" ?
i don't get it
I's because the cost of the 5M DSL increased on February 2, 2012 and the charge adjustment is because of that. So because you current billing period ended on February 18, 2012 you were charged a partial month from the 2nd to the 18th. |
|
GReaper
join:2011-12-16
Bowmanville, ON Reviews:
·TekSavvy DSL
| reply to TwiztedZero
Posted in that spot Friday & as Stated it will prob take 24hrs. And seeing its the week-end & a long week-end Im guessing I will see it Tue, a few days before my Due date. Lesson learned. Guess I should have paid more attention to the DATE so I could have CALLED them about my bill etc |
|
Reviews:
 ·magicjack.com
·TekSavvy DSL
| reply to hhpeter
said by hhpeter:WTF is "Charge Adjustment, Residential - 5M (Feb 2 – Feb 18)" ?
i don't get it
Pretty well what I said (page 1, 5th post). One prepays a month in advance, and they BACKDATE a "charge adjustment". on what was already PREPAID.
I'm not complaining of the amount. It's the PRINCIPLE.
Can't get more Bell-like than that.   |
|
| I never get over not even 100GB and I'm a customer for maybe 5 years , I'm paying for 300GB shouldn't there be a 100 or 150 GB plan ?
why I have to pay for 300GB and i'm not even using half of that? where is that "adjustment" ? what a joke Teksavvy.... |
|
Reviews:
·magicjack.com
·TekSavvy DSL
| said by hhpeter:I never get over not even 100GB and I'm a customer for maybe 5 years , I'm paying for 300GB shouldn't there be a 100 or 150 GB plan ?
why I have to pay for 300GB and i'm not even using half of that? where is that "adjustment" ? what a joke Teksavvy....
Same boat. We're subsidizing those "heavy users". That "adjustment" goes from Feb. 2nd to whenever your billing date is in February.
Sad to say, the joke is ... on us. |
|
