Topic 'Re: Rebooting Modem issue' in forum '' - dslreports.com

Re: Rebooting Modem issue

Tue, 14 Feb 2012 12:14:38 EDT

TSI Martin posted : The modem issue has started happening within the last month. The actual service has been out for over half a year & this is the first time this has been occuring. I'm currently dealing with Bell in regards to getting this modem issue fixed. We currently have some Bell management looking into the issue. Unfortunately is not a snap the fingers & it gets fixed type of issue.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )

Re: Rebooting Modem issue

Mon, 13 Feb 2012 20:42:50 EDT

koreyb posted :

said by Bhruic:

I can thank Bell for the modem, sure, but I can thank Teksavvy for the fact it hasn't been fixed yet. It is their responsibility to ensure that I have a functional modem - they are the ones selling me the service. If they can't make that assurance, they shouldn't be selling the service until they can.

This has been going on for well over a month now.

Due to the CRTC's setup of the agreement, Bell has a forced involvement with the modem. TSI is powerless other than complain to Bell.... which they don't act faster than they want.

Re: Rebooting Modem issue

Sun, 12 Feb 2012 23:24:52 EDT

Bhruic posted : I can thank Bell for the modem, sure, but I can thank Teksavvy for the fact it hasn't been fixed yet. It is their responsibility to ensure that I have a functional modem - they are the ones selling me the service. If they can't make that assurance, they shouldn't be selling the service until they can.

This has been going on for well over a month now.

Rebooting Modem issue

Sun, 12 Feb 2012 17:50:12 EDT

Crowbar1 posted : You can Thank BHELL for the rebooting CellPipe Modem . IIRC the firmware is v1.0.4.4R3WH . And also for forcing Teksavvy to rent it from them .The CRTC does nothing about this as usual .... ;)