Reviews:
 ·Bell Fibe
 ·ELECTRONICBOX
| Cable internet Installation problems There was a problem with my installation on friday (wrong serial number provided to Videotron) and I was not able to get online.
It is supposed to be resolved today, two questions (Thompson 475 modem):
- any eta on what time? I'll have my wife check the modem at a specific time so I do not tie up the support line.
-on the day of my installation the all modem lights would all light up and then gro back to just a solid light on power and blinking on DS. Sine the videotron tech left (or perhaps after my call to Ebox) I only get the solid light on power and blinking on DS (no scrolling on the rest of the lights). Is this normal?
I have DSL at the moment so the lack of my new cable internet is a annoyance, but my billing cycle with Teksavvy is coming up in the next few days and I would like a "clean break" when I cancel the sevice so I don't have to fight with their accounting department |
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Reviews:
·ELECTRONICBOX
 ·FreePhoneLine
·Acanac
| said by Dunlop:There was a problem with my installation on friday (wrong serial number provided to Videotron) and I was not able to get online.
It is supposed to be resolved today, two questions (Thompson 475 modem):
- any eta on what time? I'll have my wife check the modem at a specific time so I do not tie up the support line.
-on the day of my installation the all modem lights would all light up and then gro back to just a solid light on power and blinking on DS. Sine the videotron tech left (or perhaps after my call to Ebox) I only get the solid light on power and blinking on DS (no scrolling on the rest of the lights). Is this normal?
I have DSL at the moment so the lack of my new cable internet is a annoyance, but my billing cycle with Teksavvy is coming up in the next few days and I would like a "clean break" when I cancel the sevice so I don't have to fight with their accounting department
I think that the department at Vidéotron which activate all the modems are working until 3pm... so it should be before that.
for your second question... yes this is normal... if your modem is not authorized on the network, it will do what you described... |
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| thanks for the info, back home from work and online ; ) |
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 eboxnat
join:2011-05-06
Montreal, QC
kudos:6 | reply to Dunlop
Glad that was resolved :P |
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| reply to Dunlop
Do you guys know of a way to make sure the techs don't make a "mistake" on my installation? Like look over his shoulder when he writes down the serial number or something? |
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Reviews:
·Bell Fibe
·ELECTRONICBOX
| said by jp_zer0:Do you guys know of a way to make sure the techs don't make a "mistake" on my installation? Like look over his shoulder when he writes down the serial number or something?
You should be fine, it was an honest mistake by Ebox for my installation. The S/N given was to an invoice that had been cancelled. When I called in the problem the ebox employee called me back and mentioned he had the actual modem that videotron had provisioned if I wanted to go pick it up and be online that day.
I'm not 100% sure if the installer has the serial number information with him. I had to work that day so I couldn't grill him with questions :P |
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| reply to Dunlop
said by Dunlop:on the day of my installation the all modem lights would all light up and then go back to just a solid light on power and blinking on DS.
I'm experiencing this same problem as Dunlop so far... But from what I read, I just need to wait till max 3pm, and I should have internet by then.
Hopefully that's the case  |
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| Erm.. Nevermind that. I just went downstairs and all the LEDs were on. Apparently, I also had to reset my router so internet would work
All is well for now |
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