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heyyahblah

join:2009-02-01
Mississauga, ON

1 edit
reply to heyyahblah

Re: [DSL] just got 12/1 from 6/800 is this normal?!?

I just went from this to this and now I'm waiting on BELL who are dickin me around ....

I had this PREVIOUSLY!!!!



To now having this yay THANKS BELL for not knowing what to do, and they still haven't fixed it, 9 hours and counting.
THIS IS WHAT I CURRENTLY HAVE THANKS TO BELL



--
Larry, Larry Laugher .. hehe


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
Someone at Bell is incompetent.


heyyahblah

join:2009-02-01
Mississauga, ON
said by Mike2009:

Someone at Bell is incompetent.

I think thats you even being polite. Its 11:30am the next day and still the same thing. Really? how hard is it for BELL to read notes and re-sync someone at 14?
--
Larry, Larry Laugher .. hehe


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
I guess it must be harder than it looks.


heyyahblah

join:2009-02-01
Mississauga, ON
Everything back to normal thanks to super courteous and responsive staff at Teksavvy Tech Support, never let me down in the past ever and haven't failed me now. Koodos to them.

Sad that they have to deal with BELL & ROGERS incompetence and people choose to give TS a bad name when really 98% of these problems are beyond their control and problems usually relate to these monopolist pigs that I mentioned.



--
Larry, Larry Laugher .. hehe


Oinktastic
Let them use fibre

join:2005-08-24
Scarborough
kudos:2
Just watch... they probably have 2-3 tickets from you still open and someone's bound to screw up your line before that's all sorted out


heyyahblah

join:2009-02-01
Mississauga, ON
said by Oinktastic:

Just watch... they probably have 2-3 tickets from you still open and someone's bound to screw up your line before that's all sorted out

please don't say that sir ... LOL ... Teksavvy says they are watching it like hawks ... so hopefully that will not happen.

Please, please ... nooooooooooooo !!!
--
Larry, Larry Laugher .. hehe

gslice

join:2005-02-18
GTA, ON
reply to jejebo
What should 16mbit people sync at on a clean line?
and what should 12mbit people sync at on a clean line?

PyroDan

join:2005-11-04
Montreal, QC

2 edits
reply to jejebo
Well this is the answer I received in the direct forum. I too upgraded from from 10 to 16 only to find out I really went from 10.5 to 13.8.

I've been seeing similar requests lately, however this has never been the way profile's have synced at Teksavvy.Teksavvy profile's have always synced at the advertised speed, unless there are issues, but generally no greater. On some rare occasions a customer may get a lucky Bell mistake and they will set up the profile higher when the line is installed, a mistake we don't care to fix if the customer doesn't mind, but we are unable to request them to set the profile greater than the package you're paying for:
Line Operational Status

Line Status: In Service UpTime: 65520
Line Profile Name: al1_d16320-5056_u800-256 Last State Change: 02/16 19:19:31
DLM State: DISABLED Equipment Type: OSLAM
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream 798.0 76.0 12.0 2.0 1.0 1404090.0
DownStream 16319.0 80.0 13.0 8.0 17.0 24828040.0

Apologies for the inconvenience but you're already at full sync. Keep in mind when you speed test there is an over head %age that is taken to run the speedtest itself, and the higher the profile the more the actual speedtest takes to run. For instance I have a 4Line Mlppp, each syncing at 7 and bonded. When I speed test I know I have 28m but it only ever reads as high as 26ish, never at 28. I do not consider there to be any issues though with this.


heyyahblah

join:2009-02-01
Mississauga, ON
The thing is that Teksavvy can open a ticket with BELL to ask them to put you on a higher profile if your line is capable of it. Depending on what your downstream overhead is.

12M profile = full 10.5M d/l sync
14M profile = full 12.1M d/l sync
19M profile = full 16M d/l sync

On your line 13.9 is what you get on a 16M sync. You loose 2M in overhead.

The thing is, you can ask to request for TSI to ask BELL to give you the overhead but Teksavvy doesn't do this from what I was told because of 2 reasons.

1. BELL can refuse and say no saying your already on the best you can get.

or worse

2. BELL will play around with your profile and if your put on an unstable profile and they have switch you from bumping you up to back down when nothing was wrong you could get a BILL for $99 from BELL for them saying you called a service request that nothing was wrong on your line.

So just for being asses BELL can send you a BILL for technically nothing just by playing around with profiles and Teksavvy cant eat that costs, that will go to you as a direct bill for some sort of repair that wasn't BELL's fault.

Also ... if you look at the stats you posted

UpStream 798.0 76.0 12.0 2.0 1.0 1404090.0
DownStream 16319.0 80.0 13.0 8.0 17.0 24828040.0


Teksavvy's report saying that BELL is saying your upstream capacity is at 76% and your downstream capacity is at 80%

From what other users have said here BELL WILL NOT crank your profile past 80% MARGIN RCO because they risk the profile/line becoming unstable and you get loss of sync and disconnects and etc.

So for what your getting 13.9 16 meg profile you are on your max what you can get on your line and they will not put you on 19M because then your line could become unstable and disconnects.

That why for me 16M is not an option. My line is 72% RCO at 14M so that means I get the full 12M profile but if I went ot 16M I would only make it to the 16M profile and thats it, no overhead, so I would loose out and only get 13.9 which is not worth it for me.

I stay at 12M (14M sync) or move up to VDSL and get 25/7 instead because thats a totally different profile/connection.

Which I might do in the future if we are allowed to buy our own modems from Teksavvy as the pricing is pretty good.

--
Larry, Larry Laugher .. hehe


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
Reviews:
·TekSavvy DSL
reply to PyroDan
said by PyroDan:

Well this is the answer I received in the direct forum. I too upgraded from from 10 to 16 only to find out I really went from 10.5 to 13.8.

I've been seeing similar requests lately, however this has never been the way profile's have synced at Teksavvy.Teksavvy profile's have always synced at the advertised speed, unless there are issues, but generally no greater. On some rare occasions a customer may get a lucky Bell mistake and they will set up the profile higher when the line is installed, a mistake we don't care to fix if the customer doesn't mind, but we are unable to request them to set the profile greater than the package you're paying for:
Line Operational Status

Line Status: In Service UpTime: 65520
Line Profile Name: al1_d16320-5056_u800-256 Last State Change: 02/16 19:19:31
DLM State: DISABLED Equipment Type: OSLAM
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream 798.0 76.0 12.0 2.0 1.0 1404090.0
DownStream 16319.0 80.0 13.0 8.0 17.0 24828040.0

Apologies for the inconvenience but you're already at full sync. Keep in mind when you speed test there is an over head %age that is taken to run the speedtest itself, and the higher the profile the more the actual speedtest takes to run. For instance I have a 4Line Mlppp, each syncing at 7 and bonded. When I speed test I know I have 28m but it only ever reads as high as 26ish, never at 28. I do not consider there to be any issues though with this.

Their explanation makes sense somewhat except times have changed and Bell now sets profiles higher for their customers. In addition the profiles are actually Bell's not Teksavvy's.