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troubleagain
@wideopenwest.com

troubleagain to scott314

Anon

to scott314

Re: No m-card in columbus ohio

said by scott314:

And 30 minutes later it is fixed! Simply outstanding customer service. Thanks Dan!

I love that Dan is able to solve problems for people who know enough to come here.

But why don't WOW techs and/or customer service know how to handle issues like this? Almost two months ago a tech told you he couldn't solve it.

Until I found this site I would have followed normal channels when I had a problem. And most likely they would not have been resolved.
scott314
join:2012-02-12

scott314

Member

To be fair, I think the technicians that come out to the house are limited in what they are able to do. He was very helpful and surprisingly knowledgeable, but he wasn't able to get anyone on the phone who could help him troubleshoot my issue. He was going to get someone out to measure the signal levels at the tap, but I think that request got lost in the Christmas shuffle.

If this had been a more pressing issue, I would have followed up sooner.

I am glad I was able to get Dan's attention since he was able to ultimately solve my issue, but everyone I have dealt with at WoW has been top notch in my opinion.