said by scott314:And 30 minutes later it is fixed! Simply outstanding customer service. Thanks Dan!
I love that Dan is able to solve problems for people who know enough to come here.
But why don't WOW techs and/or customer service know how to handle issues like this? Almost two months ago a tech told you he couldn't solve it.
Until I found this site I would have followed normal channels when I had a problem. And most likely they would not have been resolved.