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reply to troubleagain

Re: No m-card in columbus ohio

To be fair, I think the technicians that come out to the house are limited in what they are able to do. He was very helpful and surprisingly knowledgeable, but he wasn't able to get anyone on the phone who could help him troubleshoot my issue. He was going to get someone out to measure the signal levels at the tap, but I think that request got lost in the Christmas shuffle.

If this had been a more pressing issue, I would have followed up sooner.

I am glad I was able to get Dan's attention since he was able to ultimately solve my issue, but everyone I have dealt with at WoW has been top notch in my opinion.