|reply to victor |
1)If you are having speed issue than you need to work with support to have them fixed, a ticket sent in or a technician sent out to see if it is our lines (which we are only responsible form the demark to the outside of your house)
2)If you do not buy our modem and choose to use your own then no we will not support it. There is too many modems on the market to support one that someone chooses not to buy from us.
3) it is only 4-7 business days to ship you out a modem
If a rep has hung up on you then as I have posted many times on this board, you need to mark down the reps name(which you should always ask for), the number you called from and the time and date of your call. There is no excuse for hanging up on a customer and if the supervisors and owners do not know this is happening they can not fix the problem. If they do not have the reps name and date and time of call they can't do anything either.