|reply to victor |
Re: Want to join ACANAC!? Read my message first!!!
Lynn, my question is: If you can't even talk to a supervisor or manager (as requested over the phone to the "tech support"), what faith do people have in getting the message across with all the information collected of the rep/call times/numbers etc. to who?????? The reps themselves? If supervisors or managers are not roaming the calls centers (as stated by the "tech support" I talked to), then who else are you suppose to report to? We can't even reach billing directly.. The only people are sales and tech support...
Shockwave if you are having a problem that is not being solved for you or one of the reps is rude at any time you really need to send a message to email@example.com. I can guarantee you that these are read by supervisors and the owners and the problems whatever they are will be corrected.
I understand what your saying and this why sending things like this to feedback is so important as the owners need to know how the customers feel. That is the place that they find out.