O Canada! > Canadian > Shaw > BB250 Horrible Speeds

BB250 Horrible Speeds

Yup, the suggestion is to switch your plan to something that will cost less.

Otherwise enjoy your speeds during off-peak. And BTW 50mbps down during peak time is much better than some people here.

reply to ShawX
I'd wait for the digital conversion take affect. This will free up the QAM channels across the board which will give you better speeds when everyone is home after work or school.

reply to ShawX
@ShawX - If you send me your account details I can take a look into this further. Just shoot me a pm.

Cheers.
--
Sean
Twitter - @Shaw_Sean

reply to XT0RT

reply to Ikarasu
Shaw will subscribe people to the 250 Mbit service, but getting that speed is another matter. If speeds aren't being met or being maxed at 50 or 100, then the customer can downgrade to either BB100 or BB50. Once the analog channels have been removed, 250 Mbit customers will be able to use their 8 downstream channels without being affected.
--
Core i7 2720QM : GTX 485M @ 580M : 8GB DDR3-1333 : 320GB x 2 in RAID 0 : Windows 7 Professional x64 SP1
Anonymous posts are filtered.

reply to ShawX
ShawSean, got called out of town for an emergency server issue but will be back Thurday night. Did see a VM from Tier 2 that some isues was fixed with my modem so we will see what they figured out.

Thanks!!

reply to ShawX
Kind of ridiculous that Shaw introduced these plans when their network clearly wasn't ready for it. I'm assuming these tiers were never meant to be implemented so quick, and were only going to be offered after the digital changeover. Then the whole shitstorm over metered bandwidth occurred, and Shaw was forced to suddenly implement these much faster tiers to placate everyone.

reply to ShawX
The last 2 nights I am able to break 150mbps+ in prime time!!!

My uploads however are 0.8 - 2mbps.

It is 8:15pm here and just tested at 186.96 down and 1.7 up.

Guessing it has to be an issue before my modem but have run out of things to test, will see what happens now!

reply to ShawX
Tech was just here for about 2 minutes.

Basically he said Shaw isn't bonding upstream channels yet. So even though they are advertising 100/10 and 250/15 he said it is more like 100/5 and 250/5 to 6 .

Tech said to give Shaw a call and let the reps know and they might do something.

Thanks for the help Sean it was great response time!

Ironically this was my exact issue.. Note the BB/unlimited 250 has now been removed from the whole Edmonton area, and is no longer listed as available on their website for any of Edmonton due to its current implementation.

reply to ShawX
I've pretty much had a Shaw tech rep at my place to fix this issue 4 times now, with finally a Senior tech revealing or at least telling me (bs or not) that the modem or head end is throttling the connection during peak times. He also was telling me the engineers were working on the issue.

Edit: In a nutshell though, So far I'm not to impressed with it. It's very unstable as connections go.

What i was told here (finally) through Sean's honest technicians was that upon investigation they found that during the initial upgrade phase all 8 channels were able to bond to downstream however only 4 were able to bond due to some technical error.

Despite this the packages were marketed in Edmonton area, which has been rectified (again thanks to Sean). As it stands now there will be another attempt at bonding a full 8 channels to upload in this area at least around June.. and they did stress the word "attempt".

Though its not the ideal answer i do give both Sean and his tech support agents props for being honest about it to me as well as removing the misleading advertising for my area. If Shaw's technical expertise was on par with his customer service then this would be a non-issue from the start.

reply to ShawX
I just upgraded also to BB250 in Calgary Tuscany area. The first few days were awesome. Getting 150mbps DL / 7 Mbps UL on Shaw's speedtest and 130/7 on speedtest.net Brooks server. The last few days have been horrible. I am getting 90/5 Shaw and 28/7 speedtest.net now. Latency in games is 500-700 and I am getting continuous disconnects. I called shaw tech support and all I got was that the node is congested and that it is saturated during peak hours. I ran the tests at 1:30 am yesterday. Not happy spending this much money on internet and can't even get BB50 speeds. I switched my DPC3825 to bridge mode and picked up an ASUS RT-N66U router today and still the same results as I make this post. Wonder if this will be fixed and in what time frame? I might as well drop down to BB50 if this doesn't change.

reply to ShawX
I still am getting great speeds down but the upload is still way less.

Edit: Almost seems like false advertising to advertise 15mbps upload on the Shaw site when you can't even provide it due to not being able to or w/e the issue is with upstream channels... Shaw tech came and told me the issue in less then 2 minutes on-site... Didn't even take his shoes off

reply to ShawX
Can't break BB100 speeds here since the big snow storm in AB a week or two ago. Hope the tech comming out tommorrow can solve the issue but not holding my breathe...

The techs here seem pretty knowledgeable and in most cases walk in, say it is X and he saw it earlier

Though i'm to the point of troublshooting issues before calling tech support is getting annoying

reply to ShawX

reply to ShawX
Where are you?

I'm just outside calgary in high river, swapped to the 250 plan and I got the 250 down fine (about 200 at peak time, which is really good) but my 5mbit upload from the 100 plan stayed at 5mbit, sometimes it would hit 5.5 and i ended up moving back, because I don't really value the downstream..)

reply to ShawX
It is still an issue here in Medicine Hat. Have had numerous Shaw sub contractors out, not resolved.

Had a Shaw employee out removed a few splitters, ran a new drop and he said the signal at the drop is low. Two+ weeks later nothing has been fixed!

Not sure who to check with when the signal issue will be fixed.