said by Phibian:The problematic firmware appears to be unique to wholesale customers and is so bad that it makes the problems the Bell users are reporting sound like a day at the beach.
Or it could just be that the average Bell subscriber does not come to DSLR to discuss reboot issues and take their problem directly to Bell while the average wholesale subscriber likely learned about their current wholesale ISP here, comes here for support with it and is therefore far more likely to post about problems here, which makes the whole thing biased and feeling like the issue is more frequent on wholesale even though both are actually evenly affected.
said by Phibian:This coupled with Bell's mixed messages on admitting that there is/is not a issue smells fishy to me.
Considering the number of issues the Cellpipe has that affect different subsets of subscribers in different ways depending on circumstances, I would say there are too many variables and too much inconsistency to draw conclusions.
For all we know, a large chunk of those "firmware glitches" might actually be caused by bad power adapters... my ST516 used to lose sync at the slightest power sag/spike and after I added an over-sized external LC filter between the brick and modem, the reboots/loss-of-sync stopped and I gained 3dB SNRM.