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Naperville, IL
reply to richkut

Re: WOW! Introduces Ultra TV!

said by richkut:

The local WOW staff has been told by corporate that the only reason some of you already have Ultra installed is that you either are beta testers or were part of the "soft launch". Is this true? According to them, my sales rep cannot call in my order until next Monday, January 20th at 10am. This possibly could compromise my getting the promised appointment guaranteed over a week ago for the 22nd (two days later than her call-in)), much less time to port over my phone from AT&T to WOW. So what's the real story here? Am I being handed a crock of ????, or is it true that those of you now enjoying Ultra are part of the "in" crowd?

This is a soft launch. Only customers on the waiting list are receiving calls to setup appointments, sales reps are not able to sell this service yet. This is to ensure the service is functioning to our expectations, and our customers approve of it before we roll it out to everyone. I am not able to speculate on a full release at this time.
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center