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alienzzz
Kill Bell

join:2011-02-17
Verdun, QC

Ebox cable install experience

I posted a description of how my installation went in CBB, so here's the link for those interested (so I won't post it again)

»Re: Cable Installation in quebec

and here's my speed test:




Full speed ahead!

nickctn

join:2002-12-13
Dollard-Des-Ormeaux, QC
How long did it take you to get your speed profile updated? I got connected last night, but my speed profile is still showing at 8/1, while I subscribed to the 15/1.5 service.

Dunlop

join:2011-07-13
kudos:2
Reviews:
·Bell Fibe
said by nickctn:

How long did it take you to get your speed profile updated? I got connected last night, but my speed profile is still showing at 8/1, while I subscribed to the 15/1.5 service.

Did you inform Ebox of the situation with the wrong profile? You should have been 15/1.5 from the second your modem was online


alienzzz
Kill Bell

join:2011-02-17
Verdun, QC
reply to nickctn
said by nickctn:

How long did it take you to get your speed profile updated? I got connected last night, but my speed profile is still showing at 8/1, while I subscribed to the 15/1.5 service.

I sent a PM to eboxnat almost immediately after my service became active cause I had the same issue (8/1 instead of 30/2). She took care of it and the profile was updated in about 48 hours.


SHY
0x27
Premium
join:2010-06-21
Cote Saint-Luc, QC
reply to alienzzz
My appointment is Tuesday morning. I hope everything goes smoothly.
--
cogito ergo manduc »ELECTRONICBOX

jfmezei
Premium
join:2007-01-03
Pointe-Claire, QC
kudos:23
said by SHY:

My appointment is Tuesday morning. I hope everything goes smoothly.

Good luck. Hope they don't find anything terribly wrong with your equipment and that e gives you a good clean bill of health


eboxnat

join:2011-05-06
Montreal, QC
kudos:6
reply to nickctn
said by nickctn:

How long did it take you to get your speed profile updated? I got connected last night, but my speed profile is still showing at 8/1, while I subscribed to the 15/1.5 service.

Hi Nick, please PM me your client # and I will look into your speed profile issue.

nickctn

join:2002-12-13
Dollard-Des-Ormeaux, QC
said by eboxnat:

Hi Nick, please PM me your client # and I will look into your speed profile issue.

It's ok, I had already called-in on Friday night.


eboxnat

join:2011-05-06
Montreal, QC
kudos:6
said by nickctn:

said by eboxnat:

Hi Nick, please PM me your client # and I will look into your speed profile issue.

It's ok, I had already called-in on Friday night.

Good news
Thanks anyways!


SHY
0x27
Premium
join:2010-06-21
Cote Saint-Luc, QC

2 edits
reply to alienzzz
Had my appointment this morning at 11:30 am. The tech came and all he did was verify that the signal was good. Nothing else. He didn't enter the mac address of the new modem into any database, didn't even stay to see if the new modem would sync up. After about 15 to 20 minutes of having the new modem plugged in, I was up and running with the new service at the correct profile.

--
cogito ergo manduc »ELECTRONICBOX

jp_zer0

join:2009-07-27
Gatineau, QC
said by SHY:

Had my appointment this morning at 11:30 am. The tech came and all he did was verify that the signal was good. Nothing else. He didn't enter the mac address of the new modem into any database, didn't even stay to see if the new modem would sync up. After about 15 to 20 minutes of having the new modem plugged in, I was up and running with the new service at the correct profile.

Wow I hope that's how my install will go. Good to hear.

gnumantsc

join:2003-07-23
I wasn't home when the guy did the install but he didn't take down my Mac address of the modem. Something tells me it's not going to work any time soon.......
--
Gnuman.com - Linux in the home


alienzzz
Kill Bell

join:2011-02-17
Verdun, QC
Ebox would have sent your mac address to Videotron, so it should probably work.

gnumantsc

join:2003-07-23
Yah it did. My mistake. Although I noticed higher ping times vs my dsl which is strange... I thought I'd never say that as diskace knows how lousy my pings used to be and they were fixed somehow
--
Gnuman.com - Linux in the home