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ctggzg
Premium
join:2005-02-11
USA
kudos:2
reply to tbare54

Re: $1.99 FEE to PAY BILL AT LOCAL COMCAST OFFICE

No offense, but why should I subsidize people who waste a human Comcast employee's time to use an obsolete method of payment? They have every right to charge people for what they use.



MannyMannyMa

@comcast.net
reply to yhp

said by yhp:

No - we're not validating the value of anything. All we're "validating" is that every other option is less acceptable.

Comcast may charge $10 to hand you a box, but since no one else is standing on street corners handing out boxes, there aren't many choices. The $1.99 to drop your payment off at an office on your bill's due date is less onerous than paying whatever the current late fee is to mail it in once you've waited that long.

All that's getting "validated" is that what's being "offered" beats the alternatives. By removing alternatives, Comcast gets us to "agree".

I'd agree with you if cable tv were a necessity. The alternative is to say no thanks, I'll find another entertainment source.

yhp

join:2006-12-27
Philadelphia, PA
reply to ctggzg

said by ctggzg:

[...]waste a human Comcast employee's time

You misspelled "provide basic customer service".

to use an obsolete method of payment? They have every right to charge people for what they use.

Comcast got the math wrong on what its prices need to be to cover basic customer service for things _Comcast_ deems necessary (such as having a piece of their hardware behind every screen in the home). That's their call.

As for bill payment, everyone's situation is different. US Mail is only easy and cheap if you have a free checking account, for example. A whole host of things have to be in place before e-billing makes sense: things that might be a no-brainer to you, but not to everybody. Part of the sweet deal they enjoy of collecting $$ from every house with a TV is that they have to deal with outliers, either in technology, knowledge, time, being at home for UPS deliveries, cash on hand, or payment methods available to those customers.

Bottom line: You want to collect from everybody? You gotta serve everybody. When I've seen folks in line at the office, it never looks like a giant party to me - nobody's there unless they have to be.


Rambo76098

join:2003-02-21
Columbus, OH
Reviews:
·WOW Internet and..
reply to mikedz4

said by mikedz4:

if they close offices how are we supposed to get or exchange equipment?

Mail/UPS/Fedex etc


Rambo76098

join:2003-02-21
Columbus, OH
Reviews:
·WOW Internet and..
reply to scanpa

said by scanpa:

It's not a real shocker, everyone else charges a fee, my Electric and NG oil provider, cell phone provider charges fee's for pay bill online options. most companies also charge 3rd. party fees for bills paid over the phone.

Comcast is just catching up to the 3rd. party bill fee's.

Heck where i live, i get the pleasure of paying a local / state tax to have the right to work at a job each year.....

Uhh, not everyone else charges...none of mine do. My condo assoc charges if you use their autopay, so instead, my bank mails them a check with my account number on it every month for free. If any of the utilities started charging fees for online payments, they'd be getting the same treatment from me!

(And yes, many of us pay state & local income taxes).


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
reply to yhp

said by yhp:

said by MannyMannyMa :

That's correct - and if we pay it, we validate the value they place on it.

No - we're not validating the value of anything. All we're "validating" is that every other option is less acceptable.

Comcast may charge $10 to hand you a box, but since no one else is standing on street corners handing out boxes, there aren't many choices. The $1.99 to drop your payment off at an office on your bill's due date is less onerous than paying whatever the current late fee is to mail it in once you've waited that long.

All that's getting "validated" is that what's being "offered" beats the alternatives. By removing alternatives, Comcast gets us to "agree".

your not being charged to drop your bill off...your being charged to deal with the person at the counter....doesnt cost moeny to put your envelope in the drop box!
--
I'm better than you!

yhp

join:2006-12-27
Philadelphia, PA

said by gar187er:

your not being charged to drop your bill off...your being charged to deal with the person at the counter....doesnt cost moeny to put your envelope in the drop box!

The drop box doesn't give you a receipt confirming payment - probably especially important if you're there on the due date, or trying to avoid a cutoff, or paying in cash or credit card.

Again, since it's not like any Comcast service location is party central, it's really not the case that there are hordes of freeloading party animals in parrothead hats standing in line at Comcast for the fun of it, margaritas in hand.

If they're there, odds are that something has gone wrong, and that's what customer service is for: when something goes wrong. Comcast obviously sees it as a revenue stream.

voipnpots

join:2011-10-13
USA

I believe there is a setting in your online Comcast account (under view/edit alerts in Users and Settings) that allows you to be notified when your bill is accepted. Not sure if this is just for online payment, or if it's also for mail-in payment...



treichhart

join:2006-12-12
reply to tbare54

Maybe you need to tip off »stopthecap.com about this fee to see if they can find out more information about this fee for you?



Floppy

join:2002-07-03
reply to yhp

said by yhp:

said by gar187er:

your not being charged to drop your bill off...your being charged to deal with the person at the counter....doesnt cost moeny to put your envelope in the drop box!

The drop box doesn't give you a receipt confirming payment -

Neither does mailing it via post office.

yhp

join:2006-12-27
Philadelphia, PA

said by Floppy:

Neither does mailing it via post office.

Mailing a check gives you a trail. I've been a cable subscriber since 1989, and it's never failed me on a payment. (I also don't wait until due date to pay my bills.)


dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
reply to gar187er

Call it what it is. a cash grab pure and simple.
those people would have to be there and be paid to do other comcast business like signing up new people, taking in/handing out cable equipment etc. . .


bgoodbody
Bill G

join:2002-05-08
North Truro, MA
reply to tbare54

Another option: pay it by creditcard automatically, there is no comcast fee, AND get a Cash Back or mileage from your CC Company
--
- Bill



Gorgiah

@sbcglobal.net
reply to The Q

Cost me $4.00 to pay my electricity bill by phone, $4.00 + taxes and fees for not having long distance with AT&T( AT&T told me I have to pay regardless), $4.00 for paying my credit card bill by phone.



gorgiah

@sbcglobal.net
reply to jkj860

there was talk about doing this(sorry, i don't remember the article). this just goes on and on until there is a huge protest. Maybe thos OWS can put an end to this.



Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3
reply to tbare54

The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues.
--
CheckSite.us | YourIP.us | Reverseip.us


yhp

join:2006-12-27
Philadelphia, PA

said by Rob:

The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues.

But they charge 5 times as much for a box handout as they do for a bill-pay. So they must really hate dealing with equipment.


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3

said by yhp:

said by Rob:

The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues.

But they charge 5 times as much for a box handout as they do for a bill-pay. So they must really hate dealing with equipment.

Yes, the do. Equipment is a big overhead expense for them. Think about all the equipment that is returned to them in poor functioning order due to customers not properly handling/maintaining them.
--
CheckSite.us | YourIP.us | Reverseip.us


jkj860
The Final Frontier

join:2002-01-10
Valparaiso, IN

said by Rob:

said by yhp:

said by Rob:

The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues.

But they charge 5 times as much for a box handout as they do for a bill-pay. So they must really hate dealing with equipment.

Yes, the do. Equipment is a big overhead expense for them. Think about all the equipment that is returned to them in poor functioning order due to customers not properly handling/maintaining them.

Unfortunately for me I think I have paid for my box's in full with the monthly charges and considering how long I have had them.
--
I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to yhp

Let me get this. Your saying you get a paper trail by mailing your check but you get no paper trail by dropping the same check off in the drop box?


yhp

join:2006-12-27
Philadelphia, PA

said by rody_44:

Let me get this. Your saying you get a paper trail by mailing your check but you get no paper trail by dropping the same check off in the drop box?

Even using a check (or live chickens, for that matter) inside your envelope, use of the free Comcast drop box gives you nothing in hand in return. You leave the premises with only your good word until your check goes through your bank. OTOH, you can get a receipt in hand from a Comcast clerk for $1.99.

Obviously, this stuff only really matters if you're close to due date or a cutoff. If I were a customer schlepping to the office @ due date, I personally would complete the thought and get a receipt in hand to confirm I paid, as $1.99 sure beats whatever they charge these days to turn service back on. And if we were nowhere close to an overdue or cutoff situation, I wouldn't be caught dead at the ugly, dingy Comcast office on Columbus Ave, so...

Obviously, paying bills on time is optimal behavior, and is cheaper and better for your health.

dubenezic

join:2004-05-06
Jersey City, NJ
reply to tbare54

I wonder how much they charge to NOT pay your bill? I'm going to start making up my own fees and mail a copy to Comcrap.



OSUGoose

join:2007-12-27
Columbus, OH
reply to yhp

1/4 your bill paid it sounds like


cferro

join:2003-07-27
Jersey City, NJ
reply to jkj860

I do not feel sorry for Comcast. I do take care of my boxes. I do not want to be charged a fee for a bad cable box. The company makes a lot of money renting equipment. A DVR box is $16.95 a month without a premium package.
Does Comcast need a $1.99 fee to pay a bill at an local office?



jkj860
The Final Frontier

join:2002-01-10
Valparaiso, IN

said by cferro:

I do not feel sorry for Comcast. I do take care of my boxes. I do not want to be charged a fee for a bad cable box. The company makes a lot of money renting equipment. A DVR box is $16.95 a month without a premium package.
Does Comcast need a $1.99 fee to pay a bill at an local office?

I pay $41/month in equiptment rental alone. They gotta love me. I have had the same box's for a long time. 2 dvr's, 1 hd box, 3 dta's, and a voice modem. I own my hsi modem. I keep all my equiptment clean and dusted. I even vacuum out the box's on a regular basis. I just hope they don't start charging to pay online monthly as that is the way I always pay my bill. I don't use the auto bill pay though.
--
I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast
reply to tbare54

i swapped a box at my local comcast office today. (sellersville office). Came home and payed my bill online. Surprise, surprise not charged for either. What the hell are you people doing paying for either swapping or paying online? Maybe the ten dollar charge for the box swap was a deposit or something. As far as getting charged for paying at the office i just dont see why people would waste either theirs or comcasts time doing that.



halfband
Premium
join:2002-06-01
Huntsville, AL

Your lucky. A lot of areas now hit you with $10 for service changes of about any kind. I suspect the fee was originally put in to stop people from adding services for short periods and then downgrading, I guess some now charge it for just about everything "because they can."
My area is seeing some significant price increases this month. Almost all unbundled services up $4 (tv, internet, etc) HD fee up to $10, along with the additional outlet fee going to $10. Another buck or two increase on many of the fees like service protection and anywhere else they could add it. Looks like comcast must have determined that they were under priced in this economy. Entertainment is a luxury service after all.
--
Registered Bandwidth Offender #40812


rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

Swapping boxes isnt a service change. I wasnt aware that you guys were talking about service changes. The way i took it from what you guys posted simply swapping a box was a 10 dollar fee. We have always had change of service fees. All the cable companies are raising the prices not just comcast .Some are much more than comcast.


Joe12345678

join:2003-07-22
Des Plaines, IL
reply to halfband

$10 a outlet???

Directv is alot lower for added boxes.



halfband
Premium
join:2002-06-01
Huntsville, AL

said by Joe12345678:

$10 a outlet???

Yeah, it was just a few years ago a SD box was $6.50. Now the boxes or extra outlets are $10. DVRs are $17. This round of rate increases was by far the largest we had seen in many years.
--
Registered Bandwidth Offender #40812