[Bill] $1.99 FEE to PAY BILL AT LOCAL COMCAST OFFICE - Comcast Cable TV

Author	All Replies
quatrix Premium join:2005-02-11 South FL kudos:2	reply to tbare54 Re: $1.99 FEE to PAY BILL AT LOCAL COMCAST OFFICE No offense, but why should I subsidize people who waste a human Comcast employee's time to use an obsolete method of payment? They have every right to charge people for what they use.
	to forum · permalink · 2012-02-19 23:50:59 ·

MannyMannyMa @comcast.net	reply to yhp said by yhp: No - we're not validating the value of anything. All we're "validating" is that every other option is less acceptable. Comcast may charge $10 to hand you a box, but since no one else is standing on street corners handing out boxes, there aren't many choices. The $1.99 to drop your payment off at an office on your bill's due date is less onerous than paying whatever the current late fee is to mail it in once you've waited that long. All that's getting "validated" is that what's being "offered" beats the alternatives. By removing alternatives, Comcast gets us to "agree". I'd agree with you if cable tv were a necessity. The alternative is to say no thanks, I'll find another entertainment source.
	to forum · permalink · 2012-02-20 09:54:03 ·
yhp join:2006-12-27 Philadelphia, PA	reply to quatrix said by quatrix: [...]waste a human Comcast employee's time You misspelled "provide basic customer service". to use an obsolete method of payment? They have every right to charge people for what they use. Comcast got the math wrong on what its prices need to be to cover basic customer service for things _Comcast_ deems necessary (such as having a piece of their hardware behind every screen in the home). That's their call. As for bill payment, everyone's situation is different. US Mail is only easy and cheap if you have a free checking account, for example. A whole host of things have to be in place before e-billing makes sense: things that might be a no-brainer to you, but not to everybody. Part of the sweet deal they enjoy of collecting $$ from every house with a TV is that they have to deal with outliers, either in technology, knowledge, time, being at home for UPS deliveries, cash on hand, or payment methods available to those customers. Bottom line: You want to collect from everybody? You gotta serve everybody. When I've seen folks in line at the office, it never looks like a giant party to me - nobody's there unless they have to be.
	to forum · permalink · 2012-02-20 10:04:16 ·
Rambo76098 join:2003-02-21 Columbus, OH Reviews: ·WOW Internet and.. ·AT&T Midwest ·AT&T U-Verse	reply to mikedz4 said by mikedz4: if they close offices how are we supposed to get or exchange equipment? Mail/UPS/Fedex etc
	to forum · permalink · 2012-02-20 11:31:26 ·
Rambo76098 join:2003-02-21 Columbus, OH Reviews: ·WOW Internet and.. ·AT&T Midwest ·AT&T U-Verse	reply to scanpa said by scanpa: It's not a real shocker, everyone else charges a fee, my Electric and NG oil provider, cell phone provider charges fee's for pay bill online options. most companies also charge 3rd. party fees for bills paid over the phone. Comcast is just catching up to the 3rd. party bill fee's. Heck where i live, i get the pleasure of paying a local / state tax to have the right to work at a job each year..... Uhh, not everyone else charges...none of mine do. My condo assoc charges if you use their autopay, so instead, my bank mails them a check with my account number on it every month for free. If any of the utilities started charging fees for online payments, they'd be getting the same treatment from me! (And yes, many of us pay state & local income taxes).
	to forum · permalink · 2012-02-20 11:36:08 ·
gar187er I do this for a living join:2006-06-24 Dover, DE kudos:4	reply to yhp said by yhp: said by MannyMannyMa : That's correct - and if we pay it, we validate the value they place on it. No - we're not validating the value of anything. All we're "validating" is that every other option is less acceptable. Comcast may charge $10 to hand you a box, but since no one else is standing on street corners handing out boxes, there aren't many choices. The $1.99 to drop your payment off at an office on your bill's due date is less onerous than paying whatever the current late fee is to mail it in once you've waited that long. All that's getting "validated" is that what's being "offered" beats the alternatives. By removing alternatives, Comcast gets us to "agree". your not being charged to drop your bill off...your being charged to deal with the person at the counter....doesnt cost moeny to put your envelope in the drop box! -- I'm better than you!
	to forum · permalink · 2012-02-20 11:50:16 ·
yhp join:2006-12-27 Philadelphia, PA	said by gar187er: your not being charged to drop your bill off...your being charged to deal with the person at the counter....doesnt cost moeny to put your envelope in the drop box! The drop box doesn't give you a receipt confirming payment - probably especially important if you're there on the due date, or trying to avoid a cutoff, or paying in cash or credit card. Again, since it's not like any Comcast service location is party central, it's really not the case that there are hordes of freeloading party animals in parrothead hats standing in line at Comcast for the fun of it, margaritas in hand. If they're there, odds are that something has gone wrong, and that's what customer service is for: when something goes wrong. Comcast obviously sees it as a revenue stream.
	to forum · permalink · 2012-02-20 12:12:05 ·
voipnpots join:2011-10-13 USA Reviews: ·Comcast	I believe there is a setting in your online Comcast account (under view/edit alerts in Users and Settings) that allows you to be notified when your bill is accepted. Not sure if this is just for online payment, or if it's also for mail-in payment...
	to forum · permalink · 2012-02-20 12:14:30 ·
treichhart join:2006-12-12	reply to tbare54 Maybe you need to tip off »stopthecap.com about this fee to see if they can find out more information about this fee for you?
	to forum · permalink · 2012-02-20 12:52:02 ·
Floppy join:2002-07-03	reply to yhp said by yhp: said by gar187er: your not being charged to drop your bill off...your being charged to deal with the person at the counter....doesnt cost moeny to put your envelope in the drop box! The drop box doesn't give you a receipt confirming payment - Neither does mailing it via post office.
	to forum · permalink · 2012-02-20 19:30:35 ·
yhp join:2006-12-27 Philadelphia, PA	said by Floppy: Neither does mailing it via post office. Mailing a check gives you a trail. I've been a cable subscriber since 1989, and it's never failed me on a payment. (I also don't wait until due date to pay my bills.)
	to forum · permalink · 2012-02-20 20:42:32 ·
dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ kudos:4	reply to gar187er Call it what it is. a cash grab pure and simple. those people would have to be there and be paid to do other comcast business like signing up new people, taking in/handing out cable equipment etc. . .
	to forum · permalink · 2012-02-20 21:41:35 ·
bgoodbody join:2002-05-08 North Truro, MA	reply to tbare54 Another option: pay it by creditcard automatically, there is no comcast fee, AND get a Cash Back or mileage from your CC Company -- - Bill
	to forum · permalink · 2012-02-21 09:05:08 ·
Gorgiah @sbcglobal.net	reply to The Q Cost me $4.00 to pay my electricity bill by phone, $4.00 + taxes and fees for not having long distance with AT&T( AT&T told me I have to pay regardless), $4.00 for paying my credit card bill by phone.
	to forum · permalink · 2012-02-21 10:25:04 ·
gorgiah @sbcglobal.net	reply to jkj860 there was talk about doing this(sorry, i don't remember the article). this just goes on and on until there is a huge protest. Maybe thos OWS can put an end to this.
	to forum · permalink · 2012-02-21 10:28:44 ·
Rob In Deo speramus. Premium join:2001-08-25 Kendall, FL kudos:3	reply to tbare54 The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues. -- CheckSite.us \| YourIP.us \| Reverseip.us
	to forum · permalink · 2012-02-21 10:55:42 ·
yhp join:2006-12-27 Philadelphia, PA	said by Rob: The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues. But they charge 5 times as much for a box handout as they do for a bill-pay. So they must really hate dealing with equipment.
	to forum · permalink · 2012-02-21 11:02:56 ·
Rob In Deo speramus. Premium join:2001-08-25 Kendall, FL kudos:3	said by yhp: said by Rob: The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues. But they charge 5 times as much for a box handout as they do for a bill-pay. So they must really hate dealing with equipment. Yes, the do. Equipment is a big overhead expense for them. Think about all the equipment that is returned to them in poor functioning order due to customers not properly handling/maintaining them. -- CheckSite.us \| YourIP.us \| Reverseip.us
	to forum · permalink · 2012-02-21 11:05:33 ·
jkj860 The Final Frontier join:2002-01-10 Valparaiso, IN Reviews: ·Comcast Digital .. ·Comcast	said by Rob: said by yhp: said by Rob: The idea of a Comcast office is to give customers the ability to pick up/exchange equipment. It's not for you to pay your bill, so the $1.99 is a way to discourage you from waiting in line when the rep can assist someone to has service issues. But they charge 5 times as much for a box handout as they do for a bill-pay. So they must really hate dealing with equipment. Yes, the do. Equipment is a big overhead expense for them. Think about all the equipment that is returned to them in poor functioning order due to customers not properly handling/maintaining them. Unfortunately for me I think I have paid for my box's in full with the monthly charges and considering how long I have had them. -- I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon
	to forum · permalink · 2012-02-22 01:15:46 ·
rody_44 Premium join:2004-02-20 Quakertown, PA	reply to yhp Let me get this. Your saying you get a paper trail by mailing your check but you get no paper trail by dropping the same check off in the drop box?
	to forum · permalink · 2012-02-22 06:43:19 ·

US Cable Support > Comcast Cable TV > [Bill] $1.99 FEE to PAY BILL AT LOCAL COMCAST OFFICE

Re: $1.99 FEE to PAY BILL AT LOCAL COMCAST OFFICE