|reply to victor |
Re: Want to join ACANAC!? Read my message first!!!
Acanac has no direct control over the actual delivery of the bandwidth. They pay a third party company to supply the actual physical DSL or cable connection.
This isn't their choice, it's the law. Only one cable and one phone provider can exist in a given territory.
The proposed compromise that caused this situation to exist is that the government says to big business 'We will give you protection from your competitors in a given region, and in exchange we will have the right to control your prices and regulate your service.' This is a very favorable arrangement for both the carrier and for the government.
However, one of the regulations that have been imposed on the carriers is that they are forced to supply 'hooks' into their networks to third parties. Essentially, to allow third parties to resell their service to customers, and deliver the data to the internet backbones themselves.
Acanac is one such customer.
Naturally, the carriers aren't happy with this regulation, so it seems they're trying to toss their competitors under the bus by giving them substandard service. The third party providers can't do anything about this except take it, because by law there is no way for them to lay their own lines and compete one-on-one.
Acanac, however, still sucks. There are things which they ARE responsible for, such as customer service, responsive delivery of modems, supplying everything they advertise, keeping the pressure on the carriers, etc. These are their only job, and it's a job at which they colossally fail.
Acanac's tech support is not open on weekends.
Acanac's tech support is hit and miss. When it's hit they will do the bare minimum, and when it's miss they will fail to understand their own procedures as well as basic technical information. They also have a tendency to be dismissive and to ask you to wait in the hopes that things will iron themselves out.
E-mails have a response time measured in WEEKS.
According to DSL reports, They have a habit of making billing mistakes, and you can't call Acanac's billing department directly.
My friend had his service shut off and a new modem sent out because he ordered a DOCSIS 2 modem, and Acanac/Rogers wanted him to be on DOCSIS 3.
They seem to have nobody who works to understand the issues caused by the carriers, and to aggressively pursue solutions. It seems that when a carrier ticket comes back, it is unchallenged, and it is read by someone without an understanding of the technological underpinnings of the service, resulting in the ticket simply being parroted back to the customer unthinkingly.
In every possible conceivable way that Acanac is able to fail, it does. In fact, the terrible service provided by the carriers is a blessing. THANK GOD they don't actually control the last mile, or they would fuck it up just like the fuck up the rest of everything they do.
quote:You're not serious are you?
Acanac, however, still sucks. There are things which they ARE responsible for, such as customer service, responsive delivery of modems, supplying everything they advertise, keeping the pressure on the carriers, etc.
quote:All in the same sentence............
THANK GOD they don't actually control the last mile, or they would fuck it up just like the fuck up the rest of everything they do.