reply to Fuzzy Dunlop
Re: [Extreme] Using Moto SB5100 with Rogers Extreme
said by Fuzzy Dunlop:Yes, I am on High Speed Extreme (not extreme "plus"). For the moment I am reasonably satisfied with my service even though I still have questions about the "real world" speeds. Note too that I purchased the modem in 2004, making the modem the oldest piece of hardware I have in active use. Since *I* own the modem, it is not unreasonable for Rogers to expect me to keep up to date (or not), even if they are not always entirely clear on the technical details. Modem rental customers might be treated differently.
Are you on High Speed Extreme? If so you are not getting the speeds you're paying for, so long as you have a DOCSIS 2 modem. The issue for me was never about speed as much as it was/is about principle; namely, that Rogers is treating new customers on the same tier (i.e. people who rented/bought a DOCSIS 3 gateway) differently than old customers. DOCSIS 2 Extreme+ customers on grandfathered plans should have been notified of the need to get a new modem to receive the increased speeds, been offered incentives to upgrade, and/or had their rates reduced to reflect to reflect the reduced level of service offered by the grandfathered plans. Rogers never notified me of the change in service. On the contrary, the CSR told me that it was "my responsibility" to remain up-to-date on changes to Rogers' service plans.
"I reject your reality and substitute my own."