US Cable Support > OptimumOnline > static IP address. Why can't I get one? just venting.

static IP address. Why can't I get one? just venting.

Have you asked to have your account changed to a business account? I believe others have done that to get static IP.
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reply to christcorp
Yes, I can get a business account instead. Requires basically a cancellation and new installation of the business account. Same monthly charge as residential. Of course they said because it's a business account, they have to send a tech out to reinstall it. Even though it's existing as a residential account. I think they just want the extra $35 installation charge. (Yes, they said they will charge that). The static IP per month is only $10. That's reasonable.

But this is good information for future customers. As long as you want at least the 30/5mb boost service, (Business has to have the higher speed service), I definitely recommend that you ALWAYS get a business account. It is exactly the same amount per month. The installation charge is the same; and you have the ability in the future if you want, to have static IP addresses. The $10 extra includes 5 each static IP addresses. But even if you never wanted the static Ip addresses, the business account makes more sense. Companies like optimum, centurylink, etc... tend to monitor, support, etc... business accounts better than residential account.

Anyway; just venting. Maybe I'll spend the extra $35 to have the service turned off and then back on. Who knows. thanks again for hearing me vent.

reply to christcorp
If you have even the slightest need for static ip, or multiple public ip addresses, the one-time $35 charge is pocket change compared to what you are paying CV annually.

No need to vent or be frustrated over this - CV has a solution available for you. Now if you are looking for a reliable network dvr solution from them, that is a different story.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

Agreed. If I need it, I'll do it. What I don't understand is:
1. Residential and Business plan is the same price per month
2. Residential and Business install charge is the same one time
3. Residential and Business speed is the same.

Yet, only business account can get static or multiple IP addresses. Why in the world have a "Residential" account that is separate from a "Business" account. Same speed, same price, same install charge..... And the reason is????

Business accounts have a 4 hours response time for repairs and outages. This is the primary difference in addition to the static ips. I have a business account and static IPs since I am in the network security business and work from home. I need the static ips for IPv6 tunneling.

Downside is that some residential features don't work with business accounts such as the iPad app.

Main reason I got business was the response time for repairs since I can't be without service for a day or two.

reply to christcorp

The only 2 speeds we get here are 15/2 and 30/5. Business and residential are the same price. You have to have 30/5 with static IP.

My point was: If you want the highest speed anyway, you'd be foolish to get a residential account instead of the business account. For the same price and the added bonus of getting a block of 5 IP addresses if you wanted them. And the added benefit of quicker repair action if needed. Simply saying, Optimum should just offer 15/2 or 30/5 around these parts and offer static IP. It makes no sense here to have a separate residential and business plan. I can understand that back east they have some different packages.

Anyway; if I knew before what I know now, I'd have gotten the business plan. Now I just have to decide if I want to spend more money. It's not that important to me. I've been networking for over 30 years. I can port forward and use DDNS. Just would be a simpler network with 2 separate IP addresses.

reply to frdrizzt

I did not realize that. Thanks for the update.

It is a $5 difference, but definitely nice to know it's there now.

reply to lestat99
hmm..faster repair time sounds like a nice perk to have...
Are you talking to the same customer service ppl or is there another number to call?
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reply to christcorp

reply to MxxCon

reply to TheWiseGuy
I would never have cable for tv, so tv prices don't mean anything to me. This is why God invented the superior DirecTV. Maybe it was Al Gore... Can't remember. Same with phone service. "Digital Phone" isn't much cheaper than Ma'Bell. But real Voip (Digital Phone isn't real voip), is much better. A third the price and better flexibility and features. But I can't comment on back east, only out west. There's really no reason to have a residential account out west. Residential and business are the same price. But with business, you get better support and if you need static IP addresses, it's available.

reply to TheWiseGuy

And that is probably why most/many get the residential package. They are able to bundle with TV and get a better price. Most business accounts don't buy tv. (Except maybe a doctor/dentist office). So they don't get the "Bundled" price. So that's probably why the ONLINE-Internet "ONLY" price is the same for residential and business.

reply to christcorp
Why not just setup a single 5 port switch and feed your cable modem, router, IP Camera, and VoIP adapter through it?

Either that or set up a couple VLANs if your switch supports it.

Also, one thing I've noticed with Bresnan (erm.. Optimum) is your IP almost never changes. I've seen this with my router (see below). Just keep it up and connected. I have my domain going through ZoneEdit and utilizing ddclient as my Dynamic DNS client.

Eventually, I'll just have a single DNS account at ZoneEdit which points to my DNS server at home. Just have to make sure everything plays nice.
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Bresnan 30M/5M | CenturyLink 5M/896K
MyWS[PnmIIX3@3.3G,8G RAM,500G+1.5T+2T HDDs,Win7]
WifeWS[A64@2G,2G RAM,120G HDD,Win7]
Router[2xP3@1G,1G RAM,18G HDD,Allied Telesyn AT2560FX,2xDigital QP DE504,Compaq DP NC3131,2xSun QP GigaSwift, SMC 8432BTA, Gentoo]

Hey Simba. Long time. A little confused by what you're suggesting.

What good does using a 5 port switch do, if you are putting your cable modem on it, along with a router, IP camera, voip, etc... You'd basically have a router, camera, and voip in "Parallel" with the LAN side of the cable modem. What that means, is that all 3 devices would be fighting for the 1 IP address. Now, if you had multiple IP addresses, then what you are suggesting is exactly what you would do. But with only 1 IP address, I'm not sure what you're suggesting. You'd have 3 devices conflicting for use of the IP address.

Now, you might be thinking that if the camera and voip use a specific port, then it wouldn't ACK or try and send anything if their required port wasn't being targeted. There is some logic to this, but it doesn't really work. The incoming traffic would simply broadcast to all 3 devices. (Router, Camera, and Voip). There will be conflicts.

Finally; I'm almost 99.9% positive that the cable modem; or DSL modem for that matter; won't allow more than 1 MAC address to register and receive the IP address from the cable modem. When you have more than 1 static IP it's easy, because you configure your devices with the static IP addresses, so the cable modem knows which device is which IP device. But 3 devices, with 3 different MAC addresses, I don't think will play happy with the cable modem.

But I could be wrong. It's happened before..... I think it was 1982... can't remember. LOL!!!! later.... mike....

The cable modem can handle that configuration, but CV limits it to one device in the config file.

reply to christcorp