US Cable Support > Bright House Networks > Has anyone else had this problem with the 8300HD??

Has anyone else had this problem with the 8300HD??

Marr the likelyhood of both boxes having this exact problem (a strange one at that) is slim to none. What is the make/model of the TV and what method are you using to connect to the boxes (component, hdmi...)

reply to marrr
i have seen bad hdmi cables do it.. try using componet cables if possible to test

reply to BHNtechXpert

reply to marrr
If the lobby has Samsung in stock they will try to comply with your request. You do have Cisco as an alternative.

reply to marrr
I didn't know if I should start a new thread or just reply here, but I also have an 8300HD and have just started experiencing what seems like the same problem.

When connected via an HDMI cable, the screen repeatedly bounces up and down slightly. It doesn't matter what I'm watching - all channels do it, the menus/guide do it, and the Mystro boot-up screen does it. I had an extra HDMI cable lying around, and that didn't fix the problem. I tried both HDMI cables on different HDMI ports on the TV, and that didn't make a difference, either. I then hooked it up using a component cable and while the jitter went away, the picture seemed to look worse and I had black bars at the top and bottom of HD channels.

I took a video of the problem and can post it somewhere, if needed.

What are my options? Thanks.

reply to marrr
What make and model TV please....

Samsung UN46D6000

reply to marrr
Interesting... do me a favor and turn Game Mode on in your TV and see if it goes away.

reply to marrr
Also and this goes for both of you please try a different HDMI port on the TV. You both have the same brand and model (or similar enough)...this is a very big hint.

It still does it in Game Mode. I've tried all four HDMI ports on the TV and the behavior is the same.

No idea if it matters, but I got both the TV and the cable box in December and everything has been fine up until today.

reply to marrr
For what it's worth there have been no updates to our boxes recently that would cause this. I will do some checking tomorrow and hopefully have some additional ideas for you. In the meantime if you wish there is always the option of swapping the box out.

I just checked again and now the picture appears completely steady. Hopefully it was just a one-time thing. I'll post back if it happens again.

reply to marrr
I have had this problem on occasion as well, also with a Samsung TV (Model # LN40D630). It hasn't happened as often once i switched which HDMI port i was using and now i can "fix" it by unplugging the HDMI for a bit and then plugging it back in. If that doesn't work i've had to unplug the DVR and let it reboot.

I've tried exchanging the DVR for another (another 8300 HDC) and the jittering still happens, although not often.

I have a 2nd Samsung (Model # LN32D403) that has never had this problem, but it has a Cisco 8642HDC.

The common thread seems to be Samsung, though. But maybe its an odd quirk when a Samsung TV is paired with an 8300HD?

reply to marrr
Interesting - I had this exact same issue at my parents house recently.

Here's what happened:

They purchased a brand new Sharp 70" LED TV. I got everything hooked up for them and turned everything on. I noticed the bouncing immediately. It happened on every screen including the guide, settings, etc. The box was hooked up via HDMI to the Sharp.

I ended up power cycling the box and that seemed to have fixed it. We also ended up swapping out the box because of other reasons and it was replaced with the latest Cisco box. So far, I haven't seen this issue occur with the Cisco.

reply to marrr
I'm looking into this guys....keep the data coming

Happens to me here and there.
8300HD, hooked via HDMI on Panasonic plasma.

The only thing which helps is rebooting the DVR.

reply to BHNtechXpert
Hello,

I had the same issue about 2 weeks ago. Pressing and holding the power button to reboot did not fix it. I also had to unplug the box as well. I unplugged it about 1 minute, and then turned it back and the problem went away.

It has not reoccured since the powercycle.

Rich
--
Pour me something tall and strong, make it a hurricane before i go insane. Its only half past 12, but i don't care. Its 5 oclock somewhere

reply to marrr
I'm surprised alot of other people are having the same problem.

I tried using a different hdmi port and it didn't fix anything. I also used a different cable and tried game mode.

I went today to exchange our boxes for 2 Samsung boxes but they didn't have any. The lady said the Samsung boxes are for whole house DVR and that we would have to wait 2 days to 4 months to get them. She took down our name and number , so I guess she is gonna give us a call when they have some in..

reply to marrr
But you didn't need Samsung why didn't you just accept a newer Cisco box? We have plenty...