I absolutely HATE wow cable. We always have problems. Last week, the cable was out for 6 days before someone came out to change the box. Now, as in right now the cable just decided to freeze and now its been out for at least 45 minutes. I am so sick of this crap. They also have hardly anything on demand. ABC is gone, and there's a lot of channels that aren't even on it. Everything is delayed. I want Comcast back, I will b getting rid of wow ASAP. Comcast is worth the extra $. If ur thinking about switching to wow, DON'T! I promise u will b sorry.