 v35_pilotWhoops, there goes another AMUPremium
join:2005-12-12
Fayetteville, NY
 ·ViaTalk
 ·Verizon FiOS
| No service this morning? Have had problem-free service for the last two years. However, this morning, woke up to no service (Northeast US - NY).
Anyone else?
PAP2 lights show blinking ethernet and power, but neither phone line light is lit.
Of course, I have two hours of phone meetings from home so I couldn't call (from the cell) to open a ticket but I did open one via the VT control panel. |
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v35_pilotWhoops, there goes another AMUPremium
join:2005-12-12
Fayetteville, NY | Had a break in my meetings so I tried to call phone support - Huh, phone support is not available.
I haven't had a need to call support in a long time. Does support now work banker's hours (9 to 4 eastern time) or are they down, too? |
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 unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1
·ViaTalk
| reply to v35_pilot
Nope, service is just fine here in Rochester. Good luck, keep us posted.
Edit:
Phone support is 9am to 10pm Eastern. |
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v35_pilotWhoops, there goes another AMUPremium
join:2005-12-12
Fayetteville, NY | Thanks for the sanity check -
I just changed the server via the control panel to CENTRAL from EAST, rebooted the PAP2, and now have service.
Looks like a local server issue... |
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unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1 | Glad you are back up. I checked and mine is currently set to West. |
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