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to NetFixer
Re: [Xtreme] AT&T threaten me..I think!Lol..it took an act of congress for me to get Interleave put on my line. |
actions · 2012-Mar-11 8:55 pm · (locked) |
goose1000 |
to NetFixer
I have a cell phone, so what would you like for me to do? I rather be sure. |
actions · 2012-Mar-11 9:06 pm · (locked) |
NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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to goose1000
said by goose1000:Lol..it took an act of congress for me to get Interleave put on my line. Hey, no guts, no glory... Of course, the major problem with tilting at windmills is that some windmills fight back (as you already know). |
actions · 2012-Mar-11 9:07 pm · (locked) |
NetFixer 3 edits |
to goose1000
said by goose1000:I have a cell phone, so what would you like for me to do? I rather be sure. OK, let's get started (I took a while to respond to this because I wanted to try to make sure that the instructions were explicit). Since you didn't say otherwise, I guess I will have to assume that you don't know how many lines you are paying for, and that complicates things a bit (that is why you need a cell phone for the test). 1. Connect a standard telephone handset to the jack where your modem is connected and call your cell phone (use the actual jack that your modem uses, not another jack on the same wall plate, or another jack in the same room). Note the phone number that appears in your cell phone call log (if you can actually make an outgoing call). 2. From all other jacks in your home that have dial tone (including any in the modem room), do the same thing. And especially note if the caller ID is different for calls made from any of the other jacks. 3. Disconnect your modem from its normal jack, and connect it (or your other modem) to every jack that has a dial tone (make sure that you disconnect the current modem even if you use your other modem for this test). Note which other jacks (if any) allow the modem to get DSL sync. If you can connect a PC to the test modem and verify internet access and also get modem/line stats while using the other jacks, that will be bonus information (especially the modem/line stats). The above sequence will tell us if you have DSL Direct and if you have more than one active phone line (if the second line is wired to use the line 1 wire pairs in some jacks). It will also tell us if you really have a homerun connection to your normal modem jack. Unfortunately it won't tell us if you have another POTS voice plan that uses the actual line 2 wiring in your jacks. That would require that you buy or make a special line 1 to line 2 crossover cable, or buy a line 1/line 2 coupler like the image below (but the results of just testing line 1 will be very helpful for now). If you have a two-line phone, that of course would easily allow you to test both phone line wire pairs without a special cable or adapter. OTOH, if you can verify from your telco bills that you are paying for only one account, that will make line 2 testing moot (although I have on a couple of occasions run into cases where customer A's line one was cross wired to customer B's line two).
1. If you can make an outgoing call from your modem jack, then you do not have DSL Direct.
2. If any of the calls you make from other jacks report a different Caller ID, then you have more than one voice service plan (and some of your telco jacks are wired to put line 2 on the line 1 wire pairs).
3. If you can get good DSL sync from any other jack, then you don't currently have a homerun connection to your modem jack. Also, if you do connect a PC to the modem doing this test, check the line stats to see if all jacks that get DSL sync produce similar acceptable stats, or if some only have marginal stats (the marginal connections would indicate either bad wiring, or possibly the presence of a DSL filter).
If you have any questions about the results of your tests, post the results and I can help you analyze them. You don't need to post the actual caller ID information (if there is any), but I will need to know if there is more than one phone number, and which phone number (if any) correlates with jacks that also provide working DSL service.
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actions · 2012-Mar-12 12:12 am · (locked) |
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Okay, I was able to make outgoing call to my cell from my modem jack, so safe to say I do not have DSL Direct.
The other jack has no dial tone. |
actions · 2012-Mar-12 10:39 am · (locked) |
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said by goose1000:Okay, I was able to make outgoing call to my cell from my modem jack, so safe to say I do not have DSL Direct.
The other jack has no dial tone. so this modem jack has the blue / white pair coming from outside? what about the other jack that doesn't have dial tone? what color pair is inside that came from the NID? from the pics here » Re: [Xtreme] AT&T threaten me..I think! seems to be two pairs of wires inside your NID coming from AT&T's pedestal or pole.... do you use your landline phone? if not, you might be better off without it and just get dsl direct. |
actions · 2012-Mar-12 11:04 am · (locked) |
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The other jack has green/yellow and black/red wire...the nid outside is fairly new and I don`t believe has any pair running to the dead jack. This was my original home phone jack, however no I do not need my landline phone.
The blue/white pair runs to the jack I`m using for DSL. |
actions · 2012-Mar-12 11:26 am · (locked) |
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said by goose1000:The other jack has green/yellow and black/red wire...the nid outside is fairly new and I don`t believe has any pair running to the dead jack. This was my original home phone jack, however no I do not need my landline phone.
The blue/white pair runs to the jack I`m using for DSL. your pic here...» Re: [Xtreme] AT&T threaten me..I think! shows - blue / white on top that doesn't run any wires going inside your house... - orange / white just below it shows a green / white pair attached to it ...» Re: [Xtreme] AT&T threaten me..I think!- that goes inside your house and... - a blue / white pair is tapped to it that finally connects to your dsl modem...» Re: [Xtreme] AT&T threaten me..I think!================================================ - so maybe your dsl line / modem jack should be connected to that blue / white pair [data pair?] - considering that orange / white pair is what's currently on your modem jack and you are able to call [voice pair] ......hhhmm...... i'd hack a wire pair into that blue / white pair inside your NID, make junction box on the other end and connect a modem to it and see if it makes any difference....if you're not handy with this....don't do it... I'd cut the phone part since you're not using it and to isolate the problem leaving you with just DSL Direct.....and hoping it will give you a clean dsl line. |
actions · 2012-Mar-12 11:52 am · (locked) |
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So when I cut my phone...will tech come out and rewire for DSL direct or will they just drop my phone service? I ask this because I had someone from account resolution tell me that if I drop my phone, then they would be unable to troubleshoot static. But at this point I`m game for whatever. |
actions · 2012-Mar-12 12:15 pm · (locked) |
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said by goose1000:So when I cut my phone...will tech come out and rewire for DSL direct or will they just drop my phone service? I ask this because I had someone from account resolution tell me that if I drop my phone, then they would be unable to troubleshoot static. But at this point I`m game for whatever. I'm not sure if a tech needs to come out and rewire anything for dsl direct. If they do come out, make him double check what DSL PAIR you have inside that NID and make him run a new cable to a NEW wall jack solely for your dsl modem and nothing else. It's funny they said that, when your problem is the static and I think the only way to eliminate it is cutting your phone line. |
actions · 2012-Mar-12 12:21 pm · (locked) |
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Well I will get my service dropped, but they are not going to come back out and rewire anything for me. I have pissed off the local supervisor so bad, he started cancelling my appointments when I called in.So I guess will see what happens with no service. |
actions · 2012-Mar-12 12:26 pm · (locked) |
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said by goose1000:Well I will get my service dropped, but they are not going to come back out and rewire anything for me. I have pissed off the local supervisor so bad, he started cancelling my appointments when I called in.So I guess will see what happens with no service. are you sure... 1. you don't need the phone line? 2. there's no security system attached to it? 3. you don't need the phone number that's assigned to it? if yes for all of the above, I'd go ahead...let' see what happens... and if the local supervisor is still pissed, have your local BBB or even your tv / radio station hint about the local supervisor's attitude on your service. |
actions · 2012-Mar-12 12:33 pm · (locked) |
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Well I don`t use the land line for calls, everyone calls me on my cell. My Security system lays out of front porch. Would I not keep the same number attached to the DSL? Oh btw, that`s why he is pissed because I got BBB involved, and he gets emails from higher up than him. |
actions · 2012-Mar-12 12:41 pm · (locked) |
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said by goose1000:Well I don`t use the land line for calls, everyone calls me on my cell. My Security system lays out of front porch. Would I not keep the same number attached to the DSL? Oh btw, that`s why he is pissed because I got BBB involved, and he gets emails from higher up than him. from what I understand, when you disconnect your phone line, you lose your number unless otherwise you port it to a cellphone maybe....this is only done when you need to keep your phone number.... DSL Direct from what I understand also does not have a phone number attached to it, you may have a dial tone but you won't be able to call out anymore. It will still use your existing wires inside your NID. If your problem isn't solve by this process, I don't know what will. Contacting your local BBB and still complaining will hopefully get this issue resolved. When you complain though, make sure you log names, dates, emails etc. so you document all the necessary steps you did to resolve this and their troubleshooting snafus.... curious, how did you know the local supervisor got an email from higher ups? might be handy if you get in touch with the higher ups frequently. |
actions · 2012-Mar-12 1:46 pm · (locked) |
NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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to goose1000
said by goose1000:Well I will get my service dropped, but they are not going to come back out and rewire anything for me. I have pissed off the local supervisor so bad, he started cancelling my appointments when I called in.So I guess will see what happens with no service. My personal experience is that if you drop voice service and convert to DSL Direct, AT&T will disconnect the voice service from the CO, and no site visit will be required. I have also not noticed any difference in the modem/line stats when that was done. FWIW, you will still keep the same telephone number assigned to your account, and if you should need to reactivate the voice service at a future date, that can also be done remotely with no interruption in DSL service. |
actions · 2012-Mar-12 1:59 pm · (locked) |
NetFixer |
to goose1000
said by goose1000:Well I don`t use the land line for calls, everyone calls me on my cell. My Security system lays out of front porch. Would I not keep the same number attached to the DSL? Oh btw, that`s why he is pissed because I got BBB involved, and he gets emails from higher up than him. The phone number that is currently assigned to your shared DSL and voice service will remain assigned to your DSL Direct service. I don't know what you mean by "My Security system lays out of front porch", but if you have a monitored security system that may rely on POTS service, I would suggest contacting your security monitoring service before terminating your voice service with AT&T. |
actions · 2012-Mar-12 2:02 pm · (locked) |
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to medbuyer
He told me he was tired of getting emails from them! |
actions · 2012-Mar-12 2:03 pm · (locked) |
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to NetFixer
said by NetFixer:FWIW, you will still keep the same telephone number assigned to your account, and if you should need to reactivate the voice service at a future date, that can also be done remotely with no interruption in DSL service. I wouldn't count on this...knowing AT&T...they couldn't even transfer my own account to a new address when we bought our new house...I ended up losing my old number and had to establish new service / account in my new address. but then again, personal experiences may vary.... |
actions · 2012-Mar-12 2:04 pm · (locked) |
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to NetFixer
Lol...my dogs! |
actions · 2012-Mar-12 2:04 pm · (locked) |
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to goose1000
said by goose1000:He told me he was tired of getting emails from them! keep on complaining then until it gets resolved.... I would include this local supervisor's name to your complaint and his inefficiency to resolve your issue and even his reluctance to work with you. |
actions · 2012-Mar-12 2:05 pm · (locked) |
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Any ways I just called and spoke with AT&T about cancelling my phone service. Now they told me that cancelling my land line was not going to help the problem with the noise and told me to get with AT&T`s office of President. So, after contacting them I was told that they are done working on my line. So my question now is, if I go through with disconnecting my land line, is there a possibility of making the issue worse? One other thing I have done is to get local power company out to check and make sure their poles are ground properly. I was told by a tech that it could cause an issue being it is so close to my NID.
Just a note, AT&T told me that right now I have more pull while I have my phone service as opposed to having just DSL! Interesting, does that sound like they are not too worried with DSL customers? |
actions · 2012-Mar-12 2:09 pm · (locked) |
NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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to medbuyer
said by medbuyer:from what I understand, when you disconnect your phone line, you lose your number unless otherwise you port it to a cellphone maybe....this is only done when you need to keep your phone number....
DSL Direct from what I understand also does not have a phone number attached to it, you may have a dial tone but you won't be able to call out anymore. It will still use your existing wires inside your NID. When a shared DSL/voice service is converted to a DSL Direct service, the same telephone number remains assigned to the DSL Direct service. If the telephnone number is ported to another carrier, both DSL and voice services will terminate on the date that the port out process is completed. That is where many people have screwed up when porting there shared DSL/voice number to a VoIP carrier. After the port is done, they no longer have DSL service, and have no way to use their VoIP service. That I think is another reason why AT&T now has their "one DSL line per customer/address" policy. That makes it more difficult for an existing DSL/voice customer to order a DSL Direct line first, and then port their voice number to a VoIP carrier. Even if you start out with DSL Direct (and never had AT&T POTS voice service), the account will have a telephone number assigned to it. And that number will remain assigned to that account even if you later add voice service. In fact, you can turn voice service on and off multiple times and the same phone number will remain assigned to that account. I have done this, so it is not just theory (I was surprised myself that AT&T did this so easily and with no hassle involved...certainly not the attitude one often encounters when dealing with AT&T). |
actions · 2012-Mar-12 2:31 pm · (locked) |
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to goose1000
said by goose1000:Any ways I just called and spoke with AT&T about cancelling my phone service. Now they told me that cancelling my land line was not going to help the problem with the noise and told me to get with AT&T`s office of President. So, after contacting them I was told that they are done working on my line. So my question now is, if I go through with disconnecting my land line, is there a possibility of making the issue worse? One other thing I have done is to get local power company out to check and make sure their poles are ground properly. I was told by a tech that it could cause an issue being it is so close to my NID.
Just a note, AT&T told me that right now I have more pull while I have my phone service as opposed to having just DSL! Interesting, does that sound like they are not too worried with DSL customers? more pull? pull of what? static...ha ha ha ha....sorry couldn't help it... anyway, I'd try to give this lady a call and explain to her your 'hair pulling" situation and your local office's inability to give you the service you're paying for. Shelly D. Singleton* Manager-at&T Office of the President at&T Southwest Region 1-866-811-2532, Option 1, Ext 746#. 1-800-283-6407, 1-800-403-3302 if you don't mind me asking, where exactly are you located? |
actions · 2012-Mar-12 2:33 pm · (locked) |
NetFixerFrom My Cold Dead Hands Premium Member join:2004-06-24 The Boro Netgear CM500 Pace 5268AC TRENDnet TEW-829DRU
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to goose1000
said by goose1000:Any ways I just called and spoke with AT&T about cancelling my phone service. Now they told me that cancelling my land line was not going to help the problem with the noise and told me to get with AT&T`s office of President. So, after contacting them I was told that they are done working on my line. So my question now is, if I go through with disconnecting my land line, is there a possibility of making the issue worse? One other thing I have done is to get local power company out to check and make sure their poles are ground properly. I was told by a tech that it could cause an issue being it is so close to my NID.
Just a note, AT&T told me that right now I have more pull while I have my phone service as opposed to having just DSL! Interesting, does that sound like they are not too worried with DSL customers? The AT&T rep is correct, your voice service should have nothing to do with the noise (and even if it did, there will be no change in your actual circuit...the voice disconnect is strictly a software change to your account). The AT&T rep is also correct that dropping voice will lessen your chances for a resolution to your problem. Voice service is regulated, and both the FCC and your local Public Utility Commission require that certain standards be met (although enforcement is often rather lax). DSL service is an unregulated data service, and it is strictly a "best effort" delivery from the ISP (and the ISP determines the definition of "best effort"). I think that the reason wayjac suggested that you get a DSL Direct line, was that he meant that you should get a new DSL Direct line in addition to your current shared DSL/voice service. That would force AT&T to provision an entirely new circuit for the new DSL Direct service. The only problem with that approach, is that AT&T is very unlikely to allow that to be done anymore (but it can't do any harm to ask...all they are likely to do is just say no). |
actions · 2012-Mar-12 2:43 pm · (locked) |
NetFixer |
to medbuyer
said by medbuyer:said by NetFixer:FWIW, you will still keep the same telephone number assigned to your account, and if you should need to reactivate the voice service at a future date, that can also be done remotely with no interruption in DSL service. I wouldn't count on this...knowing AT&T...they couldn't even transfer my own account to a new address when we bought our new house...I ended up losing my old number and had to establish new service / account in my new address. but then again, personal experiences may vary.... That is a classic apples to oranges comparison. A physical move to a new location may involve using a different CO with a different exchange, and it certainly would mean a new physical circuit. FYI, number porting only applies when one of the carriers is portable, such as wireless or VoIP. Telcos are not required to port POTS numbers to a different CO/exchange in their own network. Simply turning POTS voice service on or off for a DSL customer does not involve any kind of physical move, or even any physical circuit changes. As for personal experience with the situation you describe, mine has been identical. When I moved from Nashville to Murfreesboro, I lost both my Nashville personal and business telephone numbers because AT&T did not allow assigning a Nashville exchange number in any city other than Nashville. I was not surprised since I worked in the industry, but I can see how someone who is not familiar with telco tariffs might not expect that action since telephone numbers are routinely ported to cell phone and VoIP services. |
actions · 2012-Mar-12 3:28 pm · (locked) |
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said by NetFixer:That is a classic apples to oranges comparison. A physical move to a new location may involve using a different CO with a different exchange, and it certainly would mean a new physical circuit. my move to a new house wasn't too far from my previous address. even prior to moving, I checked out to what CO I was gonna be served and it showed to be the same one where my old address was. i even used someone's physical address near my new house to double check this and made sure that service was available. |
actions · 2012-Mar-12 3:36 pm · (locked) |
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kycats21 to medbuyer
Anon
2012-Mar-12 3:43 pm
to medbuyer
What state do you live in? And what area/town if you don't mind saying. I can get you several phone numbers to call. also e-mails |
actions · 2012-Mar-12 3:43 pm · (locked) |
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to medbuyer
I`m located in Griffin, Ga |
actions · 2012-Mar-12 3:49 pm · (locked) |
goose1000 |
I`m curious, do any of you guys experience a loss of sync? I mean I know nothing is perfect but, is there a quote " acceptable amount of sync loss"? |
actions · 2012-Mar-12 3:54 pm · (locked) |
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to kycats21
said by kycats21 :What state do you live in? And what area/town if you don't mind saying. I can get you several phone numbers to call. also e-mails this question if for the op right? said by goose1000:I`m curious, do any of you guys experience a loss of sync? I mean I know nothing is perfect but, is there a quote " acceptable amount of sync loss"? when I had DSL, I would see sync loss as if the modem just re-booted quickly. the longest one was 15-30 minutes and when that happened, I immediately called AT&T. |
actions · 2012-Mar-12 3:55 pm · (locked) |