said by BHNtechXpert:Great answers thank you!
Alright now it's your turn with this question (and only you please)
Where can we improve the experience for you HERE (at DSLR)? What do you need, what would you like to see, generally speaking how can we make it better?
Not too sure what I could suggest here at DSLR - you and Tim are very responsive and I don't see too many folks appear to walk away without getting assistance to whatever their problem is.
One thing that would be great is the ability to directly schedule a tech to come out (if the consensus here is that it is needed) here, rather than having to deal with the phone people or the chat formula (Hi, my name is Buffy, how can I assist you today?). That extends to a number of items that I find really frustrating that I have to deal with some clueless human on - changing service, scheduling a service call, exchanging defective equipment, etc.
You are great at interceding with the default service procedures to help expedite getting to the root of the problem, but I still have to go through the normal channels to instigate the service call(s). Any way to short circuit that via the private forum in the future?
And BTW, Tim, I am the "older generation" (57) and I still hate dorking around with some 'droid on the phone. It's not that I hate talking to real people, I just don't have the patience for talking to people that aren't value-added when I am trying to solve a specific problem.