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Dunlop

join:2011-07-13
kudos:2
Reviews:
·Bell Fibe

Invoice - Why am i expected to pay until the end of april?

I received my first invoice

Broken into 2 parts

$27.42 for march 13 -31
$44.95 for april 1 - 30

total bill - $83.21

I get the first part based on my install date (although I technically lost 3 days due to a clerical error) but why am I expected to pay for all of april when we are still in february?

The upfront costs for moving here was pretty high, I was not expecting such a large first invoice


SHY
0x27
Premium
join:2010-06-21
Cote Saint-Luc, QC
Hey Dunlop,

Why don't you email them directly instead of posting in here? You would probably receive a quicker response.
--
cogito ergo manduc »Electronic Box
60/3 and proud of it!

Dunlop

join:2011-07-13
kudos:2
done, I'm used to just using the direct forums when I was with Teksavvy

thought I was going to have a nice small bill this month as I started service in mid feb, quite the shocker.


One4All

@videotron.ca
reply to SHY
said by SHY:

Hey Dunlop,

Why don't you email them directly instead of posting in here? You would probably receive a quicker response.

If one person has the question, then likely others have, or will pose the same question.

So his one question, and what-ever reply follows, will answer the same question for many people.

This is the reason for a forum after-all...

zadigre

join:2006-10-02
Montreal, QC
reply to Dunlop
What is your install date?
Is it March 13? If yes, your invoice is correct...

You pay for the current month and one month in advance...
--
SpeedCable Extreme 60 avec Electronic Box!
routeur Netgear WNDR4500


diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21
kudos:3
You have until end of March to pay the month of April. If you pay by CC, it will be charged on 14/02/2012.

Dunlop

join:2011-07-13
kudos:2
Reviews:
·Bell Fibe

2 edits
reply to zadigre
My install date was feb 13, I already paid a month, I had assumed my next invoice would be for 2 weeks (which is the first $27 amount) and then I would be on a regular billing cycle

Thanks diskace, I'll call in when I have time at work.

This current invoice reads as I have 6 days to pay for the whole sum.

edit: just posted the question to the billing e-mail. I tried to call in but have been "first in line" for about 12 minutes. I take it you guys are busy

edit 2:

Completely my error, I read the invoice wrong and it clearly says in my e-mail :

"Payment due before the 1st of April 2012"

(long weekend with sick wife/kids makes dunlop a crabby poster)