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Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

1 recommendation

reply to Anon

Re: [DSL] Anyone found a way to bridge SecondConnect effectively

That would be an awesome idea if implemented. Be easier to help troubleshoot problems down to potential upgrades taking place or where service is expected to improve. Similar to the thread about DSL Expansion in Michigan that exists here.



george357
Premium
join:2009-09-18
Weaverville, NC
kudos:1
Reviews:
·Charter

said by Smith6612:

That would be an awesome idea if implemented. Be easier to help troubleshoot problems down to potential upgrades taking place or where service is expected to improve. Similar to the thread about DSL Expansion in Michigan that exists here.

Yeah i think there could be many benefits from that kind of information. As a matter of fact they are probably more than a few here that would be willing to help with such a thread if that kind of information were made available. So FrontierTim, how does that sound to you? Could this be done? What about the other Frontier techs/employees that post on this forum, could you help to implement this?

To the members reading this thread, do you agree with Smith6612 and I about a thread such as this?
--
The wise man seeks everything in himself; the ignorant man tries to get everything from somebody else. ~Anonymous

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slimtim

join:2002-12-12
Coldwater, MI

1 recommendation

My recommendation to Frontier was a website similar to what Sprint is doing...

»network.sprint.com/search/49036/

The customer could type in their info and see what is going to be installed in their area soon (DSLAM / CO upgrade / Remote Terminal / etc)

Then you could get an idea of when an upgrade would be scheduled for your area. (Or when you'll get a DSLAM installed at your RT)

-TimJ



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..
reply to Smith6612

Yes, it would be an excellent idea. The Michigan area manager appears to have respect for his customers. From what I have seen his responses have honestly addressed the issue and come across as a concerned response. Hopefully that outlook will spread to other areas.

Expand your moderator at work


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

Re: [DSL] Anyone found a way to bridge SecondConnect effectively

frontiertim - Many of us that participate in the forum work in the telecommunications and fully understand issues that occur with planning and implementing an expansion, an upgrade and problem resolution. We are also probably a little more sympathetic (maybe even more critical in some areas), but providing that information even on a case by case basis to your customers is a step in the right direction.

Right now our regional manager appears to be responsive only when you are totally out. He will on occasion advise that he is passing the information onto the local area manager with the notation that the local manager will address the issue, advise what the plans are to overcome the issue in the long run and where Frontier is in the process. A response from the local area never occurs other than hearsay passed on by the field technician that may have heard of something going on in the area but is not privy to any information beyond rumors.

It is obvious that Frontier understands that the problem our area is a network issue and not in the customers residence; but unless you place a Frontier modem on-line they will not even look into a network issue. The current resolution in our area has been to throttle the circuit back severely, but this is only a band-aide it does not resolve the congestion issue.

It is frustrating when you pay for a service and the service provider cannot reliably provide even the basic level of service without severe degradation or interruptions and projects an image that they are either not capable of or, are not concerned about resolving the problem.