O Canada! > Canadian > Rogers > [TV] NextBox 2.0 / Whole Home PVR Install experience

reply to mozerd

Re: [TV] NextBox 2.0 / Whole Home PVR Install experience

said by mozerd:

said by decx:

Even getting remote recording to support the 8642 would help.

You sound like an apologist for Rogers You should be able to do everything that the Rogers promotion stated -- the fact that you and others can not is a rel shame and points out Rogers incompetence with this roll out.

I can't imagine why you think I'm apologizing for Rogers. It's more of a criticism.

said by decx :

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I can't imagine why you think I'm apologizing for Rogers.

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reply to LazMan
See, I wish they would remove the remote delete option. I don't trust Rogers to create a proper user interface that would ensure someone in my house doesn't accidentally delete something I have recorded. While yes, I can lock a program, I shouldn't have to do it for every recording. The better way would be to require a pin to delete anything from anywhere other than the main pvr.

I also don't want them to allow other boxes to schedule recordings on my pvr, as I have multiple recordings sometimes. I don't want someone to record something or worse, cancel something. Again, PIN access would be the best way to control that, but I doubt they will ever have that set-up.

If you're not a large family, these points are moot. However, if you have multiple people accessing the PVR from various rooms, the last thing you want is someone doing something you don't want them to do.

reply to LazMan
See, if they add the PIN control function, I would be fine. I am not willing to sit there and lock every recorded program I have. Much like parental control etc, this PIN control should have been implemented right off the bat. Want to delete, enter pin. Want to record, enter PIN. Much like renting PPV etc.

I can just see my wife hitting the roof when someone deletes (cough cough, wasn't me) her daily soap!

reply to decx
this is one of my frustrations with the set up. If i see something on the 4642 worth recording, i have to run downstairs to the other box and schedule it...that needs to be fixed.

reply to LazMan
Hey guys.

Rogers installer here. And yes, I'm a contractor.

Basically every Rogers technician in the province was given a 3 hour course at a Rogers office on the Whole Home PVR installation techniques and the new IPG. This was deemed to be enough, and honestly if you're competent as a technician it is.

The physical install itself is -or at least should be- fairly simple. Simply isolate the 8642/4642 and place a MoCA filter before the splitter which feeds those boxes. The amp, as someone was wondering, goes before the MoCA, or should.

While some errors are those of the techs (I've only seen one misplaced MoCA...actually there were 4 of them at that address), much of it comes down to issues offsite, at the Rogers end.

Consider it this way. Most installs are broken up into 1 hour time blocks. Same goes for service calls. Obviously the bigger the call, the more time allotted. Installing two digital boxes is considered an hour long call. But with the WHPVR, we're given 3-3.5 hours. That's 2-2.5 hours extra being estimated by our dispatchers due solely to us technicians trying to work out kinks with our technical support. This is generally because of the new IPG/RTN not properly downloading onto the boxes, but obviously there have been other issues as well. Hence why many of you guys are getting automated calls from Rogers, because the technician who installed the WHPVR was forced to obtain a ticket from tech support, indicating that the issue was being dealt with on the Rogers end.

If you guys think it's been frustrating on your end...imagine being a contractor (pieceworker) who is stuck at a call for 3 hours+ and making about 9 bucks. Pretty shitty to say the least.

When the service works, it's awesome. It's like having 2 PVRs and you also get a massive memory increase (160 to 500GB) plus the lucky ones get the extender. Eventually. I've installed about 8 WHPVRs and 2 have worked immediately(ish). The rest I had to obtain a ticket for and hope I don't get repeated.

I don't know whether or not you'll be able to eventually remotely record from the 4642. I actually did so onsite at one customer's successful installs, but tried again at a different site a few days later but no luck. I suppose it might come down to the software on the box itself and if it's the most up to date version, but that's purely speculation from me (not official, haha).

reply to LazMan
Well, the ongoing bullsh_t with Rogers continues...

I returned the "lost" box on Sunday - to which the store advised they coudln't give a credit, since customer service had declared it lost or stolen... So I have to call into the customer service desk again, to get the credit for it (now that I have a transaction number that shows it being returned)

Also, the email I sent to customer service (and posted here a few days ago...) - well, it was read, and replied to... Which is great... Sadly, the reply was the written equivilent of a shrug. Not even an apology for the headache's I've had...

If Bell was an option here, I'd be on it like white on rice... They may not be better; but they couldn't be worse.

reply to zo786

reply to LazMan
So another tech came today to finish the installation of the WHPVR. He confirm that the current drop amps that Rogers are using are not compatible with MoCA and WHPVR but did say Rogers is testing new amps which are compatible.

reply to LazMan

reply to LazMan
I hate to say it, but I told you so, they don't care. They got you picked in for a couple years (I assume) .

reply to LazMan
So, the saga continues...

A second PVR extender showed up at my house today; complete with an email confirmation of the "service change" that included a $169 charge, for said PVR extender.

I'm on nights this week, but next week, I will be losing my shit on Rogers...

And Elwood - I never said Rogers would care about my email - we were just taking bets on if they'd even read it...

reply to LuckyLuc

reply to decx

You mean the current iteration that doesn't seem to be fully working?

reply to LazMan
So what I'm gathering here is The netbox is not ready for prime time and you are all paint paying Robbers to beta test this for them. BTW whT happen to the social marketing rep who wanted to hear how great your "experience " was?

Edited for wrong word, damn auto spell on the tablet.

reply to decx