 mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | reply to elwoodblues
Re: [TV] NextBox 2.0 / Whole Home PVR Install experience said by elwoodblues:So what I'm gathering here is The netbox is not ready for prime time and you are all paint Robbers to beta test this for them. Robbers absolutely not .... Beta test 4sure and what is surprising to me at least is that they are allowed to get away with this type of roll out without any warning of any kind AND on inferior gear too boot.
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David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
| said by mozerd:said by elwoodblues:So what I'm gathering here is The netbox is not ready for prime time and you are all paying Robbers to beta test this for them. Robbers absolutely not .... Beta test 4sure and what is surprising to me at least is that they are allowed to get away with this type of roll out without any warning of any kind AND on inferior gear too boot. What do you expect when you have a monopoly?
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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zo786
join:2012-01-19
Toronto, ON | reply to aereolis
Yup, happens all the time and don't know what's causing it. I even had a few days last week where I'd record stuff and would have to watch it within a certain time on the PVR because by the next afternoon it was saying it was no longer there when i would go to watch it. Even from the PVR as I'm selecting it from the list, it says it's been delted. |
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zo786
join:2012-01-19
Toronto, ON | reply to elwoodblues
The social media marketers are nothing more than schills for Rogers. I'm sorry but they offer nothing of support. They just come to post as they search for negative comments about their company out there.
They have no authority, no solutions other than the standard Rogers lines you get when you call in to Customer Service. They don't offer any value and they never take responsiblity for their company effing up constantly.
I don't get this tactic because all it does is infuriate an already irate customer further. Thanks for messaging me your scripted response to a common complaint. How about you offer a solution to the problem. |
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2 edits | reply to elwoodblues
said by elwoodblues:said by mozerd:said by elwoodblues:So what I'm gathering here is The netbox is not ready for prime time and you are all paying Robbers to beta test this for them. Robbers absolutely not .... Beta test 4sure and what is surprising to me at least is that they are allowed to get away with this type of roll out without any warning of any kind AND on inferior gear too boot. What do you expect when you have a monopoly? Rogers FTFY
Look at Bell, Telus, MTS, and Shaws offerings they are all Monopoly/Duopoly's yet they offer better services.
It's simply because they are Rogers, and truly dont care about customer experience.
Rogers has these boxes simply so they can claim they have the same features as bell. They DO NOT CARE if the features work.
said by mozerd:said by elwoodblues:So what I'm gathering here is The netbox is not ready for prime time and you are all paint Robbers to beta test this for them. Robbers absolutely not .... Beta test 4sure and what is surprising to me at least is that they are allowed to get away with this type of roll out without any warning of any kind AND on inferior gear too boot. You should not expect a warning, you are an early adopter, and should expect problems, especially from Rogers.
All the cable tv hardware is crap on Rogers, and I expect nothing more from a company who doesnt care. |
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decxPremium
join:2002-06-07
Vancouver, BC | reply to the cerberus
said by the cerberus:said by decx:So another tech came today to finish the installation of the WHPVR. He confirm that the current drop amps that Rogers are using are not compatible with MoCA and WHPVR but did say Rogers is testing new amps which are compatible.
As technician89 said above, it has nothing to do with the brand or type of drop amp you have. The cable should come into your house and be split 2 ways, maybe 3 for phone internet and tv (if you only have tv then this split wouldnt be needed), the tv line would then be amped, and then AFTER the amp the MoCA filter, and then a splitter to all the tv's. That is ideal, unfortunately I know of a few places where Rogers' contractors installed the drop amps on specific branches of the network so it's not an uncommon occurrence. My guess is that it's easier to do that than to rewire the box and install power injectors for the amp. When the second tech came to fix the problem he had to no only rewire the innards of the box but he also replaced the box itself. |
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| reply to LazMan
The whole NextBox 2.0 experience has been a f**ing nightmare. I've signed up for the Diamond Service on March 5th. The Diamond is supposed to come with the 1TB PVR Extender and the Samsung Galaxy tablet. I've signed up for the promo after the services been installed. Within few days the 1TB Extender arrived via UPS and then the web site was updated with "NC0007 Invalid Submission - Services not confirmed as installed ". Really? Because I did get the 1TB PVR Extender. So, I call the Promo Department, get transfered back to Rogers call center, spoke with Rogers rep. She told me that the account wasn't properly updated, she said she fixed it and I should wait 48 hours before resubmitting the request. So I wait the 48 hours, go try to resubmit I get an error that the submission already exists. Call Rogers again, get transferred to Promo Department, rep there says they'll manually resubmit and I should see the updated status on the site right away. I wait 24 hours, the status not changed, I call Rogers again, speak with rep, rep informs me there's no record of a resubmission. She "submits" is again and tells me to wait 10 business days before checking again. So I wait the 10 business days, in the mean time ANOTHER 1TB PVR Extender arrives, no update on the status on web site. Call Rogers Promotions again, they tell me to call Rogers cable. Call Rogers cable, they tell me to wait 4 more weeks and then call Rogers promotions if I haven't heard by then. Are you shi**ing me? This has been an absolute nightmare. I can't believe what a mess Rogers has been with this NextBox. These people have no idea what's going on within their own company. At this point, I'm seriously considering cancelling the NextBox service and asking for a full refund. |
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 LazManPremium
join:2003-03-26
canada | reply to LazMan
I've recieved 3 PVR extender's so far... Every wednesday a new one shows up... LOL
It's been a sh_tshow, alright... |
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decxPremium
join:2002-06-07
Vancouver, BC | said by LazMan:I've recieved 3 PVR extender's so far... Every wednesday a new one shows up... LOL
It's been a sh_tshow, alright...
You've managed to order the elusive PVR extender subscription. Those shipments are your weekly supply.  |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| reply to BThunderW
said by BThunderW:At this point, I'm seriously considering cancelling the NextBox service and asking for a full refund.
Don't forget to submit the mandatory, "we fucked you royally" fee when you do cancel.
Seriously though, I'd make a call to the "Office of the President, this has been going on too far, if you get no satisfaction, there is the CCTS and/or Ellen Roseman.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to LazMan
said by LazMan:I've recieved 3 PVR extender's so far... Every wednesday a new one shows up... LOL
It's been a sh_tshow, alright...
Why would you ever think another PVR box would magically fix the problem? I'm sorry but after 2 I'd say the hell with it and smash it all to bits.
»www.youtube.com/watch?v=y5orss3fAEU |
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LazManPremium
join:2003-03-26
canada | reply to LazMan
You misunderstand - I'm getting another PVR -extender- every week... It's a 1TB external hard drive. And yes, got one today; that makes 4 now. |
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| I'm sure they'll eventually catch the problem, and ask you to send 6 back. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| said by BThunderW:I'm sure they'll eventually catch the problem, and ask you to send 6 back.
And since he only has 4 , they'll charge him a "Lost equipment we never sent recovery fee". |
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decxPremium
join:2002-06-07
Vancouver, BC | reply to LazMan
Any of you with the new IPG/firmware still getting pushed the nightly updates? For some reason my boxes continue to get pushed updates every night at 2am EST. The strange thing is that after so many updates, the firmware version remains the same and are unnecessary. |
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| yeah, almost every night the box is reset. |
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fred999
join:2012-02-09
Scarborough, ON | reply to BThunderW
"call Rogers again"
They just want to talk to someone who isn't cancelling...
On a more serious note, I've found for every little thing you need to do with Rogers, it takes a minimum of 6 phone calls...
The only company this happens with... and this is a communications company.... |
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| reply to LazMan
So, it's now been 6 weeks since the install. Still not approved for the Tablet. Have now called to cancel the whole thing. This is by far the worst experience I've had with them. I'm going to start cancelling a lot of my services. I spend about $700/month with them, see if they'll notice.
Tom |
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LazManPremium
join:2003-03-26
canada | reply to LazMan
Got a weird issue since the last firmware update here, too...
If I switch from an HD channel (16:9) to a SD one (4:3) - the SD pic will be stretched to fill the screen, rather then "boxed" - and using the zoom button doesn't change a thing... I have to switch channels again, and switch back.
Other then that (knock on wood) - seems like everything's working "ok" now... Still far less then impressed. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| said by LazMan:Got a weird issue since the last firmware update here, too...
If I switch from an HD channel (16:9) to a SD one (4:3) - the SD pic will be stretched to fill the screen, rather then "boxed" - and using the zoom button doesn't change a thing... I have to switch channels again, and switch back.
Other then that (knock on wood) - seems like everything's working "ok" now... Still far less then impressed.
They've been upconverting for a while, Netbox or no Netbox. You probably just noticed it.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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